Ivanti Neurons for ITSM vs OrbusInfinity comparison

Ivanti and Orbus Software are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #7 with an average rating of 8.2, while Orbus Software is ranked #35. Ivanti holds a 2.3% mindshare in ISM, compared to Orbus Software’s 0.6% mindshare. Additionally, 91% of Ivanti users are willing to recommend the solution, compared to 100% of Orbus Software users who would recommend it.

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

1,139 Views
911 Comparison Views

91% willing to recommend

OrbusInfinity

Read 2 OrbusInfinity reviews

1,229 Views
221 Comparison Views

100% willing to recommend

Ivanti Neurons for ITSM

OrbusInfinity

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and OrbusInfinity are solutions in the IT performance and management sector. Ivanti Neurons for ITSM has an advantage in pricing and support satisfaction, while OrbusInfinity offers robust features, appealing to those seeking enhanced functionality.

Features: Ivanti Neurons for ITSM integrates automation with incident management for efficient workflows. OrbusInfinity excels in enterprise architecture, focusing on strategic mapping and modeling.

Ease of Deployment and Customer Service: Ivanti Neurons for ITSM allows flexible deployment with strong support, easing integration. OrbusInfinity also provides flexible deployment but with a strategic, consultative approach to customer service.

Pricing and ROI: Ivanti Neurons for ITSM is cost-effective, promising swift ROI through efficient setup. OrbusInfinity has a higher upfront cost but offers long-term ROI through strategic enterprise architecture solutions.

To learn more, read our detailed Ivanti Neurons for ITSM vs. OrbusInfinity Report (Updated: July 2025).

Buyer's Guide

Ivanti Neurons for ITSM vs. OrbusInfinity

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (9th)

OrbusInfinity

Ranking in IT Service Management (ITSM)

35th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (16th)

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.3%, up from 1.8% compared to the previous year. The mindshare of OrbusInfinity is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Anoir LOUHICHI

Consultant ITSM at Easydesk

Integration flexibility and informative dashboards enable effective workflow management

Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

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Kenneth Igiri

Enterprise Architect at Ecobank Transnational Incorporated

Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform

The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us. We've had some issues with the integration between Visio and iServer because sometimes the add-in that allows you to do that integration takes a lot of memory and then your Visio crashes. However, I've not experienced this issue for some time, so it was probably fixed in the recent version. Also, if I copy a large amount of data and I want to copy from one Visio file to another, I have had a case where it suddenly just closes Visio without saving. So, that integration could be more smooth. There should be ease of integration with other systems in our environment such as SysAid. I understand that there is an integration to ServiceNow, but we use SysAid. We need to be able to say that when there's an incident that impacts or requires a change in a particular component, ServiceNow or SysAid should be able to communicate to Orbus that this component is about to change. Similarly, when it comes to discovery or when a new architecture change has happened in the enterprise, we should be able to detect the change in the baseline Enterprise Architecture. There should be such advanced automation. The visibility of our models is limited to those to whom we have assigned licenses. I would've loved it if everyone in the organization could at least see the diagrams. The licensing should be there for those who need to make updates or changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."

"The solution's installation depends on its customization. It is easy."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

"Ivanti Neurons allows me to adjust our workflow according to our needs."

"It is easy to set up."

"This is an excellent alternative to ServiceNow for smaller companies."

"The integrations are quite simple and clear."

More Ivanti Neurons for ITSM pros

"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."

"The most valuable features are mainly the reporting side of things and the dashboard."

Cons

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"The user interface must be made simpler and more effective."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"Support needs improvement in terms of responsiveness and timeliness."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

More Ivanti Neurons for ITSM cons

"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."

"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."

Pricing and Cost Advice

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The price is on the higher side. The support is included in the standard licensing fees."

"The product is affordable for small businesses."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The licensing is on a yearly basis. We currently work with a standard fee."

"It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I would rate it a nine out of ten in terms of pricing."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Educational Organization

Government

19%

Financial Services Firm

Insurance Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

See all answers

What do you like most about OrbusInfinity?

I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make ...

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What is your experience regarding pricing and costs for OrbusInfinity?

It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I wo...

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What needs improvement with OrbusInfinity?

See all answers

Comparisons

ServiceNow vs Ivanti Neurons for ITSM

Compared 25% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 8% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM

Compared 7% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 7% of the time

More Ivanti Neurons for ITSM Competitors

LeanIX vs OrbusInfinity

Compared 20% of the time

iServer vs OrbusInfinity

Compared 19% of the time

ServiceNow vs OrbusInfinity

Compared 18% of the time

Sparx Systems Enterprise Architect vs OrbusInfinity

Compared 7% of the time

MEGA HOPEX vs OrbusInfinity

Compared 7% of the time

More OrbusInfinity Competitors

Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

August 2025

Download Ivanti Neurons for ITSM product report

Buyer's Guide

Enterprise Architecture Management

August 2025

Download OrbusInfinity product report

Also Known As

HEAT Service Management

No data available

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

OrbusInfinity helps transformation teams cut through the complexity of technology-driven change. Our dashboards and collaboration platform help you track, create and capture value for a better future.
With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
Full transparency and control enable stronger regulatory compliance leading to less risk and more certainty in your outcomes.

Orbus Software

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Information Not Available

Buyer's Guide

Ivanti Neurons for ITSM vs. OrbusInfinity

July 2025

Free Report: Ivanti Neurons for ITSM vs. OrbusInfinity

Find out what your peers are saying about Ivanti Neurons for ITSM vs. OrbusInfinity and other solutions. Updated: July 2025.

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