Oracle CRM vs Oracle Fusion Service vs Siebel CRM comparison

Oracle CRM and Oracle Fusion Service are both solutions in the CRM category. Oracle CRM is ranked #8 with an average rating of 7.5, while Oracle Fusion Service is ranked #11 with an average rating of 8.1. Oracle CRM holds a 3.1% mindshare in CRM, compared to Oracle Fusion Service’s 1.5% mindshare. Additionally, 90% of Oracle CRM users are willing to recommend the solution, compared to 91% of Oracle Fusion Service users who would recommend it.

Oracle CRM

Read 40 Oracle CRM reviews

1,588 Views
1,382 Comparison Views

90% willing to recommend

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,057 Views
655 Comparison Views

91% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,337 Views
2,244 Comparison Views

88% willing to recommend

Oracle CRM

Oracle Fusion Service

Siebel CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle CRM, Oracle Fusion Service, and Siebel CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: August 2025).

Buyer's Guide

CRM

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Oracle CRM is 3.1%, down from 3.4% compared to the previous year. The mindshare of Oracle Fusion Service is 1.5%, up from 1.4% compared to the previous year. The mindshare of Siebel CRM is 5.2%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is scalable."

"Oracle CRM helped us better understand the customer journey."

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"The most valuable feature of Oracle CRM is the organization it provides."

"Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"It has a wide variety of use cases."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

More Oracle CRM pros

"Oracle Fusion's scalability and flexibility are its most valuable features."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"There is also a focus on maintaining efficiency, and it is a significant time saver."

"The solution is easy to learn."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

"Oracle Service Cloud could improve the integration for older platforms."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

More Oracle Fusion Service pros

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel CRM is the number one CRM product in the world."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

More Siebel CRM pros

Cons

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"The solution's mobile app needs to be enriched with more functionalities in the future."

"An improvement would be to lower the price of the license."

"Oracle CRM should improve in terms of AI capabilities and user interface design."

"The cost can be a bit more expensive compared to other options."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

More Oracle CRM cons

"Some features that require improvement include the location functionality and certain aspects of the CRM."

"Oracle Service Cloud could improve the integration for older platforms."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."

"The product's initial setup phase was very difficult."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"The product's option to upload payroll data doesn't work seamlessly."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

More Oracle Fusion Service cons

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"The user interface, mobile application, and support could be improved."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"The documentation needs to be improved."

More Siebel CRM cons

Pricing and Cost Advice

"There is a license required to use this solution. The price is reasonable for a CRM."

"The solution is expensive."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"It is not cheap. It is more suitable for big companies."

"Compared to alternative solutions Oracle CRM is expensive."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

More Oracle CRM pricing and cost advice

"This is definitely an expensive product compared to others on the market."

"The product has average pricing."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Oracle Fusion Service is more expensive than Workday."

"Oracle Fusion Service is a cheap and flexible solution."

"The tool is reasonably priced."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"Its licensing is yearly."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

University

12%

Financial Services Firm

10%

Computer Software Company

Educational Organization

Manufacturing Company

14%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

13%

Financial Services Firm

12%

Government

11%

Manufacturing Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gathe...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are u...

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What needs improvement with Oracle CRM?

From an Oracle CRM perspective, the pricing and cost is a challenging, but we do have lengthy and extensive discussio...

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What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flex...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

Siebel CRM is a flexible system that can be customized for specific business needs. There are many models which you f...

See all answers

Comparisons

SAP CRM vs Oracle CRM

Compared 30% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 15% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Oracle Eloqua vs Oracle CRM

Compared 7% of the time

Salesforce Marketing Cloud vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Salesforce Service Cloud vs Oracle Fusion Service

Compared 16% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 10% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 9% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 8% of the time

Odoo vs Oracle Fusion Service

Compared 8% of the time

More Oracle Fusion Service Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 24% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle CX Sales vs Siebel CRM

Compared 8% of the time

Pega CRM vs Siebel CRM

Compared 5% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

August 2025

Download Oracle CRM product report

Buyer's Guide

Oracle Fusion Service

August 2025

Download Oracle Fusion Service product report

Buyer's Guide

Siebel CRM

July 2025

Download Siebel CRM product report

Also Known As

Market2Lead

Oracle Service Cloud, Oracle RightNow

Siebel Sales

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

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