ManageEngine Password Manager Pro and Ping Identity Platform compete in the password and identity management category. Ping Identity Platform appears superior due to its comprehensive features, though ManageEngine Password Manager Pro receives positive feedback on support and pricing.
Features: ManageEngine Password Manager Pro features a robust password vault, multi-factor authentication, and compliance reporting. Ping Identity Platform offers single sign-on, adaptive authentication, and extensive integration capabilities. Users favor Ping Identity Platform for its advanced feature set and flexibility.
Room for Improvement: ManageEngine Password Manager Pro needs a more intuitive setup process, enhanced scalability, and improved documentation. Ping Identity Platform could improve its documentation, customer support response times, and intuitive design. Both have areas where user experience can improve, with Ping Identity Platform having fewer reported issues.
Ease of Deployment and Customer Service: ManageEngine Password Manager Pro is noted for straightforward deployment and good customer service support. Ping Identity Platform, despite extensive documentation, has a steeper learning curve and slower support response times. Users find ManageEngine Password Manager Pro easier to deploy but rate Ping Identity higher for extensive deployment options.
Pricing and ROI: ManageEngine Password Manager Pro is seen as cost-effective with quick ROI. Ping Identity Platform is more expensive but worth the investment for its advanced capabilities. Users feel ManageEngine offers better immediate value, while Ping Identity Platform provides long-term advantages justifying its higher cost.
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
The problem with the support team is that I do not like support; the day of the threat image, they never come on the call and unless it is a priority, they never come to call to defend it and to provide any kind of solutions.
I have contacted the support team of Ping Identity Platform for help before, and my experience with them varies depending on the situation at hand.
Ping Identity Platform demonstrates strong stability, as it is not prone to bugs.
Overall, I see PingFederate as a stable product.
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days.
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
In Ping Identity Platform, it requires checking Active Directory for user issues, which can pose challenges, especially since SSO teams often do not have complete access to user data.
The most significant area I would recommend is that things such as redirects still do not have majority of the application direct integration, such as Oracle ERP.
ManageEngine Password Manager Pro is cheaper than other products, such as BeyondTrust, and is more than 50% cheaper compared to the Boomer solution we used before.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
The auditing feature is particularly valuable as it makes privileged account usage auditable.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Ping Identity Platform can be accessed both on-premises and in the cloud, allowing for high flexibility in creating user flows and policies tailored to client requirements.
If I am comparing it with another competitor, such as Excel or Microsoft, it provides a similar kind of feature in terms of single sign-on.
| Product | Mindshare (%) |
|---|---|
| Ping Identity Platform | 4.6% |
| ManageEngine Password Manager Pro | 1.8% |
| Other | 93.6% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
ManageEngine Password Manager Pro is a robust platform designed to streamline password management with strong security measures, user-friendliness, and affordability, despite some limitations in interface complexity and pricing concerns.
ManageEngine Password Manager Pro acts as a comprehensive password vault aimed at streamlining administrative, privileged, and system account security needs. It facilitates seamless login, robust password compliance, and offers an intuitive interface, although some users find complexity. Capabilities like automatic password generation, resetting, and auditing privileged accounts are essential for maintaining security. Despite some concerns about GUI complexity and pricing, many opt for it due to the balance of features supporting efficient password and authorization management.
What are the key features of ManageEngine Password Manager Pro?In industries with significant IT infrastructure needs, such as finance or healthcare, ManageEngine Password Manager Pro is implemented to manage and secure access to service accounts and web accounts, facilitating collaborative access sharing, privileged account control, and service account management. Infrastructure teams leverage its auditing and session recording capabilities, though not all utilize session recordings, ensuring access credentials are managed efficiently.
Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.
This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.
What are the key features of Ping Identity Platform?In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.
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