We performed a comparison between KiSSFLOW and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the performance."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"The user interface is very, very good."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"I like the forms which help us to get information."
"This is a customizable product."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"The product helps you to build faster."
"The most valuable aspect of the solution is the various workflows."
"Fast prototyping."
"The interface is quite simple and easy to use, even for beginners."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"There is a lag in the delay between API calls."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"Sometimes some notifications don't appear on the mobile app."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"The integration between forms should be made easier."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"KiSSFLOW needs to improve its integration."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"Business specific functionality is needed."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
KiSSFLOW is ranked 10th in Business Process Management (BPM) with 12 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. KiSSFLOW is rated 8.6, while Pega BPM is rated 8.2. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". KiSSFLOW is most compared with Microsoft Power Apps, Camunda, ServiceNow, Nintex Process Platform and Newgen OmniFlow, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our KiSSFLOW vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors, best Rapid Application Development Software vendors, and best Low-Code Development Platforms vendors.
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