Ivanti Automation vs Pega Platform comparison

Ivanti and Pega are both solutions in the Process Automation category. Ivanti is ranked #29 with an average rating of 8.0, while Pega is ranked #4 with an average rating of 8.2. Ivanti holds a 0.5% mindshare in PA, compared to Pega’s 6.3% mindshare. Additionally, 100% of Ivanti users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Ivanti Automation

Read 3 Ivanti Automation reviews

430 Views
305 Comparison Views

100% willing to recommend

Pega Platform

Read 83 Pega Platform reviews

9,078 Views
3,177 Comparison Views

91% willing to recommend

Ivanti Automation

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and Ivanti Automation compete in automation tools. Pega Platform seems to lead in low-code capabilities and scalability, while Ivanti Automation is known for robust automation and streamlined IT operations, delivering better functionality despite higher pricing.

Features: Pega Platform offers low-code development, advanced analytics, and extensive scalability, facilitating enterprise-level automation. Ivanti Automation is recognized for its robust task automation, integration with IT service management, and seamless scalability, offering critical automation functionality for complex IT operations.

Ease of Deployment and Customer Service: Pega Platform provides both cloud-based and on-premise deployment with comprehensive training and technical support. Ivanti Automation is noted for flexible deployment options and excellent customer support, with simpler deployment benefiting large IT infrastructure management.

Pricing and ROI: Pega Platform has a higher setup cost but offers strong ROI through extensive automation capabilities. Ivanti Automation requires a significant investment, justified by improved operational efficiency, providing a compelling ROI with a direct impact on IT efficiency.

To learn more, read our detailed Ivanti Automation vs. Pega Platform Report (Updated: September 2025).

Buyer's Guide

Ivanti Automation vs. Pega Platform

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Automation

Ranking in Process Automation

29th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (6th), Rapid Application Development Software (9th), Low-Code Development Platforms (6th)

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of Ivanti Automation is 0.5%, up from 0.4% compared to the previous year. The mindshare of Pega Platform is 6.3%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
Pega Platform	6.3%
Ivanti Automation	0.5%
Other	93.2%

Process Automation

Featured Reviews

Ahmed-Ragab

Senior DevOps & Release Management Engineer at EBC

Facilitates task management with effective approval processes and modern integration capabilities

It facilitates processes by sending notifications to relevant individuals who need to take action regarding requests. There is a very good approval hierarchy in place. Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests. It is also easy to integrate with many other tools, like Nintex and Azure DevOps, using APIs.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."

"Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests."

"There is a very good approval hierarchy in place."

"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."

"It is a stable solution...It is a scalable solution."

"The user interface and the ease of developing the workflow for an application are valuable features."

"While there may be stability issues, they are minimal."

"There are a lot of frameworks in the product. I use Pega PRPC the most."

"The product helps you to build faster."

"We find the product to be scalable."

"The interface is quite simple and easy to use, even for beginners."

"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."

More Pega Platform pros

Cons

"The user interface could be more futuristic and modernized in terms of styling and colors."

"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."

"The user interface could be more futuristic and modernized in terms of styling and colors."

"Pega BPM could be improved by including token-based authentication and extending its integration options."

"The usability of the solution for developers is sometimes difficult to work with because instead of fixing the existing bugs in the previous version, there is always a rush to push out a new version leaving the bugs in the old versions unresolved."

"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."

"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."

"There is a lack of support and community presence in the country, leading to challenges in finding developers."

"I've spent some hands-on time with the platform, and you can do those things, and it is all low code, but is it as easy as they make it sound? No. That's my two cents. For example, if I want to do something, there is no way to switch from low code. I just want to do a simple If-Then-Else rule, but I have to go through their low-code tool and do dragging and dropping. I'm a development person, and in my opinion, even some business users could do this easier. There is no way to go back and forth to an editor where I can just type in an If-Then-Else rule, which would be much faster than drawing in their low-code editor. They don't support that. They lead you too much."

"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."

"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."

More Pega Platform cons

Pricing and Cost Advice

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

"The pricing is pretty good, compared to other similar products."

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"I rate Pega BPM a seven out of ten."

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

"The price is a bit expensive."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

15%

Government

13%

Retailer

Financial Services Firm

26%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	15
Large Enterprise	68

Questions from the Community

What do you like most about Ivanti Automation?

The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software.

See all answers

What is your experience regarding pricing and costs for Ivanti Automation?

My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions. On a scale from one to ten, where one is cheap, and ten is expensive, I ra...

See all answers

What needs improvement with Ivanti Automation?

The user interface could be more futuristic and modernized in terms of styling and colors.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

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Compared 41% of the time

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Compared 19% of the time

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Compared 12% of the time

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Compared 8% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

GitHub CoPilot vs Pega Platform

Compared 4% of the time

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Product Reports

Buyer's Guide

Process Automation

October 2025

Download Ivanti Automation product report

Buyer's Guide

Pega Platform

September 2025

Download Pega Platform product report

Also Known As

Ivanti IT Automation, RES Suite

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Routine manual tasks consume IT and service desk resources and limit its ability to move ahead with higher-impact strategic projects. Ivanti Automation, powered by RES streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.

Ivanti

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Oxfordshire County Council, Selex Galileo, Elkerliek ziekenhuis, Woodforest National Bank, City of Deventer, Royal Grammar School, SAAone, Eat' N Park, Espria

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Ivanti Automation vs. Pega Platform

September 2025

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