Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).
Through utilizing automated remediation scripts and catching crucial issues proactively, we have cut our manual troubleshooting and incident response time in half.
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
It receives a perfect 10 for guaranteed, dedicated 24/7 technical support with strict SLA only when you purchase one of their premium commercial tiers.
I changed the config file by adjusting the connector size and cache size.
It is so straightforward that I have never had to use the support.
Zabbix has high scalability.
Zabbix is very scalable and lightweight.
Zabbix scales extremely well both vertically and horizontally.
Zabbix is very scalable and lightweight.
I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
Setting up the right templates, pre-shows, and scripts requires a lot of deep Linux and system knowledge compared to more plug-and-play tools.
I installed Zabbix for the 300 devices.
It's always expensive for the customer.
Zabbix is providing everything free of cost.
It is literally free.
All modules are working well, and for me, it's a complete product.
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
From a governance and security perspective, it delivers enterprise-grade security by supporting full data encryption and integration with external secret vaults to protect sensitive credentials.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
Zabbix is Linux-based open-source software, and the main use case is to reduce costs.
| Product | Mindshare (%) |
|---|---|
| Kaseya VSA | 9.7% |
| NinjaOne | 9.8% |
| Datto Remote Monitoring and Management | 7.3% |
| Other | 73.2% |
| Product | Mindshare (%) |
|---|---|
| Zabbix | 3.7% |
| SolarWinds NPM | 3.7% |
| NETSCOUT nGeniusONE | 2.9% |
| Other | 89.7% |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 24 |
| Large Enterprise | 35 |
Kaseya VSA offers comprehensive IT management, featuring remote and patch management alongside automation. Its efficient administration and security improvements make it a reliable choice for managed IT services.
Kaseya VSA is a robust platform used for remote management, patch and inventory management, monitoring, and automation, making it an ideal choice for managed service providers. Its integration with Kaseya BMS and flexible configuration enhance technical support tasks while robust security measures have been improved since past breaches. However, it requires improvements in security, patch management, mobile device management, and support for various platforms including Mac. Users face challenges with outdated interfaces and cumbersome reporting, needing better integration with technologies like Azure.
What are the most important features of Kaseya VSA?In industries like healthcare, finance, and retail, Kaseya VSA is implemented to manage complex IT environments, support network security compliance, and automate routine tasks. Managed service providers leverage its capabilities for client network support, ensuring secure, efficient IT operations.
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It offers a wide range of features including data collection, visualization, and reporting.
With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.
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