Sprinklr and Oracle Live Experience Cloud compete in the customer experience management space. Sprinklr has the upper hand in pricing and support, whereas Oracle Live Experience Cloud offers more advanced features, justifying its cost.
Features: Sprinklr provides comprehensive social media management tools, analytics, and engagement solutions. Oracle Live Experience Cloud offers robust real-time video and audio communication features, along with seamless integration capabilities, which enhance customer interactions. The feature set of Oracle Live Experience Cloud is more sophisticated, particularly for businesses needing real-time engagement options.
Ease of Deployment and Customer Service: Sprinklr offers a straightforward deployment model with strong customer service for quick implementation and issue resolution. Oracle Live Experience Cloud has a more complex deployment process but compensates with comprehensive support, appealing to organizations that prioritize unique solutions and expert guidance. Sprinklr's deployment is generally simpler, whereas Oracle provides a more tailored support experience.
Pricing and ROI: Sprinklr's setup costs are competitive, with customers recognizing good ROI due to efficient cost structures. Oracle Live Experience Cloud has higher initial setup costs but delivers strong ROI through its enhanced features and capabilities. Pricing for Sprinklr is more accessible, but Oracle Live Experience Cloud's higher costs are mitigated by the value of its advanced functionalities.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 2.0% |
| Oracle Live Experience Cloud | 1.0% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
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Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
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