New Relic vs SolarWinds AppOptics comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 7.9, while SolarWinds is ranked #55. New Relic holds a 4.4% mindshare in APM, compared to SolarWinds’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 80% of SolarWinds users who would recommend it.

New Relic

Read 163 New Relic reviews

12,842 Views
9,888 Comparison Views

94% willing to recommend

SolarWinds AppOptics

Read 9 SolarWinds AppOptics reviews

1,280 Views
794 Comparison Views

80% willing to recommend

New Relic

SolarWinds AppOptics

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

New Relic and SolarWinds AppOptics are two prominent application performance monitoring tools. New Relic tends to have the upper hand due to its robust features and scalability, while SolarWinds AppOptics is favored for its pricing and support.

Features: New Relic offers comprehensive monitoring capabilities, extensive integrations, and powerful analytics. SolarWinds AppOptics provides a user-friendly approach, real-time visibility, and lightweight performance metrics.

Room for Improvement: New Relic could improve its cost efficiency and streamline the experience for first-time users. SolarWinds AppOptics could enhance its integration options and alerting mechanisms.

Ease of Deployment and Customer Service: New Relic has a complex deployment process but strong customer service. SolarWinds AppOptics is easier to deploy and has commendable customer support.

Pricing and ROI: New Relic is more expensive but justifiable due to its superior features. SolarWinds AppOptics is considered cost-effective and delivers satisfactory ROI.

To learn more, read our detailed New Relic vs. SolarWinds AppOptics Report (Updated: December 2025).

Buyer's Guide

New Relic vs. SolarWinds AppOptics

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in IT Infrastructure Monitoring

8th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

163

Ranking in other categories

Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

SolarWinds AppOptics

Ranking in Application Performance Monitoring (APM) and Observability

55th

Ranking in IT Infrastructure Monitoring

58th

Ranking in Cloud Monitoring Software

46th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.4%, down from 8.1% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
New Relic	4.4%
SolarWinds AppOptics	0.6%
Other	95.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

Continuous monitoring has improved incident response and supports data driven performance tuning

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorithms from New Relic, and while the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior. A smart AI assistance to organize our dashboards and explain features and functionalities can be a wish-to-have feature to help us leverage what New Relic offers. As I mentioned earlier regarding wish-to-have features, New Relic can improve by incorporating more AI insights. When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process. This helps users who possess a technology-specific skill set and might find a learning curve overwhelming when using complex applications like New Relic or other performance-related tools.

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John Yuko

Assistant Manager ICT - Projects at I&M Bank Ltd

Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions

I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the dashboards and tracing."

"The initial setup is straightforward. It is easy to track and easy to follow."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

"The solution offers good documentation."

"The integration and configuration of New Relic is straightforward and easy."

"The most valuable feature is the ability to manage the application flow."

"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

More New Relic pros

"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."

"I have found the most valuable feature is application performance management."

"Technical support is always live and they're supportive."

"The reporting of the solution is very good."

"The product has a great dashboard."

"The sum solution, NTA, and DPA."

Cons

"The pricing could be improved as it is quite high relative to what is offered."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"The price could improve."

"New Relic can be improved by incorporating an automated incident analysis solution."

"The browser isn't exactly reliable."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

More New Relic cons

"I would like to see more integration with other tools that are available on the market."

"The integration with Unix services should be a bit more straightforward."

"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."

"AppOptics would benefit from having a much more centralized view."

"The solution should be more user-friendly."

"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."

Pricing and Cost Advice

"This is an expensive tool."

"We're paying for the New Relic APM license annually."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The price of New Relic could improve. It is expensive."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

More New Relic pricing and cost advice

"Since it's a negotiable rate, I would rate the pricing as a five out of five."

"I believe the current licensing cost is reasonable."

"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

Retailer

Financial Services Firm

14%

Government

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	65

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-sourc...

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Compared 7% of the time

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Product Reports

Buyer's Guide

New Relic

December 2025

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

November 2025

Download SolarWinds AppOptics product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

AppOptics, SolarWinds TraceView, Librato

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems.

Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

TraxoCovea Insurance BTE TechnologyDatarista

Buyer's Guide

New Relic vs. SolarWinds AppOptics

December 2025

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