Moveworks vs UKG comparison

Read 125 UKG reviews

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89% willing to recommend

Moveworks

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Moveworks and UKG based on real PeerSpot user reviews.

Find out in this report how the two AI-Agents for HR solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Moveworks vs. UKG Report (Updated: September 2026).

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Moveworks vs. UKG

September 2026

Helped 915,325 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Moveworks

Ranking in AI-Agents for HR

2nd

Average Rating

8.2

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

AI-Powered Chatbots (3rd), Agentic Automation (8th)

UKG

Ranking in AI-Agents for HR

5th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

125

Ranking in other categories

Benefits Administration (4th), Talent Management (6th), Employee Scheduling Software (1st), Cloud HCM (6th), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (6th)

Mindshare comparison

As of October 2026, in the AI-Agents for HR category, the mindshare of Moveworks is 22.8%, down from 50.0% compared to the previous year. The mindshare of UKG is 8.4%. It is calculated based on PeerSpot user engagement data.

AI-Agents for HR Mindshare Distribution
Product	Mindshare (%)
Moveworks	22.8%
UKG	8.4%
Other	68.8%

AI-Agents for HR

Featured Reviews

Moses Ayanrinde

Assistant Manager Of IT Department at a comms service provider with 51-200 employees

Automated email replies have saved hours daily but still need broader workflow integration

The features of Moveworks that I have not fully explored include some features I would actually like. Fully automating the passing of entries and automating entries generation would be valuable. For example, if I have a finance staff that is continuously passing an entry for me, I want a situation whereby it can pass that entry automatically and post it based on the synchronization and command which I have configured. I believe some other bot applications are doing something similar. If all these work tools can be put together to automate this kind of process, it will be very great. Major things I would want Moveworks to do more of - I do not know whether this functionality is already there - I want it to perform the work of bots so I can quickly automate some other applications to it, such as passing some entries. That is one request. Secondly, regarding the integrations of bots of Moveworks with other applications, I would appreciate if there were a step-by-step process for all standardized applications such as WhatsApp, Outlook, Microsoft Office, Microsoft Teams, and some TeamViewer and other applications that are work tools. The step-by-step synchronization and integrations of these things, if it can be posted on the website, would make it much easier for people who want to do the synchronization instead of doing a lot of research before it gets done.

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Harish_Mahanta

Works

Streamlined time tracking boosts operational efficiency across multiple regions

The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help."

"Moveworks has reduced many tasks from us, saving an average of one to two hours per day because emails that used to take ten to fifteen minutes to compose are now getting done within two minutes, sometimes even when I am not there."

"The solution saves us approximately three-quarters of a million dollars per year."

"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."

"Saved thousand of trees and cut down the turnaround time to get things done."

"The solution's UI is good. Also, it is very easy to use."

"Customer service is 10/10."

"The price for the product is high but it has a lot of functionality."

"Customer service is good."

"It definitely saves cost because there is no overhead of having the offshore maintenance team."

"We have leveraged the Business Intelligence module highly and find it the best reporting solution available."

"Provides timely reports though BI!"

More UKG pros

Cons

"It is still not perfect enough, but we are working on it to make sure it is very perfect."

"Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details."

"There is always room for improvement, though it depends on how complicated one wants to make it."

"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."

"Customer service is awful. Technical support is awful."

"The tax corrections are a bit burdensome; you have to void and reissue payments."

"I would like to see a faster time frame to resolve issues."

"We did encounter deployment issues. This was our first year using the printing services, and our W-2s were done incorrectly for three of our states."

"Having no person on site to help us through integration was a big negative."

"UKG could be a little more flexible in some areas."

"Pricing is high for a limited license."

"The system is slow sometimes."

More UKG cons

Pricing and Cost Advice

Information not available

"If you're going for the full suite, it can be fairly pricey."

"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."

"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

"The pricing depends on the number of licenses we buy."

"The platform is not affordable but also not the most expensive."

"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."

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915,325 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

15%

Financial Services Firm

12%

Comms Service Provider

Outsourcing Company

Construction Company

12%

Financial Services Firm

11%

Outsourcing Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	48
Midsize Enterprise	43
Large Enterprise	48

Questions from the Community

What needs improvement with Moveworks?

What is your primary use case for Moveworks?

I have been using Moveworks for over two months now, and it is not a registered version; it is just a test version that I am using. I am preparing to register officially for it now. Based on my usa...

What advice do you have for others considering Moveworks?

Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a pe...

What needs improvement with UKG?

UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.

What is your primary use case for UKG?

I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...

What advice do you have for others considering UKG?

Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...

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Product Reports

Download Moveworks product report

Agentic Automation

October 2026

Download UKG product report

September 2026

Also Known As

No data available

UKG Pro, UKG Dimensons, UKG Ready

Overview

Moveworks is a cutting-edge AI platform designed to automate support functions within businesses, enhancing productivity and streamlining operations by providing instant, accurate answers to employee queries.

Moveworks leverages advanced natural language understanding to resolve IT, HR, and Facilities requests within seconds. It reduces the burden on support teams by handling repetitive inquiries, which allows human agents to focus on more complex issues. Its AI-driven approach not only improves response times but also provides personalized solutions by learning from interactions over time, making it an adaptive and intelligent tool for enterprise environments.

What are the key features of Moveworks?

AI Language Understanding: Translates complex employee requests into actionable tasks.
Personalized Responses: Tailors solutions based on past interactions and company knowledge.
Seamless Integration: Works within existing platforms like Slack and Microsoft Teams.
Automated Support: Handles routine inquiries, freeing support staff for strategic tasks.

What benefits should you look for in Moveworks?

Increased Efficiency: Streamlines workload by addressing repetitive inquiries.
Cost Savings: Reduces the need for extensive support teams.
Improved Employee Satisfaction: Provides quick, accurate help to user requests.
Scalable Solutions: Adapts to company growth without additional overhead.

Moveworks has been successfully implemented in sectors like technology and finance, where speed and accuracy are paramount. It helps businesses maintain a competitive edge by providing faster support and ensuring employee requests are handled with precision and speed.

Moveworks

UKG offers a comprehensive suite for payroll processing, HR management, and business intelligence, integrating seamlessly with systems like PeopleSoft and Workday. Its cloud-based service enhances workforce management across industries with advanced customization and intuitive use.

UKG's extensive features include payroll processing, business intelligence reporting, and self-service options for employees and managers. The platform is designed for ease of integration, providing a user-friendly experience with extensive onboarding tools and robust data management. While UKG excels in configuration and reporting capabilities, it requires improvements in customer support and benefits administration flexibility. Implementation can be complex, and areas such as real-time support and automated processes need refinement.

What are UKG's most valued features?

Payroll Processing: Streamlined for accurate and efficient transactions.
Business Intelligence Reporting: Offers insightful data analytics to inform decision-making.
Employee and Manager Self-service: Empowers users with access to essential tools and information.
Benefits Administration: Manages employee benefits with ease.
Data Integration: Ensures seamless interaction with other systems, enhancing performance.

What benefits should users consider in reviews?

Improved Employee Satisfaction: Cloud-based updates foster an engaging environment.
Streamlined HR Activities: Integrates with existing systems to enhance operation efficiency.
Ease of Use: Users appreciate its intuitive design and customization options.

UKG is leveraged across multiple industries for its robust functionalities in payroll and HR management, supporting recruitment, onboarding, and workforce dynamics. The platform's integration with time management and learning modules supports comprehensive employee management and compliance across global deployments.

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon