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PagerDuty vs VictorOps comparison

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PagerDuty Logo
7,190 views|5,308 comparisons
VictorOps Logo
1,005 views|846 comparisons
Featured Review
Buyer's Guide
IT Alerting and Incident Management
July 2022
Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: July 2022.
621,327 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

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"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

More VictorOps Pros →

Cons
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

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"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

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Pricing and Cost Advice
  • "If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
  • "If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
  • More PagerDuty Pricing and Cost Advice →

  • "The price of the solution could be less expensive."
  • More VictorOps Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day… more »
    Top Answer:If you add more people, then you have to pay more, which is always a thing with the SaaS solutions. PagerDuty's pricing seems competitive. At one point, we were looking at OpsGenie because part of… more »
    Top Answer:Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that… more »
    Top Answer:VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process.
    Top Answer:The price of the solution could be less expensive.
    Top Answer:At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap.
    Ranking
    Views
    7,190
    Comparisons
    5,308
    Reviews
    1
    Average Words per Review
    2,630
    Rating
    9.0
    Views
    1,005
    Comparisons
    846
    Reviews
    1
    Average Words per Review
    612
    Rating
    8.0
    Comparisons
    Learn More
    Overview

    PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

    VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. VictorOps is making on-call suck less by tackling the entire incident lifecycle and sticking with your team through resolution.
    Offer
    Learn more about PagerDuty
    Learn more about VictorOps
    Sample Customers
    40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
    NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
    Top Industries
    REVIEWERS
    Financial Services Firm36%
    Comms Service Provider21%
    Printing Company14%
    Logistics Company7%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Financial Services Firm13%
    Comms Service Provider11%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider12%
    Financial Services Firm8%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise36%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise71%
    REVIEWERS
    Midsize Enterprise14%
    Large Enterprise86%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise16%
    Large Enterprise65%
    Buyer's Guide
    IT Alerting and Incident Management
    July 2022
    Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: July 2022.
    621,327 professionals have used our research since 2012.

    PagerDuty is ranked 2nd in IT Alerting and Incident Management with 1 review while VictorOps is ranked 6th in IT Alerting and Incident Management with 1 review. PagerDuty is rated 9.0, while VictorOps is rated 8.0. The top reviewer of PagerDuty writes "Reduces white noise, which has reduced engineer fatigue". On the other hand, the top reviewer of VictorOps writes "Beneficial updates, effective for escalation processes, straightforward implementation". PagerDuty is most compared with ServiceNow, Opsgenie, JIRA Service Management, Everbridge IT Alerting and xMatters IT Management, whereas VictorOps is most compared with Opsgenie, Everbridge IT Alerting, xMatters IT Management and ServiceNow.

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.