Ivanti Neurons for ITSM vs SymphonyAI IT Service Management comparison

Ivanti and SymphonyAI are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #6 with an average rating of 8.3, while SymphonyAI is ranked #22 with an average rating of 7.0. Ivanti holds a 2.5% mindshare in ISM, compared to SymphonyAI’s 1.5% mindshare. Additionally, 91% of Ivanti users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

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366 Comparison Views

91% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

444 Views
229 Comparison Views

100% willing to recommend

Ivanti Neurons for ITSM

SymphonyAI IT Service Manag...

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Executive SummaryUpdated on Nov 3, 2024

SymphonyAI IT Service Management and Ivanti Neurons for ITSM are competing in the IT service management domain. Ivanti Neurons for ITSM seems to have the upper hand due to its comprehensive feature set and advanced customization capabilities.

Features: SymphonyAI IT Service Management offers robust automation capabilities, AI-driven insights, and operational efficiency enhancements. Ivanti Neurons for ITSM provides extensive customizability, advanced AI functionalities, and a personalized IT service management experience, along with the ability to totally customize the screen and workflows.

Room for Improvement: SymphonyAI IT Service Management could improve its customizability options, streamline its AI functionalities, and expand integration capacities. Ivanti Neurons for ITSM may enhance its pricing transparency, simplify some advanced features for better accessibility, and improve its initial setup process despite a comprehensive feature set.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management is known for straightforward deployment and responsive customer support, ensuring a smooth onboarding process. Ivanti Neurons for ITSM also provides efficient deployment and shines with proactive customer service and comprehensive learning resources.

Pricing and ROI: SymphonyAI IT Service Management presents a competitive pricing model focusing on maximizing ROI through efficient service delivery. Ivanti Neurons for ITSM has higher setup costs, reflecting its extensive features, but the substantial investment in automation and customization leads to significant long-term ROI.

To learn more, read our detailed Ivanti Neurons for ITSM vs. SymphonyAI IT Service Management Report (Updated: May 2025).

Buyer's Guide

Ivanti Neurons for ITSM vs. SymphonyAI IT Service Management

May 2025

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

6th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Asset Management (16th)

Mindshare comparison

As of July 2025, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.5%, up from 1.8% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.5%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Anoir LOUHICHI

Consultant ITSM at Easydesk

Integration flexibility and informative dashboards enable effective workflow management

Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"It is easy to set up."

"This is an excellent alternative to ServiceNow for smaller companies."

"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"Ivanti Neurons allows me to adjust our workflow according to our needs."

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

More Ivanti Neurons for ITSM pros

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

Cons

"Support needs improvement in terms of responsiveness and timeliness."

"They could provide product integration with popular platforms."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"There's a lack of integration with other products. This needs to be improved."

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"We'd like more integration with solutions like SolarWinds."

More Ivanti Neurons for ITSM cons

"There could be flexibility in terms of customization."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

"SummitAI IT Management Suite's project management and operational management features could be improved."

Pricing and Cost Advice

"The price is on the higher side. The support is included in the standard licensing fees."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The product is affordable for small businesses."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The product's cost is average."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

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860,168 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Government

10%

Educational Organization

Manufacturing Company

15%

Financial Services Firm

13%

Computer Software Company

12%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

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What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

See all answers

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

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Comparisons

ServiceNow vs Ivanti Neurons for ITSM

Compared 27% of the time

ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM

Compared 9% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 9% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 9% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 7% of the time

More Ivanti Neurons for ITSM Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 82% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 18% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

June 2025

Download Ivanti Neurons for ITSM product report

Buyer's Guide

IT Service Management (ITSM)

June 2025

Download SymphonyAI IT Service Management product report

Also Known As

HEAT Service Management

Summus IT Management Suite

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Ivanti Neurons for ITSM vs. SymphonyAI IT Service Management

May 2025

Free Report: Ivanti Neurons for ITSM vs. SymphonyAI IT Service Management

Find out what your peers are saying about Ivanti Neurons for ITSM vs. SymphonyAI IT Service Management and other solutions. Updated: May 2025.

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