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ProProfs Knowledge Base Reviews

Vendor: ProProfs
4.5 out of 5
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What is ProProfs Knowledge Base?

ProProfs Knowledge Base software is a powerful tool for businesses to create an online FAQ and instantly share knowledge with employees and customers. The online FAQ can be used by businesses to create a repository of help-articles, explainer videos, PPT tutorials and files, which helps customers quickly find the right answers to their questions, and reduces tickets.

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ProProfs Knowledge Base is the #9 ranked solution in top Knowledge Management Software. PeerSpot users give ProProfs Knowledge Base an average rating of 9.0 out of 10. ProProfs Knowledge Base is most commonly compared to Document360: ProProfs Knowledge Base vs Document360.
Buyer's Guide
Knowledge Management Software
July 2025
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Helped 863,429 peers since 2012

ProProfs Knowledge Base mindshare

As of July 2025, the mindshare of ProProfs Knowledge Base in the Knowledge Management Software category stands at 1.5%, down from 2.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Learn more about ProProfs Knowledge Base

Similarly, companies can create a private online knowledgebase to share and maximize employee knowledge. The private knowledgebase can be embedded on the company’s website and used to share relevant company policies, HR procedures and know-hows with employees and stakeholders. ProProfs Knowledge Base is the perfect tool to gather business intelligence as well as provide a complete solution to pre and post training processes.

With ProProfs: “Never answer the same questions again!”

ProProfs Knowledge Base customers

Touro College, Nebraska Department of Human and Health Services

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ProProfs Knowledge Base reviews

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PeerSpot user
Senior Researcher at ProProfs at a tech vendor with 201-500 employees
Verified user of ProProfs Knowledge Base
Jan 29, 2017
Product version discussed: ProProfs knowledgebase Enterprise version
It provides advanced authoring, enterprise security, and workflow approval.

What is most valuable?

Some of the key features which made me choose this tool are: advanced authoring, enterprise security, premium support and workflow approvals.

How has it helped my organization?

Before implementing ProProfs knowledgebase, my support team were constantly under pressure to meet client expectations. They would have to review and resolve some of the common problems time and again, which hampered their productivity immensely.

After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (381 words)