OpenText Operations Orchestration and Pega Robotic Process Automation are competing in the automation sector. Pega Robotic Process Automation potentially has the upper hand with advanced AI-driven features, making it more valuable despite costs.
Features: OpenText Operations Orchestration is versatile in automating complex workflows, offers robust integration options, and manages a wide range of IT domains. Pega Robotic Process Automation features advanced AI for a broad array of repetitive tasks, low-code development ease, and seamless CRM tool integration.
Room for Improvement: OpenText Operations Orchestration may improve in its AI integration, expand compatibility with more systems, and enhance its user interface. Pega Robotic Process Automation could increase process transparency, refine integration with legacy systems, and reduce its setup time.
Ease of Deployment and Customer Service: OpenText Operations Orchestration offers flexible deployment and dedicated support, facilitating smooth setup in varied IT environments. Pega Robotic Process Automation provides a robust deployment model with comprehensive support and training resources to ease adoption.
Pricing and ROI: OpenText Operations Orchestration might have a more competitive initial cost, allowing quicker ROI due to lower expenses. Pega Robotic Process Automation has higher initial costs but could deliver superior long-term ROI and value through its advanced automation capabilities.
On-premise support is generally not as effective as the cloud support that Pega currently provides.
The speed and quality of response could be improved.
There are limitations in scaling as RPA is not a scalable solution.
On a scale from one to ten, stability would rate at three.
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.
The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.
| Product | Market Share (%) |
|---|---|
| Pega Robotic Process Automation | 3.0% |
| OpenText Operations Orchestration | 0.5% |
| Other | 96.5% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 20 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 17 |
OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.
With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.
Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:
Operations Orchestration offers the following components:
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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