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Pega CRM vs SAAS First comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pega CRM
Ranking in CRM Customer Engagement Centers
6th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
CRM (24th)
SAAS First
Ranking in CRM Customer Engagement Centers
24th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Help Desk Software (61st)
 

Mindshare comparison

As of April 2026, in the CRM Customer Engagement Centers category, the mindshare of Pega CRM is 5.0%, down from 9.4% compared to the previous year. The mindshare of SAAS First is 1.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers Mindshare Distribution
ProductMindshare (%)
Pega CRM5.0%
SAAS First1.5%
Other93.5%
CRM Customer Engagement Centers
 

Featured Reviews

reviewer2388567 - PeerSpot reviewer
Senior Manager, Siebel Services, Technology Enablement at a consultancy with 10,001+ employees
Can be deployed easily but needs to offer more out-of-the-box adaptors
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any database-level modifications, and you can create a custom data model within your database, but such functionalities are not available in Pega CRM. The UI and UI level modifications that are available in Siebel CRM with JavaScript within the jQuery framework, which is basically an open UI framework built by Siebel on top of a UI layer, are available in the tool. The level of UI modifications allowed by Siebel CRM is not available in Pega CRM. The aforementioned areas can be considered for improvement in the tool. I would like to see more out-of-the-box adaptors in Pega CRM since it is an area where the tool has certain shortcomings.
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
8%
Construction Company
7%
Educational Organization
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise2
Large Enterprise8
No data available
 

Questions from the Community

What do you like most about Pega CRM?
The product's deployment phase was easy.
What needs improvement with Pega CRM?
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...
What is your primary use case for Pega CRM?
Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...
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Comparisons

No data available
 

Also Known As

Chordiant
No data available
 

Overview

 

Sample Customers

The State of Maine, Aegis, Aegon, AIG Japan, ING
Information Not Available
Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers. Updated: March 2026.
885,376 professionals have used our research since 2012.