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Jive vs ProProfs Knowledge Base comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jive
Ranking in Knowledge Management Software
14th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
Enterprise Content Management (31st), Web Content Management (26th), Corporate Portals (Enterprise Information Portals) (7th), Enterprise Social Software (9th), Enterprise Intranet (7th)
ProProfs Knowledge Base
Ranking in Knowledge Management Software
15th
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Knowledge Management Software category, the mindshare of Jive is 2.7%, up from 2.0% compared to the previous year. The mindshare of ProProfs Knowledge Base is 2.1%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software Mindshare Distribution
ProductMindshare (%)
Jive2.7%
ProProfs Knowledge Base2.1%
Other95.2%
Knowledge Management Software
 

Featured Reviews

GD
VP - International Business at Amtex S.A.
A flexible solution that improves our administrative efficiency
We use Jive-n for followups on details regarding purchase orders, shipping documents, and other information We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge. This solution provides great flexibility of permission…
it_user569589 - PeerSpot reviewer
Senior Researcher at ProProfs at a tech vendor with 201-500 employees
It provides advanced authoring, enterprise security, and workflow approval.
Before implementing ProProfs knowledgebase, my support team were constantly under pressure to meet client expectations. They would have to review and resolve some of the common problems time and again, which hampered their productivity immensely. After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge."
"Jive-n offers the best curated experience of the social-based content for enterprises."
"In comparison to other platforms, Jive-n provides the fastest way to integrate new affiliates into your organization."
"The platform works well to collaborate with creating documents or media for a specific goal."
"Various business groups were able to collaborate effectively using this tool."
"Colleagues are more informed, it is easier to find content, and silo breaking has significantly improved our collaboration."
"We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge."
"We recently rebranded our organization and used this tool as our primary channel."
"After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed."
 

Cons

"The search engine could be improved and also provide some kind of indexing."
"The mobile app could be better."
"Jive-n can improve their integration, plugins and democratize their configuration abilities."
"Stream activity could be better organized."
"Create a better way of adding users in bulk by email address."
"The search engine could be improved and also provide some kind of indexing."
"We had major performance issues when our user base went up."
"Standard Silver technical support is similar to standard support by all vendors, i.e., not quick enough."
"It would be a good idea if an app version of this tool is available."
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Comparison Review

it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Construction Company
22%
Financial Services Firm
17%
Manufacturing Company
8%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Large Enterprise5
No data available
 

Also Known As

Clearspace, Jive SBS, Jive Engage, Jive-x, Jive-n
No data available
 

Overview

 

Sample Customers

Eloqua, Hitachi Data Systems,T-Mobile, UBM, Thomson-Reuters, Groupon, Nike, Cisco, and others.
Touro College, Nebraska Department of Human and Health Services
Find out what your peers are saying about Atlassian, Notion, Zendesk and others in Knowledge Management Software. Updated: March 2026.
885,789 professionals have used our research since 2012.