Moveworks vs UKG comparison

Read 125 UKG reviews

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89% willing to recommend

Moveworks

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Moveworks and UKG based on real PeerSpot user reviews.

Find out in this report how the two AI-Agents for HR solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Moveworks vs. UKG Report (Updated: June 2026).

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Moveworks vs. UKG

June 2026

Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Moveworks

Ranking in AI-Agents for HR

2nd

Average Rating

8.2

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

AI-Powered Chatbots (3rd), Agentic Automation (7th)

UKG

Ranking in AI-Agents for HR

5th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

125

Ranking in other categories

Benefits Administration (3rd), Talent Management (6th), Employee Scheduling Software (1st), Cloud HCM (6th), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (6th)

Mindshare comparison

As of August 2026, in the AI-Agents for HR category, the mindshare of Moveworks is 24.8%, down from 50.0% compared to the previous year. The mindshare of UKG is 8.3%. It is calculated based on PeerSpot user engagement data.

AI-Agents for HR Mindshare Distribution
Product	Mindshare (%)
Moveworks	24.8%
UKG	8.3%
Other	66.9%

AI-Agents for HR

Featured Reviews

Moses Ayanrinde

Assistant Manager Of IT Department at a comms service provider with 51-200 employees

Automated email replies have saved hours daily but still need broader workflow integration

The features of Moveworks that I have not fully explored include some features I would actually like. Fully automating the passing of entries and automating entries generation would be valuable. For example, if I have a finance staff that is continuously passing an entry for me, I want a situation whereby it can pass that entry automatically and post it based on the synchronization and command which I have configured. I believe some other bot applications are doing something similar. If all these work tools can be put together to automate this kind of process, it will be very great. Major things I would want Moveworks to do more of - I do not know whether this functionality is already there - I want it to perform the work of bots so I can quickly automate some other applications to it, such as passing some entries. That is one request. Secondly, regarding the integrations of bots of Moveworks with other applications, I would appreciate if there were a step-by-step process for all standardized applications such as WhatsApp, Outlook, Microsoft Office, Microsoft Teams, and some TeamViewer and other applications that are work tools. The step-by-step synchronization and integrations of these things, if it can be posted on the website, would make it much easier for people who want to do the synchronization instead of doing a lot of research before it gets done.

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Harish_Mahanta

Works

Streamlined time tracking boosts operational efficiency across multiple regions

The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help."

"Moveworks has reduced many tasks from us, saving an average of one to two hours per day because emails that used to take ten to fifteen minutes to compose are now getting done within two minutes, sometimes even when I am not there."

"The solution saves us approximately three-quarters of a million dollars per year."

"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."

"UltiPro is far and away the leader in SaaS products, especially when a $1M solution is not appropriate."

"Saved thousand of trees and cut down the turnaround time to get things done."

"Customer Service: Top notch. Technical Support: Top notch."

"Customer service is great."

"The most valuable element is the benefits feature."

"Our account manager is fantastic which makes our experience great."

"Ultimate is a great product if we can get everything to work."

"The reliability and the expertise which they deliver are wonderful."

More UKG pros

Cons

"There is always room for improvement, though it depends on how complicated one wants to make it."

"It is still not perfect enough, but we are working on it to make sure it is very perfect."

"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."

"Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details."

"Customer service is sometimes frustrating."

"Pricing is high for a limited license."

"Customer Service: At times it takes days to get a return call. Technical Support: At times it take days to get a return call."

"The system is slow sometimes."

"The submit button sometimes does not work and the timesheet stays in the "In Progress" mode."

"Customer service is hit or miss. We keep being told that Ulti wants to provide top-notch customer service, but it's not being delivered when you have to wait days, weeks, or even months to get issues worked on or resolved."

"We did encounter scalability issues."

"The self service benefit enrollment tool could be more user friendly."

More UKG cons

Pricing and Cost Advice

Information not available

"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."

"If you're going for the full suite, it can be fairly pricey."

"The pricing depends on the number of licenses we buy."

"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."

"The platform is not affordable but also not the most expensive."

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909,725 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

12%

Comms Service Provider

Media Company

Construction Company

13%

Financial Services Firm

12%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	48
Midsize Enterprise	43
Large Enterprise	48

Questions from the Community

What needs improvement with Moveworks?

Improvements needed for Moveworks include addressing limitations in Paths, such as the inability to utilize more than twenty conversations and the ingestion of forms that have client scripts or dyn...

What is your primary use case for Moveworks?

Moveworks serves my organization primarily through its integration with Teams and other platforms like ServiceNow. A specific example of how I have used Moveworks with Teams and ServiceNow is that ...

What advice do you have for others considering Moveworks?

Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a pe...

What needs improvement with UKG?

UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.

What is your primary use case for UKG?

I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...

What advice do you have for others considering UKG?

Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...

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Product Reports

Download Moveworks product report

Agentic Automation

July 2026

Download UKG product report

July 2026

Also Known As

No data available

UKG Pro, UKG Dimensons, UKG Ready

Overview

Moveworks is a cutting-edge AI platform designed to automate support functions within businesses, enhancing productivity and streamlining operations by providing instant, accurate answers to employee queries.

Moveworks leverages advanced natural language understanding to resolve IT, HR, and Facilities requests within seconds. It reduces the burden on support teams by handling repetitive inquiries, which allows human agents to focus on more complex issues. Its AI-driven approach not only improves response times but also provides personalized solutions by learning from interactions over time, making it an adaptive and intelligent tool for enterprise environments.

What are the key features of Moveworks?

AI Language Understanding: Translates complex employee requests into actionable tasks.
Personalized Responses: Tailors solutions based on past interactions and company knowledge.
Seamless Integration: Works within existing platforms like Slack and Microsoft Teams.
Automated Support: Handles routine inquiries, freeing support staff for strategic tasks.

What benefits should you look for in Moveworks?

Increased Efficiency: Streamlines workload by addressing repetitive inquiries.
Cost Savings: Reduces the need for extensive support teams.
Improved Employee Satisfaction: Provides quick, accurate help to user requests.
Scalable Solutions: Adapts to company growth without additional overhead.

Moveworks has been successfully implemented in sectors like technology and finance, where speed and accuracy are paramount. It helps businesses maintain a competitive edge by providing faster support and ensuring employee requests are handled with precision and speed.

Moveworks

UKG offers a comprehensive suite for payroll processing, HR management, and business intelligence, integrating seamlessly with systems like PeopleSoft and Workday. Its cloud-based service enhances workforce management across industries with advanced customization and intuitive use.

UKG's extensive features include payroll processing, business intelligence reporting, and self-service options for employees and managers. The platform is designed for ease of integration, providing a user-friendly experience with extensive onboarding tools and robust data management. While UKG excels in configuration and reporting capabilities, it requires improvements in customer support and benefits administration flexibility. Implementation can be complex, and areas such as real-time support and automated processes need refinement.

What are UKG's most valued features?

Payroll Processing: Streamlined for accurate and efficient transactions.
Business Intelligence Reporting: Offers insightful data analytics to inform decision-making.
Employee and Manager Self-service: Empowers users with access to essential tools and information.
Benefits Administration: Manages employee benefits with ease.
Data Integration: Ensures seamless interaction with other systems, enhancing performance.

What benefits should users consider in reviews?

Improved Employee Satisfaction: Cloud-based updates foster an engaging environment.
Streamlined HR Activities: Integrates with existing systems to enhance operation efficiency.
Ease of Use: Users appreciate its intuitive design and customization options.

UKG is leveraged across multiple industries for its robust functionalities in payroll and HR management, supporting recruitment, onboarding, and workforce dynamics. The platform's integration with time management and learning modules supports comprehensive employee management and compliance across global deployments.

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon