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Nutanix Prism vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Nutanix Prism enhances efficiency by lowering costs, reducing manpower, and improving ROI through simplified management and resource optimization.
Sentiment score
7.5
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
You will get 60% ROI with Nutanix Prism on-premises.
Initially, the CapEx was higher than VMware's, but considering the operational cost over time, it has been beneficial.
 

Customer Service

Sentiment score
7.9
Nutanix Prism's support is praised for responsiveness, expertise, and efficiency, offering 24/7 global assistance with multiple support tiers.
Sentiment score
6.3
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
They respond within five minutes and provide excellent assistance.
Basic means standard business hours support, Production means 24/7, Mission Critical means faster SLA with technical account managers connectivity, and Ultimate means full white-glove support with a dedicated team.
The customer gets a single dashboard, single calling point, and single ticketing tool for everything through Nutanix itself.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
7.8
Nutanix Prism offers efficient scalability for enterprises, though resource limits necessitate extra nodes for optimal performance and minimal downtime.
Sentiment score
7.7
Splunk ITSI is scalable for various deployments, though costly; supports large datasets with predictive analysis for resource optimization.
I rate the scalability as ten out of ten.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
7.8
Nutanix Prism is praised for its stability and reliability, with minor issues effectively managed, leading to positive user experiences.
Sentiment score
7.8
Splunk ITSI is stable and reliable, managing large datasets efficiently, with minor challenges mainly during updates and configuration.
The entire Nutanix solution is stable.
Even after applying the upgrade, we had to patch again as there was a problem with Prism.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

Nutanix Prism needs interface enhancements, better integration, improved analytics, and automation for enhanced usability and efficient management.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
The presales and marketing team should inform clients about resource requirements, such as RAM used by CVM, to help manage expectations.
Additionally, hardware dependency is a concern, as not all hardware devices can be integrated with Prism Central and Prism Element.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

Enterprise buyers find Nutanix Prism's pricing high but appreciate its value and ease despite renewal and licensing concerns.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
The cost is high, and the license payment is not easy in Africa due to numerous intermediaries between users and solution providers.
At first, the cost seemed heavy, but over time, its cost-effectiveness became evident.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

Nutanix Prism provides centralized management with flexibility and scalability, enhancing IT operations through intuitive dashboards and seamless integration.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
It simplifies firmware and software updates, making it hassle-free for IT engineers.
One of the most useful features is the disaster recovery setup, which includes two clusters, one for our production server and another for our recovery site.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

Nutanix Prism
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
64
Ranking in other categories
Virtualization Management Tools (5th), Data Center Infrastructure Management (5th)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (10th), IT Alerting and Incident Management (3rd)
 

Mindshare comparison

Nutanix Prism and Splunk ITSI (IT Service Intelligence) aren’t in the same category and serve different purposes. Nutanix Prism is designed for Virtualization Management Tools and holds a mindshare of 13.0%, down 14.1% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.5% mindshare, up 2.4% since last year.
Virtualization Management Tools Market Share Distribution
ProductMarket Share (%)
Nutanix Prism13.0%
VMware Aria Operations30.7%
IBM Turbonomic13.0%
Other43.3%
Virtualization Management Tools
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)2.5%
PagerDuty Operations Cloud21.5%
Opsgenie13.0%
Other63.0%
IT Alerting and Incident Management
 

Featured Reviews

Khurram Hussain - PeerSpot reviewer
Efficiently manage virtual machines with robust disaster recovery
Nutanix Prism is mainly used for our daily operations, similar to VMware. Despite the lack of extraordinary features, it efficiently manages our daily operations now that we are managing our VMs. One of the most useful features is the disaster recovery setup, which includes two clusters, one for our production server and another for our recovery site.
Ahmed Naguib - PeerSpot reviewer
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Manufacturing Company
8%
Government
8%
Financial Services Firm
7%
Financial Services Firm
19%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise28
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

What do you like most about Nutanix Prism?
Nutanix Prism offers web scaling, which facilitates easy scaling.
What is your experience regarding pricing and costs for Nutanix Prism?
At first, the cost seemed heavy, but over time, its cost-effectiveness became evident.
What needs improvement with Nutanix Prism?
I have not noticed any downsides or drawbacks in Nutanix Prism. However, if you want to manage multiple clusters, you need Prism Center. The Prism Element and Prism Center versions are available. P...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Overview

 

Sample Customers

JetBlue, International Speedway Corporation, SAIC Volkswagen
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Broadcom, Nutanix, Veeam Software and others in Virtualization Management Tools. Updated: September 2025.
869,883 professionals have used our research since 2012.