Pega CRM vs SAP CRM comparison

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Pega Logo
584 views|424 comparisons
100% willing to recommend
SAP Logo
3,810 views|2,994 comparisons
82% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega CRM and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pega CRM vs. SAP CRM Report (Updated: May 2024).
772,017 professionals have used our research since 2012.
Q&A Highlights
Question: Cost Comparison between using CRM SAP vs Salesforce vs Pega
Answer: Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a CRM product and it specializes in BPM ( Business Process Management). Please email me and I can discuss over the phone with you for further details.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The case management feature is really valuable.""The solution is very easy to use.""It also reduces the duration per call, and it ensures a first time resolution of the issue.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""The product's deployment phase was easy.""One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

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"Its scalability is good.""The most valuable feature for me is the flexibility to consolidate the products.""The solution is stable.""The stability is good.""It provides innovative ideas for implementation.""We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service.""I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales.""SAP is very easy to use."

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Cons
"The UI should be improved.""The UI is lagging and needs to be improved.""They should enable the data-driven streaming feature inside it.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""The solution has room for improvement around decisional and real-time data analysis.""The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications.""It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

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"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly.""It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use.""The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases.""SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version.""It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us.""When features do get added, we would like the product to notify us in a timely way.""The product is very expensive.""SAP CRM should create a more user-friendly graphical user interface (GUI)."

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Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • More SAP CRM Pricing and Cost Advice →

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    Answers from the Community
    Questions from the Community
    Top Answer:The product's deployment phase was easy.
    Top Answer:The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any… more »
    Top Answer:Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM module… more »
    Top Answer:Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.
    Top Answer:I rate SAP as a three on a scale from one to ten, with one being inexpensive and ten being expensive.
    Top Answer:If we integrate the database, processes can run much faster than usual. This could potentially improve SAP timing. Also, incorporating additional features like enhanced AI could be beneficial.
    Ranking
    16th
    out of 172 in CRM
    Views
    584
    Comparisons
    424
    Reviews
    9
    Average Words per Review
    723
    Rating
    8.0
    4th
    out of 172 in CRM
    Views
    3,810
    Comparisons
    2,994
    Reviews
    21
    Average Words per Review
    434
    Rating
    7.8
    Comparisons
    Microsoft Dynamics CRM logo
    Compared 18% of the time.
    Siebel CRM logo
    Compared 16% of the time.
    Genesys Cloud CX logo
    Compared 12% of the time.
    Amdocs CRM logo
    Compared 4% of the time.
    Microsoft Dynamics CRM logo
    Compared 31% of the time.
    Salesforce Sales Cloud logo
    Compared 30% of the time.
    Siebel CRM logo
    Compared 10% of the time.
    Zoho CRM logo
    Compared 8% of the time.
    Amdocs CRM logo
    Compared 1% of the time.
    Also Known As
    Chordiant
    Learn More
    Pega
    Video Not Available
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company16%
    Real Estate/Law Firm6%
    Manufacturing Company6%
    REVIEWERS
    Manufacturing Company29%
    Financial Services Firm18%
    Agriculture7%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government8%
    Financial Services Firm8%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise14%
    Large Enterprise63%
    Buyer's Guide
    Pega CRM vs. SAP CRM
    May 2024
    Find out what your peers are saying about Pega CRM vs. SAP CRM and other solutions. Updated: May 2024.
    772,017 professionals have used our research since 2012.

    Pega CRM is ranked 16th in CRM with 10 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Pega CRM is rated 8.0, while SAP CRM is rated 7.6. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and Amdocs CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Zoho CRM and Amdocs CRM. See our Pega CRM vs. SAP CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.