Microsoft Dynamics CRM vs NetSuite CRM+ comparison

Microsoft and NetSuite are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.2, while NetSuite is ranked #28 with an average rating of 8.0. Microsoft holds a 3.5% mindshare in CRM, compared to NetSuite’s 0.8% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Microsoft Dynamics CRM

Read 79 Microsoft Dynamics CRM reviews

5,902 Views
3,777 Comparison Views

93% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

657 Views
624 Comparison Views

66% willing to recommend

Microsoft Dynamics CRM

NetSuite CRM+

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Microsoft Dynamics CRM and NetSuite CRM+ are competing in the CRM solutions category. Microsoft Dynamics CRM seems to have the upper hand in pricing and support, while NetSuite CRM+ is advantageous due to its comprehensive features worth the higher investment.

Features: Microsoft Dynamics CRM is known for its seamless integration with Microsoft products, advanced analytics capabilities, and robust automation. NetSuite CRM+ presents a more extensive suite of features, offering innovative sales forecasting, incentive management, and enhanced sales functionalities.

Ease of Deployment and Customer Service: NetSuite CRM+ operates entirely in the cloud, simplifying deployment and maintenance, coupled with responsive and effective customer service. Microsoft Dynamics CRM offers multiple deployment options for flexibility, which can lead to longer implementation times, with a robust support system that contrasts with NetSuite's agility.

Pricing and ROI: Microsoft Dynamics CRM generally incurs lower initial setup costs and ensures good ROI through integration within the Microsoft ecosystem. NetSuite CRM+ requires a higher initial investment but provides substantial ROI via its feature-rich and cloud-based efficiency.

To learn more, read our detailed Microsoft Dynamics CRM vs. NetSuite CRM+ Report (Updated: November 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. NetSuite CRM+

November 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (1st)

NetSuite CRM+

Ranking in CRM

28th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (12th)

Mindshare comparison

As of November 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 3.5%, down from 13.3% compared to the previous year. The mindshare of NetSuite CRM+ is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Microsoft Dynamics CRM	3.5%
NetSuite CRM+	0.8%
Other	95.7%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."

"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."

"The initial setup is pretty straightforward."

"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."

"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."

"The product is user-friendly."

"The integration with the Microsoft suite, such as Office 365 and SharePoint, offers significant benefits for Microsoft Dynamics CRM, as ninety percent of organizations are already on the Microsoft suite, leading to quick integration and system setup."

"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."

More Microsoft Dynamics CRM pros

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

Cons

"They should work on improving the solution's scalability."

"The product is very old."

"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."

"The tool should be micro-services-based. If it's not already implemented, the architecture could be enhanced by transitioning to a microservices-based model. This would allow each module to be managed independently, reducing downtime and enabling teams to work autonomously on specific services."

"It could be less complicated for smaller organizations."

"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."

"Overall, the solution could be made to be more user friendly."

"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."

More Microsoft Dynamics CRM cons

"The product needs to improve the warehouse management feature."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

Pricing and Cost Advice

"Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market."

"Microsoft Dynamics CRM is very affordable if you use the yearly subscription."

"Microsoft Dynamics CRM's price is too high."

"It's kind of pricey. It's about $50 or $60 per user."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"Microsoft Dynamics CRM is an expensive solution."

"The solution is expensive."

"Dynamics CRM's pricing is fair."

More Microsoft Dynamics CRM pricing and cost advice

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Computer Software Company

10%

Government

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	19

No data available

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Microsoft Dynamics CRM needs to be improved in the visibility of add-on costs for end users, which can sometimes be tricky. On the reporting side, while there are various tools for reporting, they ...

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use Microsoft Dynamics CRM in my day-to-day customer management tasks. Our usual use cases for Microsoft Dynamics CRM include task management and sales.

See all answers

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 17% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 17% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 11% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 8% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 5% of the time

More Microsoft Dynamics CRM Competitors

Salesforce Sales Cloud vs NetSuite CRM+

Compared 53% of the time

Siebel CRM vs NetSuite CRM+

Compared 47% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

October 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

CRM

October 2025

Download NetSuite CRM+ product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Microsoft Dynamics CRM vs. NetSuite CRM+

November 2025

Free Report: Microsoft Dynamics CRM vs. NetSuite CRM+

Find out what your peers are saying about Microsoft Dynamics CRM vs. NetSuite CRM+ and other solutions. Updated: November 2025.

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