ManageEngine Password Manager Pro and Ping Identity Platform compete in the password and identity management category. Ping Identity Platform appears superior due to its comprehensive features, though ManageEngine Password Manager Pro receives positive feedback on support and pricing.
Features: ManageEngine Password Manager Pro features a robust password vault, multi-factor authentication, and compliance reporting. Ping Identity Platform offers single sign-on, adaptive authentication, and extensive integration capabilities. Users favor Ping Identity Platform for its advanced feature set and flexibility.
Room for Improvement: ManageEngine Password Manager Pro needs a more intuitive setup process, enhanced scalability, and improved documentation. Ping Identity Platform could improve its documentation, customer support response times, and intuitive design. Both have areas where user experience can improve, with Ping Identity Platform having fewer reported issues.
Ease of Deployment and Customer Service: ManageEngine Password Manager Pro is noted for straightforward deployment and good customer service support. Ping Identity Platform, despite extensive documentation, has a steeper learning curve and slower support response times. Users find ManageEngine Password Manager Pro easier to deploy but rate Ping Identity higher for extensive deployment options.
Pricing and ROI: ManageEngine Password Manager Pro is seen as cost-effective with quick ROI. Ping Identity Platform is more expensive but worth the investment for its advanced capabilities. Users feel ManageEngine offers better immediate value, while Ping Identity Platform provides long-term advantages justifying its higher cost.
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
ManageEngine Password Manager Pro is cheaper than other products, such as BeyondTrust, and is more than 50% cheaper compared to the Boomer solution we used before.
The auditing feature is particularly valuable as it makes privileged account usage auditable.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises.
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