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LiveAgent vs Stat for Oracle E-Business Suite comparison

QualityUnit and Quest Software are both solutions in the IT Service Management (ITSM) category. QualityUnit is ranked #45, while Quest Software is ranked #20 with an average rating of 8.5. QualityUnit holds a 0.6% mindshare in ISM, compared to Quest Software’s 0.3% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of Quest Software users who would recommend it.
LiveAgent
Read 2 LiveAgent reviews
  • 400 Views
  • 236 Comparison Views
100% willing to recommend
Stat for Oracle E-Business ...
Read 2 Stat for Oracle E-Business Suite reviews
  • 185 Views
  • 185 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 19, 2025

LiveAgent and Stat for Oracle E-Business Suite compete in customer management and enterprise solutions. LiveAgent often leads in customer interaction management due to better pricing and support flexibility, whereas Stat for Oracle E-Business Suite offers advanced features for a strong ROI.

Features: Key features of LiveAgent include helpdesk functionality, real-time chat, and call center capabilities, suitable for effective customer support. Stat for Oracle E-Business Suite focuses on enterprise management with change management, multiple platform compatibility, and comprehensive resource planning.

Ease of Deployment and Customer Service: LiveAgent provides cloud-based deployment for a quick setup and extensive customer service options. Stat for Oracle E-Business Suite involves more complex installation tailored to enterprise environments but offers enterprise-grade support.

Pricing and ROI: LiveAgent plans are cost-effective, providing a swift ROI. Stat for Oracle E-Business Suite warrants higher initial costs with robust functionalities, enhancing operational efficiency over the long term, aligning with varying business priorities.

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To learn more, read our detailed LiveAgent vs. Stat for Oracle E-Business Suite Report (Updated: September 2025).
Buyer's Guide
LiveAgent vs. Stat for Oracle E-Business Suite
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in IT Service Management (ITSM)
45th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (37th), Knowledge Management Software (26th)
Stat for Oracle E-Business ...
Ranking in IT Service Management (ITSM)
20th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 0.6%, up from 0.3% compared to the previous year. The mindshare of Stat for Oracle E-Business Suite is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Stat for Oracle E-Business Suite0.3%
LiveAgent0.6%
Other99.1%
IT Service Management (ITSM)
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
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Mohammed Ghonaim - PeerSpot reviewer
An user-friendly solution that enables business users to extract data in various formats
The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"The solution's technical support is very responsive."
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
 

Cons

"There are other products that are more popular."
"Connection to other softwares could be improved."
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
 

Pricing and Cost Advice

Information not available
"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
"The tool is cheap, but monthly subscriptions are a bit high."
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Questions from the Community

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What do you like most about Quest Stat for Oracle E-Business Suite?
The solution's technical support is very responsive.
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What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?
I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.
See all answers
What needs improvement with Quest Stat for Oracle E-Business Suite?
The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.
See all answers
 

Comparisons

JIRA Service Management vs LiveAgent Logo
JIRA Service Management vs LiveAgent
Compared 48% of the time
Zendesk vs LiveAgent Logo
Zendesk vs LiveAgent
Compared 30% of the time
Zoho Desk vs LiveAgent Logo
Zoho Desk vs LiveAgent
Compared 22% of the time
More LiveAgent Competitors
No data available
 

Product Reports

Buyer's Guide
Help Desk Software
September 2025
LiveAgent reportDownload LiveAgent product report
Buyer's Guide
IT Service Management (ITSM)
September 2025
Stat for Oracle E-Business Suite reportDownload Stat for Oracle E-Business Suite product report
 

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?
  • AI Chatbot: Automates interactions, improves response times, reduces workloads.
  • FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
  • AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.
What benefits should users consider?
  • Improved Efficiency: Streamlines operations, reduces agent workload.
  • Increased Satisfaction: Quick, personalized responses enhance customer experience.
  • Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

Stat for Oracle E-Business Suite offers comprehensive tools for effective management and optimization, enhancing ERP operations and ensuring streamlined processes for enterprises seeking robust solutions.

Stat for Oracle E-Business Suite provides a robust framework for managing change and configuration in ERP systems, designed to increase efficiency and reduce downtime. Its advanced features cater to businesses aiming for seamless integration and enhanced performance, facilitating smooth transitions and upgrades within ERP infrastructures.

What are the valuable features of Stat for Oracle E-Business Suite?
  • Change Management: Streamlines the tracking and implementation of changes to reduce errors.
  • Version Control: Manages multiple versions of configurations for better tracking.
  • Reporting: Offers detailed analytics for informed decision-making.
  • Audit Capabilities: Ensures compliance through comprehensive audit trails.
  • Deployment Automation: Accelerates the rollout of new configurations across the ERP landscape.
What benefits can users expect when using Stat for Oracle E-Business Suite?
  • Increased Efficiency: Minimizes manual intervention with automated processes.
  • Reduced Downtime: Offers reliable features that ensure continuity during upgrades.
  • Risk Mitigation: Provides strategies and features to minimize potential negative impacts.
  • Cost Savings: Automates tasks, reducing the need for extensive manual labor.

Stat for Oracle E-Business Suite is implemented in industries such as finance, manufacturing, and healthcare, supporting complex system configurations and change management needs. Its flexibility and extensive feature set enable organizations to optimize workflows and achieve operational excellence.

Quest Software
 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Information Not Available
Buyer's Guide
LiveAgent vs. Stat for Oracle E-Business Suite
September 2025
Free Report: LiveAgent vs. Stat for Oracle E-Business Suite
Find out what your peers are saying about LiveAgent vs. Stat for Oracle E-Business Suite and other solutions. Updated: September 2025.
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