Netvibes and Sprinklr are competitors in digital analytics and social media management. Sprinklr has an edge due to its wide-ranging analytics and social media features, making it a preferred choice despite its higher cost.
Features: Netvibes provides a customizable dashboard for social media monitoring, data visualization, and tracking capabilities. Sprinklr offers advanced social listening, extensive analytics, and AI-powered insights, catering effectively to large enterprises.
Ease of Deployment and Customer Service: Netvibes features a simple deployment process with strong support tailored for small to medium businesses. Sprinklr, however, offers a detailed deployment experience due to its robust capabilities, with strong service for enterprise-level needs.
Pricing and ROI: Netvibes maintains competitive pricing suited for smaller businesses seeking quick ROI with low setup costs. Sprinklr comes with higher initial costs but offers a scalable solution with potential long-term returns, aligning well with larger enterprises.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 8.8% |
| Netvibes | 1.9% |
| Other | 89.3% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
Customize your Dashboard to monitor the things you care about online. Follow your social networks, be alerted to breaking news, or read articles on the topics that interest you. View your calendar, to do list, emails and apps in one place. Connect your smart devices to automatically control the Internet of Things at your command.
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
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