Oracle Commerce Cloud vs Softline eCommerce Solution comparison

Oracle and Softline are both solutions in the eCommerce Platforms category. Oracle is ranked #6 with an average rating of 8.0, while Softline is ranked #34. Oracle holds a 4.8% mindshare in P, compared to Softline’s 0.1% mindshare. Additionally, 66% of Oracle users are willing to recommend the solution, compared to 100% of Softline users who would recommend it.

Oracle Commerce Cloud

Read 3 Oracle Commerce Cloud reviews

824 Views
634 Comparison Views

66% willing to recommend

Softline eCommerce Solution

Read 7 Softline eCommerce Solution reviews

124 Views
13 Comparison Views

100% willing to recommend

Oracle Commerce Cloud

Softline eCommerce Solution

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

Oracle Commerce Cloud and Softline eCommerce Solution compete in the eCommerce platform space, offering comprehensive solutions for online businesses. Oracle Commerce Cloud seems to have the upper hand due to its robust integration capabilities and scalability for large enterprises, whereas Softline stands out for small to medium businesses with its cost-effectiveness and tailored features.

Features: Oracle Commerce Cloud offers strong integration abilities, a scalable environment, and advanced analytics for performance tracking. Softline eCommerce Solution focuses on customization options, user-friendly management tools, and tailored features.

Ease of Deployment and Customer Service: Oracle Commerce Cloud has a more structured deployment process with extensive documentation and professional support services. Softline eCommerce Solution offers a simpler deployment approach with dedicated customer support, appealing to small to medium businesses.

Pricing and ROI: Oracle Commerce Cloud requires a higher initial investment for enterprise-level features and support, potentially resulting in greater long-term ROI for large-scale operations. Softline eCommerce Solution provides a more budget-friendly setup, offering quicker ROI and better value for budget-conscious smaller businesses.

To learn more, read our detailed Oracle Commerce Cloud vs. Softline eCommerce Solution Report (Updated: April 2025).

Buyer's Guide

Oracle Commerce Cloud vs. Softline eCommerce Solution

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Commerce Cloud

Ranking in eCommerce Platforms

6th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Softline eCommerce Solution

Ranking in eCommerce Platforms

34th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the eCommerce Platforms category, the mindshare of Oracle Commerce Cloud is 4.8%, down from 5.2% compared to the previous year. The mindshare of Softline eCommerce Solution is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

PankajKumar22

Field Activities In Banking, Telecom and Insurance Sector at YASH Technologies

Enhanced product search for effective order management challenges and satisfactory support

Previously, the main purpose was for e-commerce. They implemented features like placing orders and searching orders. They used Oracle Endeca extensively for searching the products, and Oracle ATG for creating a user interface where customers could place orders Previously, it used to serve the…

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Reviewer12750

Head of eCommerce at Kaspersky Lab

We can customize shopping carts according to our needs

We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part. However, we also understand that we are not the only client. We know that Softline works with other Latin American offices. We also know that we can actually request some additional analytics from Softline and get them, but it's always better to receive them faster. Speeding up the analytics and implementation could be improved. There is an opportunity to do A/B tests inside the shopping cart. This could be an option.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Oracle Commerce Cloud are it provides all sorts of administrative essentials for our commerce. It helps deliver products from production from the supplier to the customer."

"The search had extended functionality, allowing searches with product code, subcategories, barcode, partial descriptions, etc."

"The variety of options available, like customization for quotes or any sale module I require, is available in Oracle Compass Cloud for customers."

"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."

"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."

"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."

"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."

"The technology is very simple to use."

"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."

"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."

Cons

"Some accessibility improvements would be beneficial in their components."

"ATG is not evolving much, and there's a huge license cost."

"Oracle Commerce Cloud could improve the accessibility features."

"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."

"The work done by the legal team is an area that can be improved."

"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."

"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future."

"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."

"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."

"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."

"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."

Pricing and Cost Advice

Information not available

"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."

"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."

"Softline eCommerce has helped to increase our eCommerce sales."

"For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."

"We are satisfied with their prices at the moment."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Retailer

12%

Manufacturing Company

11%

Financial Services Firm

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Oracle Commerce Cloud?

Some accessibility improvements would be beneficial in their components. Their native components where Bluetooth is not accessible sometimes could be enhanced.

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What is your primary use case for Oracle Commerce Cloud?

I found a suitable solution for my customer-facing needs. I was making stores, and then customer auto, I don't know. B2C auto site, something like that. I found our cloud was a big part of our comp...

See all answers

What advice do you have for others considering Oracle Commerce Cloud?

I would rate the overall solution as eight out of ten.

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Comparisons

Oracle ATG vs Oracle Commerce Cloud

Compared 45% of the time

SAP Commerce Cloud vs Oracle Commerce Cloud

Compared 24% of the time

Salesforce Commerce Cloud vs Oracle Commerce Cloud

Compared 16% of the time

Oracle iStore vs Oracle Commerce Cloud

Compared 15% of the time

More Oracle Commerce Cloud Competitors

No data available

Product Reports

Buyer's Guide

eCommerce Platforms

April 2025

Download Oracle Commerce Cloud product report

Buyer's Guide

Softline eCommerce Solution

April 2025

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Also Known As

Commerce Cloud

No data available

Overview

Oracle Commerce Cloud is a unified SaaS solution that helps commerce professionals to innovate quickly, with the ability to deliver connected, personalized experiences and drive customer engagement, sales, and loyalty across channels. Oracle Commerce Cloud includes a rich set of out-of-the-box applications encompassing administration, customer support, and web storefront capabilities. Backed by a set of RESTful APIs, each of the applications allows the integration of Commerce Cloud features into other applications and channels.

Oracle Commerce Cloud Features

Oracle Commerce Cloud has many valuable key features. Some of the most useful ones include:

Product browsing and discovery
Advanced product search including guided search
Promotions and discounts
Personalized content and offers
Personalized product recommendations based on advanced AI technologies
Multiple payment methods including loyalty points and split payments
Multiple ship-to destinations including buy online and pick up in store
Sharable wish lists
User profile management
Business account management (B2B)
Account-specific catalogs and pricing (B2B)
Order approval and spending limits (B2B)
Scheduled recurring orders (B2B)
Support for 40+ languages and 60+ currencies

Oracle Commerce Cloud Benefits

There are several benefits to implementing Oracle Commerce Cloud. Some of the biggest advantages the solution offers include:

Customizable and extensible: Using Oracle Commerce Cloud, storefront designers are able to create page layouts, branding, and content via the drag-and-drop Design Studio in the Oracle Commerce Cloud administration tool to define the shopper experience.

Custom widgets: The solution offers custom widgets which enable you to extend your shopper experience to include features such as advanced product configuration, and advanced visualization techniques like new payment schemes, augmented reality, third-party content and product reviews, as well as chatbot capabilities.

Unified administration tool: Oracle Commerce Cloud has a unified administration tool that consolidates all site management features into a single, easy-to-use web-based interface. This tool can help you do things like manage catalogs, pricing, promotions, and media, create A/B tests to determine the most effective content and offers, configure and manage extensions and webhooks to extend your business logic, and much more.

Commerce Cloud Agent Console: With this tool, customer service representatives can act on behalf of customers. By using the agent console, service representatives can create, search for, and update orders. In addition, they can complete orders started in other channels, cancel orders, and manage returns and exchanges easily.

Extensibility, integration, and headless architectures: Oracle Commerce Cloud was designed to be flexible, extensible, and easy to integrate at every level of the technology stack.

API-first platform: Every single feature in Oracle Commerce Cloud is available through the API — from all the features in the storefront, to site creation and management, to customer service capabilities like order and account management. By using Oracle Commerce Cloud APIs, you can incorporate storefront, administration, and customer service functionalities into any channel or application.

Server-side extensions: Users can extend Oracle Commerce Cloud business logic by creating business functions and REST endpoints. Moreover, extensions can be written in JavaScript using the industry-standard Node.js platform and can be uploaded to Oracle Commerce Cloud to run in a secure, managed PCI-compliant environment.

Oracle

Softline Ecommerce is a part of Softline Group, a leading global IT company.

Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America.

We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.

Softline

Sample Customers

Moleskine, Corello, The Vermont Country Store, Team Sportia

Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.

Buyer's Guide

Oracle Commerce Cloud vs. Softline eCommerce Solution

April 2025

Free Report: Oracle Commerce Cloud vs. Softline eCommerce Solution

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