LiveAgent vs Stat for Oracle E-Business Suite comparison

QualityUnit and Quest Software are both solutions in the IT Service Management (ITSM) category. QualityUnit is ranked #41, while Quest Software is ranked #16 with an average rating of 8.5. QualityUnit holds a 0.8% mindshare in ISM, compared to Quest Software’s 0.8% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of Quest Software users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

607 Views
322 Comparison Views

100% willing to recommend

Stat for Oracle E-Business ...

Read 2 Stat for Oracle E-Business Suite reviews

374 Views
370 Comparison Views

100% willing to recommend

LiveAgent

Stat for Oracle E-Business ...

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Executive SummaryUpdated on Nov 23, 2025

LiveAgent and Stat for Oracle E-Business Suite are competing products aimed at improving business efficiency. LiveAgent has an advantage in pricing and support, while Stat is preferred for its robust features, indicating LiveAgent is cost-effective, but Stat provides more comprehensive functionality.

Features: LiveAgent includes a multichannel ticketing system, automation rules, and integration capabilities, focusing on customer communication and support. Stat for Oracle E-Business Suite offers change management features, workflow tracking, and audit capabilities, emphasizing operational efficiency. These differences highlight LiveAgent's customer interaction focus versus Stat's operational management strength.

Ease of Deployment and Customer Service: LiveAgent's cloud-based model allows quick deployment and easy integration with customer support systems, alongside responsive customer assistance. Stat for Oracle E-Business Suite requires a more complex on-premises setup, reflecting enterprise-scale deployment, but may require extensive support from IT. LiveAgent offers a straightforward approach, while Stat offers depth for complex infrastructure.

Pricing and ROI: LiveAgent features a lower setup cost and offers quicker ROI due to its simplicity and focus on immediate customer service tools. Stat for Oracle E-Business Suite involves a significant initial investment but justifies the cost through enhanced features and capabilities, delivering long-term returns for those needing detailed change management and compliance tracking. LiveAgent provides a budget-friendly option, while Stat offers premium outcomes for an initial investment.

To learn more, read our detailed LiveAgent vs. Stat for Oracle E-Business Suite Report (Updated: December 2025).

Buyer's Guide

LiveAgent vs. Stat for Oracle E-Business Suite

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in IT Service Management (ITSM)

41st

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (40th), Knowledge Management Software (18th)

Stat for Oracle E-Business ...

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 0.8%, up from 0.3% compared to the previous year. The mindshare of Stat for Oracle E-Business Suite is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Stat for Oracle E-Business Suite	0.8%
LiveAgent	0.8%
Other	98.4%

IT Service Management (ITSM)

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Mohammed Ghonaim

Senior Oracle Application Consultants at Saudi Telecom Company

An user-friendly solution that enables business users to extract data in various formats

The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"The solution's technical support is very responsive."

"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."

Cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."

Pricing and Cost Advice

Information not available

"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."

"The tool is cheap, but monthly subscriptions are a bit high."

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Questions from the Community

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What do you like most about Quest Stat for Oracle E-Business Suite?

The solution's technical support is very responsive.

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What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?

I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.

See all answers

What needs improvement with Quest Stat for Oracle E-Business Suite?

The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.

See all answers

Comparisons

JIRA Service Management vs LiveAgent

Compared 34% of the time

Zendesk vs LiveAgent

Compared 21% of the time

Zoho Desk vs LiveAgent

Compared 13% of the time

Samanage vs LiveAgent

Compared 11% of the time

BMC Helix ITSM vs LiveAgent

Compared 11% of the time

More LiveAgent Competitors

No data available

Product Reports

Buyer's Guide

Help Desk Software

December 2025

Download LiveAgent product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Stat for Oracle E-Business Suite product report

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

Stat for Oracle E-Business Suite offers comprehensive tools for effective management and optimization, enhancing ERP operations and ensuring streamlined processes for enterprises seeking robust solutions.

Stat for Oracle E-Business Suite provides a robust framework for managing change and configuration in ERP systems, designed to increase efficiency and reduce downtime. Its advanced features cater to businesses aiming for seamless integration and enhanced performance, facilitating smooth transitions and upgrades within ERP infrastructures.

What are the valuable features of Stat for Oracle E-Business Suite?

Change Management: Streamlines the tracking and implementation of changes to reduce errors.
Version Control: Manages multiple versions of configurations for better tracking.
Reporting: Offers detailed analytics for informed decision-making.
Audit Capabilities: Ensures compliance through comprehensive audit trails.
Deployment Automation: Accelerates the rollout of new configurations across the ERP landscape.

What benefits can users expect when using Stat for Oracle E-Business Suite?

Increased Efficiency: Minimizes manual intervention with automated processes.
Reduced Downtime: Offers reliable features that ensure continuity during upgrades.
Risk Mitigation: Provides strategies and features to minimize potential negative impacts.
Cost Savings: Automates tasks, reducing the need for extensive manual labor.

Stat for Oracle E-Business Suite is implemented in industries such as finance, manufacturing, and healthcare, supporting complex system configurations and change management needs. Its flexibility and extensive feature set enable organizations to optimize workflows and achieve operational excellence.

Quest Software

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Information Not Available

Buyer's Guide

LiveAgent vs. Stat for Oracle E-Business Suite

December 2025

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