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Make vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Automation enhances efficiency, cuts labor costs by 50%, boosts ROI, and saves time on reporting, content, and CRM tasks.
Sentiment score
8.6
OpenText Operations Orchestration saves costs and time, reducing workloads and increasing productivity with a 40% efficiency improvement.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
Network Engineer at AT&T
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
Founder at WebEase
With that extra time each month, I could focus more on sales and upscaling my business, so it is really worth it.
 

Customer Service

Sentiment score
5.5
Make's responsive customer support and abundant self-help resources efficiently resolve user issues, fostering an active, supportive community.
Sentiment score
6.1
OpenText Operations Orchestration's customer and technical support can be inconsistent, with users experiencing varying levels of service quality.
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
Chief Executive Officer at Ashtex Solutions
They were doing the best job for my use cases and my problems.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
When I had a problem during the pricing payment, the customer support handled it very well.
Freelancer at a consultancy with 11-50 employees
 

Scalability Issues

Sentiment score
5.5
Make is scalable and effective for complex workflows, but pricing and workflow setup can challenge some users.
Sentiment score
7.4
OpenText Operations Orchestration is praised for scalability, handling large architectures seamlessly, and supporting diverse, extensive server networks without downtime.
When you have an error, it is very hard to do error handling and debugging.
Automation Engineer at a tech services company with 501-1,000 employees
It can handle increasing workloads or more complex automations easily, but I need to set up each and every component carefully.
Developer at a educational organization with 51-200 employees
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
Founder at WebEase
 

Stability Issues

Sentiment score
7.3
Make is mostly stable and reliable for users, with occasional minor bugs and issues that don't hinder overall performance.
Sentiment score
7.0
OpenText Operations Orchestration's stability has improved, achieving over 90% success despite minor customization and event remediation challenges.
 

Room For Improvement

Users seek enhanced developer-friendliness, integrations, documentation, pricing, ease of use, security, stability, support tools, and customization.
OpenText Operations Orchestration needs better integration, scalability, a modern interface, cloud options, open-source support, and pre-built workflows.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
Chief Executive Officer at Ashtex Solutions
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
software engineer at a non-tech company with 1,001-5,000 employees
The lagging problem needs to be solved.
Gtm Operator, Lead Generator at 404Minds Technologies
 

Setup Cost

Make's pricing is affordable and flexible, with options like Docker solutions, making it cost-effective compared to competitors.
OpenText Operations Orchestration is seen as costly but offers significant value through cost and time-saving automation capabilities.
Licensing was affordable.
Network Engineer at AT&T
I found a solution that allows me to use Make almost for free, just using the Docker on-premises.
Automation Engineer at a tech services company with 501-1,000 employees
It's cost-effective and it's pocket-friendly.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
 

Valuable Features

Make's intuitive interface and integrations boost efficiency and productivity, saving time and reducing manual tasks with seamless automation.
OpenText Operations Orchestration streamlines automation with easy integration, centralized management, and flexible features, reducing deployment time significantly.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Network Engineer at AT&T
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
software engineer at a non-tech company with 1,001-5,000 employees
The task that I would complete in a span of one day is completed in a matter of minutes by using Make.
Executive at Core Jobs
 

Categories and Ranking

Make
Ranking in Process Automation
6th
Average Rating
8.0
Reviews Sentiment
5.5
Number of Reviews
18
Ranking in other categories
AI Software Development (4th)
OpenText Operations Orchest...
Ranking in Process Automation
20th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (16th)
 

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of Make is 1.6%, up from 0.9% compared to the previous year. The mindshare of OpenText Operations Orchestration is 1.4%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Make1.6%
OpenText Operations Orchestration1.4%
Other97.0%
Process Automation
 

Featured Reviews

Dinesh Lavu - PeerSpot reviewer
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
Automation workflows have saved time and have reduced manual work for my client projects
Most of what I learned about Make is mainly from the templates only. Anything that I tried to do, I try to see who has done it already and try to understand and rebuild it. When I'm trying to build some workflows, there's a chatbot component. When I ask for something, it helps me in that. Or if I get a bug that I'm finding difficult to debug or understand the use case or the log, it clearly explains it to me and sometimes it advises me to do certain things, so that it's easy for me to fix it. One area for improvement is an auto-building feature. Another is how n8n has a chatbot completion where you can bring some LLMs into the workflow and integrating Ollama and all of that is something I felt is really needed for Make also.
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Educational Organization
13%
Manufacturing Company
10%
Construction Company
10%
Construction Company
13%
Financial Services Firm
13%
Outsourcing Company
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

What is your experience regarding pricing and costs for Make?
Regarding my experience with pricing, setup costs, and licensing for Make, I would add that they need to provide a dark mode because the UI is in light mode. I remember that when I was working late...
What needs improvement with Make?
I think there are improvements needed for Make. They could add a guide roadmap for beginners to make it more accessible. While Make is easy to use, there is always room for improvement. There are m...
What is your primary use case for Make?
My main use case for Make involves automating social media content creation and personalized content creation for my social profile like Instagram.
What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

Integromat
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Buan Consulting, Armadia
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about Make vs. OpenText Operations Orchestration and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.