Netvibes and Sprinklr compete in social media management and analytics. Sprinklr seems to have the upper hand due to its comprehensive features and perceived value.
Features: Netvibes offers a customizable dashboard for real-time analytics, advanced data filtering, and alignment with specific organizational needs. Sprinklr provides a broader suite with robust social engagement capabilities, extensive integrations, and scalability for larger enterprises.
Ease of Deployment and Customer Service: Netvibes has a straightforward deployment model focused on quick setup and fast customer service response times. Sprinklr, although complex in deployment, provides dedicated account management and extensive training resources.
Pricing and ROI: Netvibes offers lower setup costs and high ROI for smaller businesses. Sprinklr requires a higher initial investment but delivers returns through advanced features that support long-term success in larger organizations.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 8.4% |
| Netvibes | 2.1% |
| Other | 89.5% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
Customize your Dashboard to monitor the things you care about online. Follow your social networks, be alerted to breaking news, or read articles on the topics that interest you. View your calendar, to do list, emails and apps in one place. Connect your smart devices to automatically control the Internet of Things at your command.
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
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