We performed a comparison between OrbusInfinity and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are mainly the reporting side of things and the dashboard."
"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."
"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
OrbusInfinity is ranked 22nd in IT Service Management (ITSM) with 2 reviews while Serviceaide ChangeGear is ranked 30th in IT Service Management (ITSM). OrbusInfinity is rated 8.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of OrbusInfinity writes "Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". OrbusInfinity is most compared with iServer, Ardoq, LeanIX and ServiceNow, whereas Serviceaide ChangeGear is most compared with ServiceNow, BMC Helix ITSM and Zoho Desk. See our OrbusInfinity vs. Serviceaide ChangeGear report.
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