Microsoft Dynamics CRM vs NetSuite CRM+ comparison

Microsoft and NetSuite are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.3, while NetSuite is ranked #27 with an average rating of 8.0. Microsoft holds a 2.8% mindshare in CRM, compared to NetSuite’s 0.8% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Microsoft Dynamics CRM

Read 79 Microsoft Dynamics CRM reviews

5,868 Views
3,756 Comparison Views

93% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

784 Views
713 Comparison Views

66% willing to recommend

Microsoft Dynamics CRM

NetSuite CRM+

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Microsoft Dynamics CRM and NetSuite CRM+ are competing in the CRM solutions category. Microsoft Dynamics CRM seems to have the upper hand in pricing and support, while NetSuite CRM+ is advantageous due to its comprehensive features worth the higher investment.

Features: Microsoft Dynamics CRM is known for its seamless integration with Microsoft products, advanced analytics capabilities, and robust automation. NetSuite CRM+ presents a more extensive suite of features, offering innovative sales forecasting, incentive management, and enhanced sales functionalities.

Ease of Deployment and Customer Service: NetSuite CRM+ operates entirely in the cloud, simplifying deployment and maintenance, coupled with responsive and effective customer service. Microsoft Dynamics CRM offers multiple deployment options for flexibility, which can lead to longer implementation times, with a robust support system that contrasts with NetSuite's agility.

Pricing and ROI: Microsoft Dynamics CRM generally incurs lower initial setup costs and ensures good ROI through integration within the Microsoft ecosystem. NetSuite CRM+ requires a higher initial investment but provides substantial ROI via its feature-rich and cloud-based efficiency.

To learn more, read our detailed Microsoft Dynamics CRM vs. NetSuite CRM+ Report (Updated: December 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. NetSuite CRM+

December 2025

Download the complete report

Helped 879,371 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

NetSuite CRM+

Ranking in CRM

27th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (11th)

Mindshare comparison

As of December 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 2.8%, down from 13.1% compared to the previous year. The mindshare of NetSuite CRM+ is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Microsoft Dynamics CRM	2.8%
NetSuite CRM+	0.8%
Other	96.4%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

Read full review

Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."

"The solution's return on investment is worth it."

"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."

"Dynamics is easy to use. There are several fields I can filter."

"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."

"The flexible design is highly usable, and I have seen time-saving benefits from using this solution."

"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."

"The most valuable feature in Microsoft Dynamics CRM is funneling."

More Microsoft Dynamics CRM pros

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

Cons

"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."

"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."

"The overall price of Microsoft Dynamics CRM could improve."

"During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM."

"The solution should improve the user experience in the process of creating and activating offers."

"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."

"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."

"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."

More Microsoft Dynamics CRM cons

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"The product needs to improve the warehouse management feature."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

Pricing and Cost Advice

"Microsoft Dynamics CRM is an expensive solution."

"It's kind of pricey. It's about $50 or $60 per user."

"The solution is not expensive."

"My organization pays for the license, and I do not know how much it costs."

"We have to buy a separate license in order to implement the social listening feature."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"The cost could be cheaper. I would rate them 3 out of 5."

"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."

More Microsoft Dynamics CRM pricing and cost advice

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

879,371 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	19

No data available

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I have been working with Microsoft Dynamics CRM for five or six years for various customers. I work with CRM and some amount of Microsoft communication server to integrate it. I focus on the area o...

See all answers

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 18% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 15% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 9% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 7% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 5% of the time

More Microsoft Dynamics CRM Competitors

Salesforce Sales Cloud vs NetSuite CRM+

Compared 39% of the time

Siebel CRM vs NetSuite CRM+

Compared 35% of the time

Oracle CX Sales vs NetSuite CRM+

Compared 27% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

December 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

CRM

November 2025

Download NetSuite CRM+ product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Microsoft Dynamics CRM vs. NetSuite CRM+

December 2025

Free Report: Microsoft Dynamics CRM vs. NetSuite CRM+

Find out what your peers are saying about Microsoft Dynamics CRM vs. NetSuite CRM+ and other solutions. Updated: December 2025.

DOWNLOAD NOW

879,371 professionals have used our research since 2012.

See our Microsoft Dynamics CRM vs. NetSuite CRM+ report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.