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New Relic vs SolarWinds AppOptics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
6th
Ranking in IT Infrastructure Monitoring
12th
Ranking in Cloud Monitoring Software
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Network Monitoring Software (18th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (5th)
SolarWinds AppOptics
Ranking in Application Performance Monitoring (APM) and Observability
56th
Ranking in IT Infrastructure Monitoring
57th
Ranking in Cloud Monitoring Software
43rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.1%, down from 9.4% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
John Yuko - PeerSpot reviewer
Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions
I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has helped us maintain a much higher uptime than we had previously."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"We like the performance of the product."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"We detect issues using dashboards that we built on New Relic."
"The stability of New Relic APM is very good."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"Technical support is always live and they're supportive."
"The product has a great dashboard."
"The sum solution, NTA, and DPA."
"The reporting of the solution is very good."
"I have found the most valuable feature is application performance management."
 

Cons

"New Relic needs to improve is the user data schema."
"The price needs improvement."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"The scalability can be improved."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"Email alert customization is limited."
"They should bring the pricing down to be more competitive."
"AppOptics would benefit from having a much more centralized view."
"I would like to see more integration with other tools that are available on the market."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"The integration with Unix services should be a bit more straightforward."
"The solution should be more user-friendly."
 

Pricing and Cost Advice

"This is an expensive tool."
"The pricing and licensing are too high."
"The detection piece of it brings us a big return on investment."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"The solution is less expensive than AppNeta."
"The price was one of the reasons we chose this solution."
"The price of New Relic could improve. It is expensive."
"The solution is cheap, but prices can go up when users grow."
"I believe the current licensing cost is reasonable."
"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
"Since it's a negotiable rate, I would rate the pricing as a five out of five."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
8%
Retailer
6%
Government
17%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
AppOptics, SolarWinds TraceView, Librato
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
TraxoCovea Insurance BTE TechnologyDatarista
Find out what your peers are saying about New Relic vs. SolarWinds AppOptics and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.