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Ivanti Neurons for ITSM vs SymphonyAI IT Service Management comparison

Ivanti and SymphonyAI are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #7 with an average rating of 8.2, while SymphonyAI is ranked #22 with an average rating of 7.0. Ivanti holds a 2.3% mindshare in ISM, compared to SymphonyAI’s 1.6% mindshare. Additionally, 91% of Ivanti users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.
Ivanti Neurons for ITSM
Read 16 Ivanti Neurons for ITSM reviews
  • 1,139 Views
  • 911 Comparison Views
91% willing to recommend
SymphonyAI IT Service Manag...
Read 5 SymphonyAI IT Service Management reviews
  • 989 Views
  • 475 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SymphonyAI IT Service Management and Ivanti Neurons for ITSM are competing in the IT service management domain. Ivanti Neurons for ITSM seems to have the upper hand due to its comprehensive feature set and advanced customization capabilities.

Features: SymphonyAI IT Service Management offers robust automation capabilities, AI-driven insights, and operational efficiency enhancements. Ivanti Neurons for ITSM provides extensive customizability, advanced AI functionalities, and a personalized IT service management experience, along with the ability to totally customize the screen and workflows.

Room for Improvement: SymphonyAI IT Service Management could improve its customizability options, streamline its AI functionalities, and expand integration capacities. Ivanti Neurons for ITSM may enhance its pricing transparency, simplify some advanced features for better accessibility, and improve its initial setup process despite a comprehensive feature set.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management is known for straightforward deployment and responsive customer support, ensuring a smooth onboarding process. Ivanti Neurons for ITSM also provides efficient deployment and shines with proactive customer service and comprehensive learning resources.

Pricing and ROI: SymphonyAI IT Service Management presents a competitive pricing model focusing on maximizing ROI through efficient service delivery. Ivanti Neurons for ITSM has higher setup costs, reflecting its extensive features, but the substantial investment in automation and customization leads to significant long-term ROI.

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To learn more, read our detailed Ivanti Neurons for ITSM vs. SymphonyAI IT Service Management Report (Updated: August 2025).
Buyer's Guide
Ivanti Neurons for ITSM vs. SymphonyAI IT Service Management
August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Neurons for ITSM
Ranking in Help Desk Software
9th
Ranking in IT Service Management (ITSM)
7th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
No ranking in other categories
SymphonyAI IT Service Manag...
Ranking in Help Desk Software
22nd
Ranking in IT Service Management (ITSM)
22nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
IT Asset Management (16th)
 

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.3%, up from 1.8% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.6%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Anoir LOUHICHI - PeerSpot reviewer
Integration flexibility and informative dashboards enable effective workflow management
Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
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Abhishek Bhosle - PeerSpot reviewer
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is an excellent alternative to ServiceNow for smaller companies."
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
"The solution's installation depends on its customization. It is easy."
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."
"The solution's technical support is excellent. I rate the technical support a ten out of ten."
"Ivanti Neurons allows me to adjust our workflow according to our needs."
More Ivanti Neurons for ITSM pros
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
 

Cons

"Configuration requirements are extensive, even in basic Service Desk processes."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
"There could be an improvement in the ability to easily integrate other systems without extensive development."
"We'd like more integration with solutions like SolarWinds."
"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."
"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
"There could be an improvement in the ability to easily integrate other systems without extensive development."
More Ivanti Neurons for ITSM cons
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
 

Pricing and Cost Advice

"The price is on the higher side. The support is included in the standard licensing fees."
"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
"The product is affordable for small businesses."
"We have a regular license."
"SummitAI IT Management Suite's pricing is a bit expensive."
"The product's cost is average."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Educational Organization
9%
Government
9%
Manufacturing Company
16%
Computer Software Company
10%
Financial Services Firm
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
See all answers
What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
See all answers
What needs improvement with Ivanti Neurons for ITSM?
There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.
See all answers
What do you like most about SummitAI IT Management Suite?
It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
See all answers
What needs improvement with SummitAI IT Management Suite?
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...
See all answers
What is your primary use case for SummitAI IT Management Suite?
We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.
See all answers
 

Comparisons

ServiceNow vs Ivanti Neurons for ITSM Logo
ServiceNow vs Ivanti Neurons for ITSM
Compared 25% of the time
JIRA Service Management vs Ivanti Neurons for ITSM Logo
JIRA Service Management vs Ivanti Neurons for ITSM
Compared 8% of the time
BMC Helix ITSM vs Ivanti Neurons for ITSM Logo
BMC Helix ITSM vs Ivanti Neurons for ITSM
Compared 7% of the time
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM Logo
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM
Compared 7% of the time
Vision Helpdesk vs Ivanti Neurons for ITSM Logo
Vision Helpdesk vs Ivanti Neurons for ITSM
Compared 7% of the time
More Ivanti Neurons for ITSM Competitors
ServiceNow vs SymphonyAI IT Service Management Logo
ServiceNow vs SymphonyAI IT Service Management
Compared 58% of the time
Vision Helpdesk vs SymphonyAI IT Service Management Logo
Vision Helpdesk vs SymphonyAI IT Service Management
Compared 14% of the time
Scalable Software Asset Vision vs SymphonyAI IT Service Management Logo
Scalable Software Asset Vision vs SymphonyAI IT Service Management
Compared 11% of the time
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management Logo
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management
Compared 9% of the time
BMC Helix ITSM vs SymphonyAI IT Service Management Logo
BMC Helix ITSM vs SymphonyAI IT Service Management
Compared 7% of the time
More SymphonyAI IT Service Management Competitors
 

Product Reports

Buyer's Guide
Ivanti Neurons for ITSM
August 2025
Ivanti Neurons for ITSM reportDownload Ivanti Neurons for ITSM product report
Buyer's Guide
IT Service Management (ITSM)
August 2025
SymphonyAI IT Service Management reportDownload SymphonyAI IT Service Management product report
 

Also Known As

HEAT Service Management
Summus IT Management Suite
 

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI
 

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Buyer's Guide
Ivanti Neurons for ITSM vs. SymphonyAI IT Service Management
August 2025
Free Report: Ivanti Neurons for ITSM vs. SymphonyAI IT Service Management
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