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OpenText Real User Monitoring vs VMware Aria Operations for Applications comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
38th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
VMware Aria Operations for ...
Ranking in Application Performance Monitoring (APM) and Observability
17th
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
14
Ranking in other categories
IT Infrastructure Monitoring (17th), Container Monitoring (6th), Cloud Monitoring Software (14th)
 

Mindshare comparison

As of April 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.8%, up from 0.2% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
VMware Aria Operations for Applications1.3%
OpenText Real User Monitoring0.8%
Other97.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…
AS
Consultant at HCLTech
Automation and insightful diagnostics elevate operations while improvements are welcome
The new version 8.18 has brought significant improvements. The main purpose of using this tool is having a single console to manage all entities. The cloud integration capabilities, including private, public, and hybrid, are already well-implemented. The ability to manage multiple vCenters across different geographical locations is very effective. The new Skyline health feature and certificate and licensing management are particularly useful improvements. The dashboard's overview tab provides comprehensive information about current vCenter status, resizable amounts, reclamation opportunities, anomalies, diagnostics, licensing, and certificates. However, there is room for improvement in application analysis. The current functionality lacks detailed monitoring at the kernel level, focusing mainly on CPU, memory, and storage matrices. Enhanced application monitoring capabilities, including tracking downtime for specific types of applications such as transactional or e-commerce applications, would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture."
"It offers near-real-time analytics, which is helpful."
"The most valuable feature is application performance monitoring."
"Real User Monitor does its job, and that is why we have stayed with it for so many years."
"The reporting feature is good for us."
"The Micro Focus technical support is quite good."
"We found this to be a stable product."
"The most useful feature of this solution is tracking, where the application's traffic is monitored, analyzed, and presented as a live session of that particular user so that, for example, everything you do in a bank application transaction can be tracked by the application."
"No issues with stability."
"We haven't had any issues with stability."
"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."
"VMware Aria Operations for Applications offers significant features such as real-time statistics, the ability to identify possible issues within the VM environment, and helpful heat maps."
"I gladly recommend VMware Aria Operations for Applications because it is cost effective and has commendable AI response capabilities."
"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."
"Wavefront's monitoring tools and visibility into public cloud platforms are competing with the best out there."
"Using Wavefront, we have been able to reduce the complexity of our pipeline."
 

Cons

"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"The solution's technical support presents a lot of issues with too many delays."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people."
"So far, the solution's learning curve has been pretty high."
"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point."
"The initial setup should be easier and more seamless."
"However, it is still not a very mature product."
"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."
"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."
"The implementation is a long process that should be improved."
 

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."
"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."
"I would rate the pricing as three out of five."
"Different locations require different setups. In your terms, around 300 to around 400K USD."
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Top Industries

By visitors reading reviews
Construction Company
18%
Government
8%
Financial Services Firm
8%
Performing Arts
7%
Financial Services Firm
13%
Manufacturing Company
11%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?
The solution includes cost drivers that can be configured according to your environment. You can input server-wise, CPU-wise, storage, and memory costs per hour or day. Once cost drivers are provid...
What needs improvement with VMware Tanzu Observability by Wavefront?
The new version 8.18 has brought significant improvements. The main purpose of using this tool is having a single console to manage all entities. The cloud integration capabilities, including priva...
What is your primary use case for VMware Tanzu Observability by Wavefront?
I have been involved in several projects where I had to implement automation and monitoring alerting. I performed automation using VMware Aria Operations for Applications. There is an automation ta...
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability
 

Overview

 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware
Find out what your peers are saying about OpenText Real User Monitoring vs. VMware Aria Operations for Applications and other solutions. Updated: April 2026.
889,855 professionals have used our research since 2012.