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Microsoft Dynamics CRM vs NetSuite ERP vs Siebel CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

CRM Customer Engagement Centers Mindshare Distribution
ProductMindshare (%)
Microsoft Dynamics CRM13.0%
Salesforce Service Cloud10.6%
Zendesk8.2%
Other68.2%
CRM Customer Engagement Centers
Cloud ERP Mindshare Distribution
ProductMindshare (%)
NetSuite ERP17.6%
Oracle Fusion Cloud ERP18.8%
SAP S/4HANA Cloud10.5%
Other53.099999999999994%
Cloud ERP
CRM Mindshare Distribution
ProductMindshare (%)
Siebel CRM1.2%
Microsoft Dynamics CRM2.6%
Salesforce Sales Cloud2.1%
Other94.1%
CRM
 

Featured Reviews

NavinJacob - PeerSpot reviewer
Chief Digital Officer at Cipher7
Has enabled seamless integration across platforms while supporting advanced analytics for customer insights
Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.
SM
Sr Analyst at Freelance
Integration tools streamline financial operations and enhance data management
The most beneficial feature in Workato is its accessibility. The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge. In Workato, NetSuite ERP provides options for new employee records, invoice reports, and batch files processing. The batch processing capability allows handling up to 10,000 records simultaneously, which reduces tasks and processing time significantly. Regarding scalability, NetSuite ERP offers excellent options and reduces manual interventions through automation. In the past three months, I have observed improvements in their options and data storage capabilities, showing enhanced scalability compared to previous versions.
ShirazShah - PeerSpot reviewer
CRM Specialist at Allied Bank Limited
Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement
The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Dynamics CRM is a good software because it has a lot of features."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The solution is versatile and customizable."
"I would recommend this solution to others."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The support is brilliant. All OEMs are pretty helpful."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"The solution is stable."
"The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs."
"The most valuable feature in NetSuite ERP is the user interface."
"NetSuite is significantly more affordable than Oracle EBS and offers a wider range of features than other OEMs."
"The features that have been most effective in improving the financial management perspective include the budgeting, revenue recognition, and accounting perspectives."
"The user interface is very good."
"We were able to implement NetSuite and the apps and the integrations for under $500,000 for the entire new system, achieving a net savings of $500,000 a year with more modern technology that worked better for them and without needing a team of three tier-one experts on staff to manage the system."
"The most valuable feature is that it works according to how the Internet works."
"I really like the CRM module of NetSuite that gives a 360-degree customer view."
"It is a stable solution, but because it is an on-premises one, we have slow response rates at times."
"It is easier to communicate with local companies within a large organization using Siebel CRM."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM."
"Siebel CRM has a strong database model, workflow and integration tools."
"It's very stable."
"The capability of bringing data into a single system, along with integrations and offering a single platform to handle multiple customer-related tasks, has been the most productive aspect."
"EAI and workflows are the most valuable features."
 

Cons

"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"Many customers feel the overheads of cost and ROI are not present, prompting them to consider migrating out of Microsoft Dynamics CRM or minimizing their footprint to manage costs effectively, especially in sectors such as banking and airline."
"The solution could improve by having better integration documentation."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"Its performance also needs improvement, particularly because its screens hang while querying data."
"The price of Microsoft Dynamics CRM could improve."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"The user interface could be improved. The latest technology can be used to improve the list view of records and load pages faster on a browser."
"The areas that this product needs to improve on is the implementation and inventory processes."
"What needs to be improved is the development in the other areas and other businesses that can use NetSuite, but it's rapidly coming about."
"The pricing is high."
"The manufacturing aspect needs to improve."
"The CRM module just does the basics."
"If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers."
"It would be great if they offered localization for Central America."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"Server may response very slowly if effective load balancing is not done."
"It is difficult to set up."
"Very complex (User setup, Account imports, EIM on Opportunity, Marketing). In summary, we had to struggle a lot to get the software running with all relevant data."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"Siebel is pricey compared to other CRM tools. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it."
 

Pricing and Cost Advice

"Pricing for this software could be cheaper."
"The cost varies on multiple factors including customization and the number of users."
"There is a license required to use Microsoft Dynamics CRM."
"The price of the solution is good but could be cheaper."
"I rate the solution's pricing as a seven out of ten."
"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."
"I give the price of the solution an eight out of ten."
"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
"It is expensive."
"I would advise that you first meet with and scope out your project with a NetSuite VAR (Value Added Reseller)."
"NetSuite ERP has a cost per module you want to use, and then you have the license per user."
"It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
"When people buy ERP, it's a competitive situation and the pricing is paramount."
"The price of the solution is quite high."
"Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production."
"It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing."
"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
"Its licensing is yearly."
"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
"The product is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Computer Software Company
8%
No data available
Government
10%
Computer Software Company
9%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise22
Large Enterprise20
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise5
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise16
 

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?
When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slig...
What needs improvement with Microsoft Dynamics CRM?
Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix o...
What is your primary use case for Microsoft Dynamics CRM?
I have been working with Microsoft Dynamics CRM for five or six years for various customers. I work with CRM and some...
What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciati...
What is your experience regarding pricing and costs for NetSuite ERP?
The initial cost for NetSuite ERP depends on the business size. My IT managers say that some of their features are qu...
What needs improvement with NetSuite ERP?
Regarding room for improvement, I would single out the user interface. The company needs to spend fifty percent of re...
What do you like most about Siebel Sales?
Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flex...
What is your experience regarding pricing and costs for Siebel Sales?
I do not have any information on pricing, setup cost, or licensing.
What needs improvement with Siebel Sales?
The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integ...
 

Also Known As

Dynamics CRM, MS Dynamics CRM
No data available
Siebel Sales
 

Overview

 

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers. Updated: March 2026.
885,444 professionals have used our research since 2012.