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Palo Alto Networks Cortex XSOAR vs Proofpoint Threat Response comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Palo Alto Networks Cortex X...
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (3rd), SOC as a Service (2nd)
Proofpoint Threat Response
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
5
Ranking in other categories
Security Incident Response (2nd)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Palo Alto Networks Cortex XSOAR is designed for Security Orchestration Automation and Response (SOAR) and holds a mindshare of 9.4%, down 11.5% compared to last year.
Proofpoint Threat Response, on the other hand, focuses on Security Incident Response, holds 10.4% mindshare, down 13.7% since last year.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR9.4%
Microsoft Sentinel13.9%
Splunk SOAR7.5%
Other69.2%
Security Orchestration Automation and Response (SOAR)
Security Incident Response Market Share Distribution
ProductMarket Share (%)
Proofpoint Threat Response10.4%
ServiceNow Security Operations9.3%
IBM Resilient8.1%
Other72.19999999999999%
Security Incident Response
 

Featured Reviews

CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
reviewer2460363 - PeerSpot reviewer
Chief Engineer at a healthcare company with 10,001+ employees
Automatically remove threats from mailboxes once identified, reducing manual intervention but on-premise version doesn't scale well for large companies
Auto pull and auto restore are valuable features. Auto restore isn't quite what it should be, but it's a lot better than someone having to manually release mail back to everyone. If something's pulled and then it's later declared a false positive, it will automatically restore. They also take automatic feeds from their advanced threat detection modules. Anytime Advanced Threat Protection finds something that was allowed to go through, either a URL or attachment, it will send out a signal, and Threat Response will automatically pull all of that out of the mail files. The automation is the big thing for us. Integration capabilities: There's an API, but most of it is around how you handle incidents. We're also not using the whole Threat Response suite, just the subset. So, we've never had to or could integrate anything else. We're limited to the Exchange portion only. The whole Threat Response should be labeled as a SOAR tool. The portion we have, I would call it "SOAR-lite." I know there are a couple of others that offer a SOAR-lite, but we're just starting to look at them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product can automate security tasks."
"The repository of playbooks and the integration between Palo Alto and IBM QRadar are some useful features"
"From the security team's standpoint, the solution has improved our organization's overall cybersecurity."
"It is quite scalable. I would rate it a ten out of ten."
"The orchestration in XSOAR is significantly easier compared to other SOAR tools I've used."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"The strengths of Palo Alto Networks Cortex XSOAR stem from the fact that it provides functionalities related to patching and URL blocking...It is a scalable solution."
"I have no complaints about Cortex's stability."
"It has reduced our manual efforts to remove emails from each user's inbox, and in this case we do not have to ask our IT department or users to do so."
"The platform's most valuable include the ability to check emails and block potential spam."
"The best part of Proofpoint Threat Response is the Auto-Pull feature. Being able to pull an email back from a user's mailbox is very useful, yet I have noticed that not a lot of organizations use this kind of feature."
"Support is very responsive."
"If something's pulled and then it's later declared a false positive, it will automatically restore. They also take automatic feeds from their advanced threat detection modules."
 

Cons

"The solution’s price and technical support could be improved."
"The user interface (UI) is quite heavy and takes time to load, which is a major drawback."
"Palo Alto Networks Cortex XSOAR could improve the Panorama feature. We had to turn it off because it was not working properly."
"In terms of improvement, it needs to be more modular. It's not. When you're working in layouts and you create specific apps within layouts, there's no portability right now in order to reuse that code across multiple layouts. I can't take a tab and say I want to use this tab on these other layouts. I have to physically go in there and recreate it from scratch, which is maddening."
"XSOAR could have more integration options."
"The price of the solution could be improved."
"The dashboard performance could be improved."
"Palo Alto needs to develop more AI-centric products."
"The interface within Threat Response could be made simpler."
"If the reporting gets improved then it would be better, but the product is running amazing as it is."
"The on-premise version doesn't scale well for large companies."
"The platform's technical support services and pricing need improvement."
"Has some quirks."
 

Pricing and Cost Advice

"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"The solution's pricing needs improvement."
"The solution's cost is high."
"It's cheaper compared to its competitors."
"It is expensive."
"There is a yearly license required for this solution and it is expensive."
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"The solution is expensive."
"It's quite affordable to have it with this much functionality and ease to administrate."
"The way most big companies work with Proofpoint is that they try to tie everything into an enterprise license. I can't comment on the actual costs, however I do know that alternative solutions such as Abnormal Security can be much more expensive than Proofpoint Threat Response."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
Healthcare Company
13%
Manufacturing Company
13%
Financial Services Firm
13%
Energy/Utilities Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise8
Large Enterprise25
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is zero versus $20 million, which is why they have to make a decision.
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. We need to see improvements in that area to facilitate cyber analysts.
What is your experience regarding pricing and costs for Proofpoint Threat Response?
I have a vague idea because I don't know what others are charging. But we felt that putting up with the pains and having to spend more time keeping it running than we expected is still better than ...
What needs improvement with Proofpoint Threat Response?
The platform's technical support services and pricing need improvement.
What is your primary use case for Proofpoint Threat Response?
We use the product to verify and manage emails sent and received through our Microsoft Exchange server, focusing on blocking potential spam emails.
 

Also Known As

Demisto Enterprise, Cortex XSOAR, Demisto
No data available
 

Overview

 

Sample Customers

Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
University of Waterloo, Akorn, Fenwick and West LLP
Find out what your peers are saying about Microsoft, Splunk, Palo Alto Networks and others in Security Orchestration Automation and Response (SOAR). Updated: December 2025.
879,310 professionals have used our research since 2012.