Pega Platform and KiSSFLOW are competing in the process management software category. Pega appears to have the upper hand in enterprise-level solutions due to its extensive integration capabilities and low-code environment.
Features: Pega Platform offers tools for BPM, case management, and cloud capabilities, making it suitable for enterprise-level solutions with comprehensive integration capabilities. Its low-code environment is also a significant advantage. KiSSFLOW, on the other hand, is user-friendly with a focus on no-code workflow creation and seamless integration with applications like Google Drive.
Room for Improvement: Pega users note difficulties with version updates, high costs, and complex interfaces. Implementation can be resource-intensive, potentially increasing costs and time. KiSSFLOW could improve customization options, integration capabilities, and solution stability. The learning curve with Pega demands more training, whereas KiSSFLOW could benefit from better process stability and integration flexibility.
Ease of Deployment and Customer Service: Pega offers flexibility in deployment environments, including on-premises, hybrid, and cloud, ideal for enterprise-grade audiences. Its support is generally responsive but variable. KiSSFLOW is primarily cloud-based, allowing straightforward deployment, though it might struggle with complex issues. Pega's deployment options are suited for large operations, and KiSSFLOW's simplicity supports easier implementations.
Pricing and ROI: Pega is more expensive but justifies the cost with features that provide significant ROI for large companies seeking comprehensive solutions. Costs vary based on users, environments, and cases. KiSSFLOW is more affordable with clear subscription plans, offering budget-friendly options for smaller businesses. Both platforms enhance ROI through automation and efficiency, with Pega as a higher-cost choice with broad capabilities, contrasting KiSSFLOW's accessible pricing and ease of use.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 5.2% |
| KiSSFLOW | 0.6% |
| Other | 94.2% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 15 |
| Large Enterprise | 68 |
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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