OpenText Real User Monitoring vs SolarWinds AppOptics comparison

OpenText and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #47 with an average rating of 7.7, while SolarWinds is ranked #58. OpenText holds a 0.2% mindshare in APM, compared to SolarWinds’s 0.3% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 80% of SolarWinds users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

447 Views
247 Comparison Views

58% willing to recommend

SolarWinds AppOptics

Read 9 SolarWinds AppOptics reviews

673 Views
314 Comparison Views

80% willing to recommend

OpenText Real User Monitoring

SolarWinds AppOptics

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Both OpenText Real User Monitoring and SolarWinds AppOptics are powerful tools for monitoring and optimizing application performance. Users are generally more satisfied with the comprehensive feature set and ease of use of SolarWinds AppOptics, while OpenText Real User Monitoring excels in specific areas like user journey insights.

What features are offered by OpenText Real User Monitoring in comparison to SolarWinds AppOptics?

OpenText Real User Monitoring offers detailed user journey tracking, robust performance metrics, and strong analytics capabilities. SolarWinds AppOptics provides extensive integrations, real-time analytics, and customizable dashboards.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to SolarWinds AppOptics?

OpenText Real User Monitoring could enhance its alerting system, simplify configuration settings, and improve user interface design. SolarWinds AppOptics could benefit from enhanced reporting capabilities, a more streamlined initial setup process, and more detailed documentation.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to SolarWinds AppOptics?

OpenText Real User Monitoring has a steeper learning curve but compensates with exceptional customer service. SolarWinds AppOptics is easier to deploy and is also supported by responsive customer service.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to SolarWinds AppOptics?

OpenText Real User Monitoring has higher initial setup costs but delivers strong ROI through targeted insights and robust analytics. SolarWinds AppOptics offers competitive pricing and provides significant ROI with its extensive features and lower deployment costs.

To learn more, read our detailed OpenText Real User Monitoring vs. SolarWinds AppOptics Report (Updated: June 2025).

Buyer's Guide

OpenText Real User Monitoring vs. SolarWinds AppOptics

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

47th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds AppOptics

Ranking in Application Performance Monitoring (APM) and Observability

58th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (57th), Cloud Monitoring Software (43rd)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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John Yuko

Assistant Manager ICT - Projects at I&M Bank Ltd

Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions

I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is good at resolving issues."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"Real User Monitor has improved our productivity."

"With the solution, you can easily access any issues in your infrastructure."

"It is a good product."

"The most valuable feature is application performance monitoring."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

More OpenText Real User Monitoring pros

"The reporting of the solution is very good."

"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."

"Technical support is always live and they're supportive."

"The product has a great dashboard."

"I have found the most valuable feature is application performance management."

"The sum solution, NTA, and DPA."

Cons

"This technology is considered to be older."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"We would like to see support for non-Windows environments."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"The solution's technical support presents a lot of issues with too many delays."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

More OpenText Real User Monitoring cons

"AppOptics would benefit from having a much more centralized view."

"The integration with Unix services should be a bit more straightforward."

"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."

"The solution should be more user-friendly."

"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."

"I would like to see more integration with other tools that are available on the market."

Pricing and Cost Advice

"Not expensive."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"If I compare with other vendors, other vendors are more expensive"

"Since it's a negotiable rate, I would rate the pricing as a five out of five."

"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."

"I believe the current licensing cost is reasonable."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Government

Real Estate/Law Firm

Energy/Utilities Company

Educational Organization

38%

Financial Services Firm

11%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

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Product Reports

Buyer's Guide

OpenText Real User Monitoring

May 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2025

Download SolarWinds AppOptics product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

AppOptics, SolarWinds TraceView, Librato

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems.

Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

SolarWinds

Sample Customers

Avea, Maccabi Healthcare Services, TEB

TraxoCovea Insurance BTE TechnologyDatarista

Buyer's Guide

OpenText Real User Monitoring vs. SolarWinds AppOptics

June 2025

Free Report: OpenText Real User Monitoring vs. SolarWinds AppOptics

Find out what your peers are saying about OpenText Real User Monitoring vs. SolarWinds AppOptics and other solutions. Updated: June 2025.

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