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Moogsoft vs Splunk Observability Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Users report reduced incident resolution time, improved alert management, cost savings, faster troubleshooting, enhanced collaboration, and quicker root cause analyses.
Sentiment score
7.8
Splunk Observability Cloud enhances visibility and efficiency, resulting in faster resolutions, reduced costs, and improved KPI performance for users.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
 

Customer Service

Sentiment score
6.4
Moogsoft support is efficient for some, but others experience delays; improvements noted post-acquisition with still some room for better coverage.
Sentiment score
7.4
Splunk Observability Cloud support is responsive but needs faster response times and deeper expertise for improved service quality.
They often require multiple questions, with five or six emails to get a response.
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea.
They did respond to us, but they did not explicitly inform us about the feature's absence.
 

Scalability Issues

Sentiment score
7.5
Moogsoft offers scalable cloud-based solutions with efficient device handling and flexible pricing, despite requiring coding for integrations.
Sentiment score
7.8
Splunk Observability Cloud offers scalable and flexible solutions, though concerns about cost and complexity persist among users.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability a nine out of ten.
The issue is mainly about pricing because if they want to monitor more, it costs money.
 

Stability Issues

Sentiment score
7.4
Moogsoft is reliable, stable, handles high loads efficiently, and requires minimal maintenance, with resolved earlier stability issues.
Sentiment score
8.3
Splunk Observability Cloud is mostly stable and reliable, with users experiencing minimal issues and frequent alert notification management.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.
 

Room For Improvement

Moogsoft needs better integration, analytical capabilities, user support, and improved dashboard features for enhanced incident management and automation.
Users seek better integration, customization, scalability, and performance in Splunk Observability Cloud, alongside improved support and navigation features.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
 

Setup Cost

Moogsoft offers flexible pricing with SaaS and on-premise options, though costs may vary based on usage and model.
Splunk Observability Cloud's pricing is competitive and flexible, offering annual licenses with a 14-day free trial for evaluation.
Splunk is a bit expensive since it charges based on the indexing rate of data.
It appears to be expensive compared to competitors.
Splunk is a little expensive, however, it is in line with the current market pricing.
 

Valuable Features

Moogsoft integrates with 50+ IT tools, enhancing incident management with AI-driven features for improved diagnostics and system uptime.
Splunk Observability Cloud offers real-time monitoring, intuitive dashboards, and machine learning for comprehensive analytics and performance optimization.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
It offers unified visibility for logs, metrics, and traces.
 

Categories and Ranking

Moogsoft
Ranking in IT Infrastructure Monitoring
20th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
16
Ranking in other categories
IT Operations Analytics (6th), AIOps (7th)
Splunk Observability Cloud
Ranking in IT Infrastructure Monitoring
7th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (6th), Cloud Monitoring Software (8th), Container Management (7th), Digital Experience Monitoring (DEM) (2nd)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of Moogsoft is 1.0%, down from 1.4% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.4%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Siddharth_Jain - PeerSpot reviewer
Filters the noise and consolidating alerts into a single situation report
Moogsoft's integration options are somewhat limited. It primarily relies on webhooks and APIs for data input, meaning external systems must push data to Moogsoft; it cannot pull data independently. If I want to connect CloudWatch or Prometheus to Moogsoft, I have to write custom code on the Prometheus side to send data through Moogsoft’s APIs or webhooks. Other monitoring tools like Splunk and Dynatrace typically have agents that reside on the system, automatically collecting and sending data. This difference can create challenges for teams needing seamless integration. Although Moogsoft has developed some plugins, such as those for Grafana and Zabbix, that are ready to use, they don’t have comprehensive support for every tool. Splunk has developed an AI assistant that can answer your queries and everything else. Moogsoft lacks that. Dynatrace has this AI component that will identify things on its own. On the other end, Moogsoft, you must set up the workflow. You have to come and set up the cookbooks. ServiceNow also has good event correlation. Splunk is fantastic with the event correlation.
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Comms Service Provider
5%
Financial Services Firm
17%
Computer Software Company
15%
Government
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
We can improve Moogsoft by optimizing its noise feature, normalizing events, customizing deduplication rules, enhancing correlation accuracy, and improving incident response and automation. Introdu...
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
 

Also Known As

No data available
Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
 

Overview

 

Sample Customers

RetailNext
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about Moogsoft vs. Splunk Observability Cloud and other solutions. Updated: June 2025.
859,533 professionals have used our research since 2012.