We performed a comparison between Microsoft Dynamics 365 Customer Service and Oracle Fusion Service based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I liked the solution's web version and user interface."
"The data is always available to the users regardless of location because of the tool's cloud-based nature. The solution is highly stable. I rate it a perfect ten. The product is highly scalable Microsoft Dynamics 365 Customer Service stands out due to its rich features, ease of deployment, and straightforward licensing structure."
"The insights are quite helpful."
"Microsoft Dynamics 365 Customer Service has valuable customization features."
"There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier."
"It has easy-to-use customization features."
"Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions."
"Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service."
"Oracle Service Cloud could improve the integration for older platforms."
"The solution is easy to learn."
"Everything is managed by Oracle, so they have security in place."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"The service management features are valuable."
"The solution is completely cloud-based and very easy to access from anywhere."
"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."
"The solution could better integrate with other enterprise solutions."
"There are some occasional performance issues."
"They could add a new chart or dashboard for visualization in the product."
"The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard."
"The platform’s UI could be better."
"The product doesn’t meet standard functionality. There should be enough features included in it."
"The product could be serverless."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Lacks the ability to deploy custom code for customization."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The product's initial setup phase was very difficult."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
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Microsoft Dynamics 365 Customer Service is ranked 18th in CRM with 14 reviews while Oracle Fusion Service is ranked 8th in CRM with 30 reviews. Microsoft Dynamics 365 Customer Service is rated 8.0, while Oracle Fusion Service is rated 8.6. The top reviewer of Microsoft Dynamics 365 Customer Service writes "A stable solution that can be used for regular office communication, collaboration, and office documentation". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Microsoft Dynamics 365 Customer Service is most compared with Zendesk, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM. See our Microsoft Dynamics 365 Customer Service vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
