"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."
"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."
"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."
"A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending."
"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."
"For automating mundane activities, I can recommend WorkFusion."
"It's a pretty robust product."
"This software is very smart - it can decide from a picture if we like that condition, and then the robot will do that action."
"The highest benefit of it is that it's just there, ready to use, and you don't need to start from a blank screen."
"I have worked with other automation tools and UI Explorer is the standout feature of UiPath. For web-based applications, we can interact with every HTML element, from head to tail. UI Explorer is a valuable addition to UiPath for creating complex, web-based automation."
"AI is a good feature. I am looking forward to that making life easier. It has enabled us to automate more processes. Based on the requirement, chat can hand over the process and we can kick off that bot to do the job. If someone has a problem with a ticket or with a schedule, they can connect to the schedule department or schedule bot."
"The functionality where you can quickly convert your code from Studio X to Studio is really nice."
"I find the whole product useful, but I like the intuitive design the best. It's a well-designed UI, and it's comfortable for this use case."
"The UI Explorer in the UiPath Studio is valuable. We can get a unique and dynamic selector for every element in the UI, which is helpful for me in finding out a particular UI element. Most of my automations have had UI interactions. So, I found it the most helpful feature."
"UiPath support is amazing."
"The Orchestrator is most valuable because we get work periodically throughout the day. It'll ebb and flow. We have really tight SLA, so we're able to have bots on demand. As soon as work shows up, the bots are picking it up."
"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."
"The solution is not user-friendly, this is something they should improve."
"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."
"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."
"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."
"It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."
"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."
"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."
"Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks."
"The speed could be improved."
"It was quite new for me and it took time to adjust to it and understand it. At times, some processes took longer with the tool, initially. But when you do them on a regular basis, you understand it better and it takes much less time. Setting up the systems could be difficult initially. It would be better if it were more user-friendly for non-technical users."
"The only thing missing is something to track the development cycle. We use third-party tools to do that."
"UiPath support's technical expertise is impressive, but the response time isn't ideal. When you raise a ticket on the UiPath portal, customer support can sometimes take up to 24 hours to respond."
"At this point, debugging, for me, is lacking the ability to edit on the go."
"Recently we were trying to add AI Fabric into our production Orchestrator, but we faced a lot of challenges. We had to involve the UiPath support team in the upgrading process. We were quick movers to upgrade to AI Fabric, as not many companies have done that. There were some bugs that we discovered during our upgrade journey, and that's how UiPath came to know about those bugs. It was a little bit tricky, but UiPath's team is always present and helps along the journey."
"With artificial intelligence or natural language processing, we need to get in touch with the servers, however, we cannot do it without getting a proper license. Maybe a mode of artificial intelligence and natural language processing should be included without needing a different license."
"Since we've been with them, they've changed their licensing structure. It would be nice to have one set structure where they're not changing the structure on us because we were set with what we had, but now we are changing. I understand there's a lot of changes and reasons for it."
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NTT-AT WinActor is ranked 32nd in Robotic Process Automation (RPA) with 1 review while UiPath is ranked 1st in Robotic Process Automation (RPA) with 158 reviews. NTT-AT WinActor is rated 6.0, while UiPath is rated 8.6. The top reviewer of NTT-AT WinActor writes "Frees up employee time but can't run when computer system is locked". On the other hand, the top reviewer of UiPath writes "Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving ". NTT-AT WinActor is most compared with TIS RPA and Pega Robotic Process Automation, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and NICE Robotic Automation.
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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
