OpenText Service Management (SMAX) and OrbusInfinity compete in IT management. OpenText SMAX is perceived as more favorable regarding pricing and support, while OrbusInfinity offers a stronger feature set that justifies its price.
Features: OpenText SMAX offers AI-driven service delivery, a flexible service catalog, and comprehensive process automation capabilities. OrbusInfinity focuses on enterprise architecture, business process management, and provides a strategic framework, appealing to companies seeking in-depth architecture solutions.
Ease of Deployment and Customer Service: OpenText SMAX is recognized for its cloud-first deployment model, allowing scalability and faster implementation. OrbusInfinity provides a balance between ease of deployment and strong customer service with extensive guidance and support, especially valued by large enterprises.
Pricing and ROI: OpenText SMAX is considered cost-effective, providing substantial ROI through efficient IT operations and process automation, leading to reduced operational costs. OrbusInfinity's pricing is aligned with its comprehensive enterprise architecture features, delivering significant ROI through strategic business process optimization.
| Product | Market Share (%) |
|---|---|
| OpenText Service Management (SMAX) | 2.4% |
| OrbusInfinity | 0.6% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
OpenText Service Management Automation X delivers efficient service management automation with user-friendly configurability across IT, IoT, HR, and finance sectors. It enhances business processes through integrated incident management and natural language processing with virtual chatbots.
OpenText SMAX blends user-friendly design with broad language support and robust storage. It enables organizations to deploy in both on-premise and cloud environments using Kubernetes. SMAX excels in business process improvement, incident management, and uses intelligent agents for autonomous alerts and issue resolution. However, it requires enhancements in integration capabilities and documentation, third-party product connectivity, and contract management. Users face challenges with process automation and search functionality, demanding greater customization and flexibility.
What are the key features of OpenText SMAX?Banks and telecom companies primarily employ OpenText SMAX for service management automation, leveraging its ESM and ITSM capabilities. Deployed on-premise and via cloud, organizations in regions such as Saudi Arabia focus on integrations and upgrades, using SMAX as an end-user portal for incident management.
OrbusInfinity helps transformation teams cut through the complexity of technology-driven change. Our dashboards and collaboration platform help you track, create and capture value for a better future.
With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
Full transparency and control enable stronger regulatory compliance leading to less risk and more certainty in your outcomes.
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