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NETSCOUT nGeniusONE vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
NETSCOUT nGeniusONE boosts productivity by speeding up troubleshooting, enhancing network visibility, reducing downtime, and improving customer satisfaction.
Sentiment score
6.7
New Relic enhances performance and quality by speeding issue resolution, reducing downtime, and improving service and operational efficiency.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System Engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Senior SRE Engineer at SentinelOne
 

Customer Service

Sentiment score
5.9
NETSCOUT nGeniusONE's customer service is competent but varies by tier; onsite support is valued despite high costs and limited resources.
Sentiment score
7.5
New Relic's support is praised for responsiveness and effectiveness, despite occasional delays, with commendable documentation and product reliability.
They need to work on their response time and overall competence.
Regional Director at iSecureMind
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
System Integrator at a construction company with 11-50 employees
I am actually happy with technical support from NETSCOUT.
General Manager at MOCOMSYS
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Issues that could be solved quickly sometimes take longer because they go around in circles.
Head of API at a marketing services firm with 11-50 employees
 

Scalability Issues

Sentiment score
8.0
NETSCOUT nGeniusONE is scalable, with strengths in virtual expansion but limited by hardware restrictions for some users.
Sentiment score
7.7
New Relic is praised for its scalability, integration, and ease of use, despite licensing cost considerations.
The solution is highly scalable and accommodates the growth needs effectively.
System Integrator at a construction company with 11-50 employees
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
General Manager at MOCOMSYS
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.1
NETSCOUT nGeniusONE is stable and robust, with rare upgrade issues and strong support, earning high user satisfaction.
Sentiment score
7.9
New Relic is highly stable with minor, swiftly resolved glitches, consistently praised for reliability and mature performance during high traffic.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
Regional Director at iSecureMind
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
System Integrator at a construction company with 11-50 employees
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
General Manager at MOCOMSYS
 

Room For Improvement

NETSCOUT nGeniusONE requires interface improvements, better integration, cost reduction, and enhanced features to increase appeal and competitiveness.
New Relic requires improvements in data privacy, integration, user interface, and advanced analytics for better user experience and functionality.
Customers want to have service assurance, including NPM and APM, from one vendor.
Regional Director at iSecureMind
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
System Integrator at a construction company with 11-50 employees
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
General Manager at MOCOMSYS
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System Engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

NETSCOUT nGeniusONE is costly but offers reliable value and flexibility, necessitating careful budgeting for its comprehensive functionality.
New Relic offers flexible but costly pricing; discounts and AWS Marketplace purchasing ease acquisition, with volume-based pricing considerations.
The cost depends on the size of the customer, as sizing controls the pricing.
Regional Director at iSecureMind
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
Newwork And Collaboration Supervisor at Nafeza
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Valuable Features

NETSCOUT nGeniusONE offers real-time traffic intelligence, simplified visibility, and efficient network performance analysis with user-friendly dashboards.
New Relic provides real-time monitoring, customizable dashboards, and integration capabilities, enhancing usability and efficiency in performance analysis.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Regional Director at iSecureMind
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
General Manager at MOCOMSYS
The real-time insights that NETSCOUT nGeniusONE provides are very helpful.
Newwork And Collaboration Supervisor at Nafeza
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Categories and Ranking

NETSCOUT nGeniusONE
Ranking in Network Monitoring Software
29th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
51
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
164
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT nGeniusONE is 1.2%, down from 1.6% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
New Relic1.5%
NETSCOUT nGeniusONE1.2%
Other97.3%
Network Monitoring Software
 

Featured Reviews

ES
General Manager at MOCOMSYS
Offers detailed network monitoring but requires improvement in deployment complexity and pricing
The price is really high, making it difficult for many financial companies to purchase immediately; it will take time for them to afford any budget for the purchase. The traffic data correlation feature's effectiveness with performance issues for clients remains uncertain as there are questions that need to be addressed through engineers regarding how many customers are actually using it. Regarding pricing and value for money, while the solution has the potential to save time and money for clients in the long term, monitoring solutions for performance management or network monitoring do not cause immediate damage to a company. It could lead to damage over time, but financial and management teams typically cannot see the immediate crisis. This is why many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
11%
Manufacturing Company
10%
Government
8%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise5
Large Enterprise37
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise65
 

Questions from the Community

Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What do you like most about NETSCOUT nGeniusONE?
Stability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
 

Also Known As

NETSCOUT nGenius, nGeniusONE
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Cerner Corporation
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT nGeniusONE vs. New Relic and other solutions. Updated: December 2025.
879,986 professionals have used our research since 2012.