Pega CRM vs SAP CRM comparison

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566 views|422 comparisons
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3,733 views|2,868 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega CRM and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pega CRM vs. SAP CRM Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Q&A Highlights
Question: Cost Comparison between using CRM SAP vs Salesforce vs Pega
Answer: Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a CRM product and it specializes in BPM ( Business Process Management). Please email me and I can discuss over the phone with you for further details.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""The case management feature is really valuable.""It also reduces the duration per call, and it ensures a first time resolution of the issue.""The solution is very easy to use.""One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

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"The primary use case for us is lead creation and data management.""It was comfortable setting up the tool.""The solution is highly scalable.""The solution assists us in identifying what to send, what to offer, and what customers are buying.""The solution is stable.""We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service.""Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment.""The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."

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Cons
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.""The UI should be improved.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""The solution has room for improvement around decisional and real-time data analysis.""The UI is lagging and needs to be improved.""They should enable the data-driven streaming feature inside it.""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

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"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases.""The product's pricing could be better.""Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions.""SAP CRM could improve by being easier to use and customer-friendly.""The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration.""The navigation must be improved.""When features do get added, we would like the product to notify us in a timely way.""It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

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Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • More SAP CRM Pricing and Cost Advice →

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    Answers from the Community
    Questions from the Community
    Top Answer:Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child… more »
    Top Answer:Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
    Top Answer:I use Pega CRM, customer service, Pega Constellation, the framework, like, the Pega underwriting for insurance and all. Pega CRM is used for multiple clients, primarily in customer service. When calls… more »
    Top Answer:The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations.
    Top Answer:There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems. SAP CRM uses a patch program between the modules to send data from one… more »
    Ranking
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    4th
    out of 167 in CRM
    Views
    3,733
    Comparisons
    2,868
    Reviews
    24
    Average Words per Review
    453
    Rating
    7.8
    Comparisons
    Microsoft Dynamics CRM logo
    Compared 18% of the time.
    Genesys Cloud CX logo
    Compared 13% of the time.
    Siebel CRM logo
    Compared 13% of the time.
    Amdocs CRM logo
    Compared 4% of the time.
    Microsoft Dynamics CRM logo
    Compared 31% of the time.
    Salesforce Sales Cloud logo
    Compared 28% of the time.
    Siebel CRM logo
    Compared 11% of the time.
    Oracle CRM logo
    Compared 10% of the time.
    Amdocs CRM logo
    Compared 1% of the time.
    Also Known As
    Chordiant
    Learn More
    Pega
    Video Not Available
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Real Estate/Law Firm6%
    Government6%
    REVIEWERS
    Manufacturing Company30%
    Financial Services Firm19%
    Agriculture7%
    Computer Software Company7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government8%
    Manufacturing Company8%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business30%
    Midsize Enterprise8%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise63%
    Buyer's Guide
    Pega CRM vs. SAP CRM
    March 2024
    Find out what your peers are saying about Pega CRM vs. SAP CRM and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Pega CRM is ranked 17th in CRM with 9 reviews while SAP CRM is ranked 4th in CRM with 37 reviews. Pega CRM is rated 8.2, while SAP CRM is rated 7.6. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Amdocs CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Amdocs CRM. See our Pega CRM vs. SAP CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.