NETSCOUT nGeniusONE vs Pulseway comparison

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NETSCOUT nGeniusONE

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Executive SummaryUpdated on Oct 10, 2024

NETSCOUT nGeniusONE and Pulseway compete in the traffic analysis and RMM market categories respectively. Pulseway seems to have the upper hand due to its user-friendly approach and economical pricing.

Features: NETSCOUT nGeniusONE offers comprehensive traffic analysis through NetFlow and packet inspection, enabling traffic visibility, dependency mapping, and graphical representations. Pulseway provides automated system updates, remote control capabilities, and active monitoring, making it suitable for straightforward IT management with a mobile-friendly approach.

Room for Improvement: NETSCOUT nGeniusONE could improve with a more intuitive design, reduced complexity, and addressing the dependency on physical agents. Pulseway should enhance Mac endpoint remote support, resolve performance issues during remote sessions, and develop an expanded desktop application similar to its mobile app.

Ease of Deployment and Customer Service: NETSCOUT nGeniusONE is deployed on-premises with mixed reviews about its complexity and costly dedicated support. Pulseway, available in cloud and on-premises configurations, is praised for its easy setup and use, though users note a lack of available tech support.

Pricing and ROI: NETSCOUT nGeniusONE is expensive due to its comprehensive licensing and reported complexity, offering ROI through reduced troubleshooting times and operational insights. Pulseway, with an economical licensing model, provides good value by reducing troubleshooting time and enhancing IT team productivity.

To learn more, read our detailed NETSCOUT nGeniusONE vs. Pulseway Report (Updated: September 2025).

NETSCOUT nGeniusONE vs. Pulseway

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Helped 869,785 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NETSCOUT nGeniusONE

Ranking in Network Monitoring Software

15th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Pulseway

Ranking in Network Monitoring Software

54th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (17th), Remote Monitoring and Management (RMM) (12th)

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of NETSCOUT nGeniusONE is 1.5%, down from 1.5% compared to the previous year. The mindshare of Pulseway is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
NETSCOUT nGeniusONE	1.5%
Pulseway	0.2%
Other	98.3%

Network Monitoring Software

Featured Reviews

Mohammed Hassan

Regional Director at iSecureMind

Helps us by providing root cause analysis when it comes to latency and performance issues

I would recommend NETSCOUT nGeniusONE to others yet not for small SMBs due to the pricing. It is important to have the necessary NETSCOUT experience for smooth integration. The automated issue detection sometimes has a few false positives but is overall cost-effective for our customers. I'd rate the solution eight out of ten.

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Pieter Plas

Owner at Beerepoot Automatisering B.V.

A solution with a great monitoring system and ability to control access remotely

The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The installation process is straightforward."

"The biggest advantage of NETSCOUT nGeniusONE is that when gathering logs, which require substantial bandwidth of more than 50 TB or 100 TB of data, NETSCOUT nGeniusONE can gather as much as possible."

"The most valuable features are visibility, real-time, on-demand."

"It is a scalable solution."

"Valuable features include data threat detection, network analytics, and overall bandwidth monitoring."

"The VoLTE model, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls."

"Deep packet inspection is a very useful tool as it works in real time and uses serial packet-level analysis."

"We've saved a lot of time in triaging. We have found root cause identities on packet captures and have been able to feed that information back to a specific vendor, because a lot of our technology is emerging. So, we're able to give that feedback to our vendors and have them solve the problems that they need to fix, and they have the evidence to do so."

More NETSCOUT nGeniusONE pros

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

"It gives you remote control and has a mobile app."

"The solution has great workflow and server modules."

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"The setup is simple."

Cons

"here is a big issue with the special way they use InfiniStream to store data."

"There was a point in GTP where we were creating services on nodes and after that we wanted to have services on APN. We can't have both... There are some limitations with these types of things. When we would like to use a feature, we have to remove another one."

"The product is a little complicated."

"There are so many pieces of their product that integrate with one another that perhaps a recommendation for improvement would be some sort of bigger overview and map to help understand how all their pieces integrate together."

"There are so many features that it makes it hard to know it all. You end up paying for things that you don't use and probably don't even need. It might be better if Netscout came up with a modular way to pay for what you're going to use and not pay for all of this "white elephant" without being able to take advantage of all of it."

"Our biggest area of concern right now, supporting the applications, is that while NETSCOUT does a good job of monitoring the network and the applications, we need more visibility into system health and performance monitoring."

"I would recommend enhancing the APM capabilities."

"We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line."

More NETSCOUT nGeniusONE cons

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"They have good technical support but it's not excellent."

"There are some bugs or glitches."

"The solution does not allow you to make a script for just one customer."

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

Pricing and Cost Advice

"I rate the price of NETSCOUT nGeniusONE a four out of five."

"The scalability becomes very expensive quickly."

"It is a little overall pricey and expensive, but you get what you pay for."

"Make sure you get the low down on your licensing and understand the licensing requirements before making a purchase, especially when it comes to an upgrade. Make sure that it suits your needs before you commit to it. For example, we purchased ATA at version 6.2.1. At that time, the licensing covered everything we need. NETSCOUT comes out with 6.2.2, stating that in order to upgrade, you had to purchase CyberStream licensing. Now that requires some additional funding from both a capital investment and a maintenance cost. That's something that should have been said, "Well, if you want these additional features, you will need to purchase these CyberStreams." Otherwise, we should be allowed to continue on the basic operations as it is now through the newer releases without being stuck."

"It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable."

"We have a premium customized contract for the solution."

"The platform is expensive."

"Licensing is flexible, it's not tied to anything else. We can easily switch up the licensing piece... Obviously, NETSCOUT is a little bit in the higher range, but it gives you value for money. You get what you pay for."

More NETSCOUT nGeniusONE pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

10%

Government

Computer Software Company

13%

Educational Organization

Manufacturing Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	37

No data available

Questions from the Community

Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?

I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.

See all answers

What do you like most about NETSCOUT nGeniusONE?

Stability-wise, I rate the solution a ten out of ten.

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What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?

The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.

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Product Reports

NETSCOUT nGeniusONE

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Also Known As

NETSCOUT nGenius, nGeniusONE

No data available

Overview

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.

NETSCOUT

Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.

Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.

Some of Pulseway’s benefits and features include:

Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.

Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.

Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.

Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.

Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.

Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.

Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.

Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.

Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.

Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.

CRM: Get the information and resources you need to focus on your customers and increase opportunities.

Project management: Receive real-time project status with details on resource usage and tasks.

Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.

Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.

Integrations: Integrate with leading solutions, including:

Pulseway PSA
ConnectWise Manage
Autotask
Zendesk
Slack
IT Glue
Kasepersky
Bitdefender
WarrantyMaster

Sample Customers

Cerner Corporation

Dell, Canon, Siemens, Harvard University, Northwestern University

NETSCOUT nGeniusONE vs. Pulseway