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Microsoft Copilot Studio vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Copilot Studio
Ranking in Business Orchestration and Automation Technologies
18th
Average Rating
7.8
Number of Reviews
5
Ranking in other categories
Chatbot Development Platforms (4th), AI-Agent Builders (4th)
ServiceNow Now Platform
Ranking in Business Orchestration and Automation Technologies
14th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
Rapid Application Development Software (14th), Low-Code Development Platforms (9th), No-Code Development Platforms (4th)
 

Featured Reviews

Shrikant Pillay. - PeerSpot reviewer
Architect at kyndryl
Has helped automate repetitive tasks and streamline content summarization across teams
For analytics, I prefer using the Power BI platform instead of Microsoft Copilot Studio. When it comes to analytics, though it gives the right insight, the visuals are not of great quality, or sometimes they don't appear at all. For instance, when creating charts of sales on a quarter-on-quarter basis or month-on-month basis in a bar graph or pie chart, Microsoft Copilot Studio doesn't perform adequately. Anything requiring image creation or graphs and plots is not optimal. The graphing features are missing in Microsoft Copilot Studio. Although image creation is available, it lags at times, similar to any other LLM module. When creating content based on graphs or CIO presentations, these features are not developed to a great extent.
Mayur Patil - PeerSpot reviewer
Assistant Manager at Wipro Limited
Has supported day-to-day operations through reporting, ticketing, and automation features
I am still using ServiceNow Now Platform. I have worked with Qualys in one of my customers, but not much. I wanted to know whether there is any module of Rubrik in ServiceNow Now Platform. I am an end user and do not work with the solution provided for ServiceNow Now Platform separately. I work with ServiceNow Now Platform. I have not worked with app development capabilities. Regarding the integration capability of ServiceNow Now Platform, I can say it is compatible with most of the technologies for my connectivity with other systems. I cannot comment on analytics insights, as I have not worked on it, so I cannot say it improved my service efficiency. I do not remember if I have worked with something different for the same purpose. My overall rating for this review is eight out of ten.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Government
10%
Manufacturing Company
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Large Enterprise6
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise34
 

Questions from the Community

What needs improvement with Microsoft Copilot Studio?
While Microsoft Copilot Studio can create documents and add information, it does not do so accurately, and this is an area that needs improvement. The complexity of the licensing is another concern...
What is your primary use case for Microsoft Copilot Studio?
Microsoft Copilot Studio is implemented for different scenarios, including straightforward and common scenarios. However, in cases where there is a need to work with RAG scenarios, high accuracy, a...
What advice do you have for others considering Microsoft Copilot Studio?
The predictive analytics features in Microsoft Copilot Studio are rated at the highest level because there is the ability to rely on its own functionality and many connectors. Before the introducti...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...
 

Overview

 

Sample Customers

Information Not Available
experian, beachbody, health partners
Find out what your peers are saying about Microsoft Copilot Studio vs. ServiceNow Now Platform and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.