We performed a comparison between Microsoft Dynamics CRM and NetSuite CRM+ based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a good solution for enterprise-level companies."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"It integrates well with other Microsoft products."
"The support is brilliant. All OEMs are pretty helpful."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"The Outlook calendar has been very helpful for us."
"The solution is scalable."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Better integration would be an improvement."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"The price of Microsoft Dynamics CRM could improve."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"The product needs to improve the warehouse management feature."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while NetSuite CRM+ is ranked 35th in CRM with 4 reviews. Microsoft Dynamics CRM is rated 7.6, while NetSuite CRM+ is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas NetSuite CRM+ is most compared with Siebel CRM and Oracle CX Sales. See our Microsoft Dynamics CRM vs. NetSuite CRM+ report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
