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Jive vs Salesforce Community Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jive
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
Enterprise Content Management (31st), Web Content Management (26th), Corporate Portals (Enterprise Information Portals) (7th), Enterprise Social Software (9th), Knowledge Management Software (14th), Enterprise Intranet (7th)
Salesforce Community Cloud
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Community Platforms (3rd), Digital Experience Platforms (DXP) (5th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Jive is designed for Enterprise Content Management and holds a mindshare of 0.8%, up 0.1% compared to last year.
Salesforce Community Cloud, on the other hand, focuses on Community Platforms, holds 19.3% mindshare, up 16.7% since last year.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Jive0.8%
SharePoint11.6%
OpenText Content Management8.0%
Other79.6%
Enterprise Content Management
Community Platforms Mindshare Distribution
ProductMindshare (%)
Salesforce Community Cloud19.3%
Sprinklr16.1%
Zendesk13.5%
Other51.099999999999994%
Community Platforms
 

Featured Reviews

GD
VP - International Business at Amtex S.A.
A flexible solution that improves our administrative efficiency
We use Jive-n for followups on details regarding purchase orders, shipping documents, and other information We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge. This solution provides great flexibility of permission…
Julio Divietro - PeerSpot reviewer
Customer success manger at Peletex
Helps us with sales management of customer life cycles with good business intelligence
Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud The stability and ease of use are valuable. Additionally, the granularity of the tool provides a great experience because of the several variables we can manage during the process.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Various business groups were able to collaborate effectively using this tool."
"We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge."
"We recently rebranded our organization and used this tool as our primary channel."
"Colleagues are more informed, it is easier to find content, and silo breaking has significantly improved our collaboration."
"Jive-n offers the best curated experience of the social-based content for enterprises."
"In comparison to other platforms, Jive-n provides the fastest way to integrate new affiliates into your organization."
"We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge."
"Jive came out on top for feature, price, and ability to meet regulatory needs."
"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate."
"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."
"All the business intelligence included in the tool gives more information about the cycle of the sales stage."
 

Cons

"Jive-n can improve their integration, plugins and democratize their configuration abilities."
"Stream activity could be better organized."
"A visual navigator would be very useful as many colleagues have an issue to find their way and connect the dots."
"We had major performance issues when our user base went up."
"The mobile app could be better."
"The search engine could be improved and also provide some kind of indexing."
"The search engine could be improved and also provide some kind of indexing."
"Standard Silver technical support is similar to standard support by all vendors, i.e., not quick enough."
"The user interface can be improved."
"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."
"The support for Salesforce CRM was not very prompt. It took us a lot of time to receive support."
 

Pricing and Cost Advice

Information not available
"Pricing for Salesforce CRM is extremely expensive."
report
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Comparison Review

it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Construction Company
22%
Financial Services Firm
17%
Manufacturing Company
8%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Large Enterprise5
No data available
 

Also Known As

Clearspace, Jive SBS, Jive Engage, Jive-x, Jive-n
No data available
 

Overview

 

Sample Customers

Eloqua, Hitachi Data Systems,T-Mobile, UBM, Thomson-Reuters, Groupon, Nike, Cisco, and others.
Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: March 2026.
885,837 professionals have used our research since 2012.