LeadSquared vs Pega Customer Service comparison

LeadSquared
Read 4 LeadSquared reviews
  • 709 Views
  • 455 Comparison Views
80% willing to recommend
Pega Customer Service
Read 4 Pega Customer Service reviews
  • 42 Views
  • 22 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between LeadSquared and Pega Customer Service based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed LeadSquared vs. Pega Customer Service Report (Updated: May 2024).
Buyer's Guide
LeadSquared vs. Pega Customer Service
May 2024
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Helped 787,779 peers since 2012
 

Categories and Ranking

LeadSquared
Ranking in CRM
28th
Average Rating
7.6
Number of Reviews
4
Ranking in other categories
Marketing Automation (8th)
Pega Customer Service
Ranking in CRM
35th
Average Rating
8.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Featured Reviews

SigfridCecillon - PeerSpot reviewer
Jan 10, 2023
Reliable and offers helpful technical support but is expensive
It's an ERP for us to manage the planning of our people and to organize all our sales, invoices, planning, holidays, and everything like that. However, it's not for big firms; it's confidential products for small companies The product helped us to follow our invoicing and helped us to follow…
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Balaji Choda - PeerSpot reviewer
May 13, 2024
Offers different categories, and each is specialized by market (corporate, consumer, etc.) and line of business (consumer, corporate, or small business)
I worked on customer service management. It's primarily used in the service area. The customers have a lot of service requests and projects, such as changing addresses, checking inbox or balance summaries, viewing transactions, changing phone or email details, enrolling accounts, and managing user…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of LeadSquared is the customization."
"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."
"The most valuable feature of LeadSquared is an easy-to-understand user interface."
"The initial setup is very easy."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The product is scalable. It works efficiently for changing existing features."
"The most valuable feature of the solution is case management and different configurations."
"Pega Customer Service is scalable."
 

Cons

"The notifications and workflow management can be improved in LeadSquared."
"The solution can get quite expensive, especially as you add more users."
"The solution's report section is not very capable and could be improved."
"The solution’s UI could be more user-friendly."
"The only concern I have seen about the product is its prices."
"Pega JVM function needs to be improved."
"The product's pricing needs improvement."
"The licensing cost could also be improved."
 

Pricing and Cost Advice

"LeadSquared is not as costly as other CRM solutions."
"We have an annual renewable license for LeadSquared."
"The license is paid yearly, and it is about 30 euros per month per user."
"I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."
"The solution provides licenses to users either based on the number of users or the number of cases that an end user creates."
"The tool's pricing is flexible, and I rate it four to five out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
10%
Media Company
10%
Real Estate/Law Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about LeadSquared?
The most valuable feature of LeadSquared is the customization.
See all answers
What is your experience regarding pricing and costs for LeadSquared?
Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.
See all answers
What needs improvement with LeadSquared?
The solution’s UI could be more user-friendly.
See all answers
What do you like most about Pega Customer Service?
The product is scalable. It works efficiently for changing existing features.
See all answers
What is your experience regarding pricing and costs for Pega Customer Service?
The pricing model of the solution can be divided into two parts since there are two types of licenses that users can purchase. The solution provides licenses to users either based on the number of ...
See all answers
What needs improvement with Pega Customer Service?
Pega can automate the creation of permissions. The licensing cost could also be improved. For future releases, Pega packages are coming along with AI technologies. The blueprint is already in place...
See all answers
 

Comparisons

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Salesforce Marketing Cloud vs LeadSquared Logo
Salesforce Marketing Cloud vs LeadSquared
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No data available
 

Product Reports

Buyer's Guide
CRM
June 2024
LeadSquared reportDownload LeadSquared product report
Buyer's Guide
CRM
June 2024
Pega Customer Service reportDownload Pega Customer Service product report
 

Learn More

LeadSquared
Pega
 

Overview

LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.

Minimize costs and get the most out of your channels with intelligent automation and case management. Automate more work so you can scale your contact center’s capacity without hiring more agents. Streamline processes, personalize offers, and accelerate resolutions to deliver better experiences for everyone.

 

Sample Customers

Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,
Information Not Available
Buyer's Guide
LeadSquared vs. Pega Customer Service
May 2024
Free Report: LeadSquared vs. Pega Customer Service
Find out what your peers are saying about LeadSquared vs. Pega Customer Service and other solutions. Updated: May 2024.
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