

OpenText Operations Orchestration and Make are automation solutions targeting different user needs. Make appears to have an edge due to its ease of use and integration flexibility, appealing to businesses seeking comprehensive integration tools.
Features: OpenText Operations Orchestration provides enterprise-grade automation with robust security and advanced workflow management. It offers complex operation support and detailed compliance frameworks. Make is known for its versatile integration capabilities and intuitive drag-and-drop interface, supporting a vast array of platforms with extensive customization options.
Room for Improvement: OpenText Operations Orchestration could enhance its user interface for intuitive operability and expand integration libraries beyond enterprise ecosystems. Simplifying its setup process would also benefit adoption. Make might improve by offering more enterprise-grade security features and robust reporting tools, along with expanded support for advanced automation scenarios.
Ease of Deployment and Customer Service: OpenText Operations Orchestration includes a structured deployment model catered to enterprises needing robust support; this might slow down the deployment timeline. In contrast, Make provides a flexible and fast deployment suitable for agile environments, supported by readily accessible customer service.
Pricing and ROI: OpenText Operations Orchestration has a higher initial cost, reflecting its enterprise-grade capabilities and potential for long-term ROI in complex environments. Make offers a more cost-effective setup capable of delivering quick ROI by simplifying and streamlining integration processes, making it financially attractive for businesses prioritizing efficiency.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
With that extra time each month, I could focus more on sales and upscaling my business, so it is really worth it.
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
They were doing the best job for my use cases and my problems.
When I had a problem during the pricing payment, the customer support handled it very well.
When you have an error, it is very hard to do error handling and debugging.
It can handle increasing workloads or more complex automations easily, but I need to set up each and every component carefully.
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
The lagging problem needs to be solved.
Licensing was affordable.
I found a solution that allows me to use Make almost for free, just using the Docker on-premises.
It's cost-effective and it's pocket-friendly.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
The task that I would complete in a span of one day is completed in a matter of minutes by using Make.
| Product | Mindshare (%) |
|---|---|
| Make | 1.6% |
| OpenText Operations Orchestration | 1.4% |
| Other | 97.0% |


| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 20 |
Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.
At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.
What features does Make offer?In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.
OpenText Operations Orchestration offers robust IT process management with extensive automation capabilities, centralized administration, and flexible configurations. It is ideal for managing server estates and integrating with platforms like ServiceNow.
OpenText Operations Orchestration streamlines IT operations through automation, reducing manual interventions and promoting efficiency. It offers a graphical interface for building workflows, flexible licensing, and comprehensive reporting. This platform supports integration across IT domains, promising seamless process management. The tool stands out in incident management, change management, and workflow automation, supporting infrastructure monitoring in virtual machines, operating systems, and databases. Users benefit from both agent-based and agentless configurations, with a scalable solution facilitating expansion from runbook automation to full IT process solutions.
What are the key features of OpenText Operations Orchestration?In the IT industry, OpenText Operations Orchestration is leveraged for automating workflows and managing changes and incidents. It plays a crucial role in infrastructure monitoring, including virtual machines, operating systems, applications, and databases. Users implement it for auto-healing tasks, expanding from initial runbook automation to comprehensive IT solutions.
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