ITRS Geneos vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ITRS Geneos and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ITRS Geneos vs. ServiceNow IT Operations Management Report (Updated: May 2023).
710,326 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts.""One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support.""The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable.""The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play.""The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity.""The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want.""I always appreciate Geneos's stability and ease of use.""The great advantage of this tool is real-time monitoring."

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"The scalability of ServiceNow is good.""The dashboard maintenance is very good, and the tool doesn't get stuck.""The solution is very capable and user friendly.""The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good.""It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs.""It helps streamline management and processes.""It is a stable solution. I have not experienced any system outages during my time using the solution.""It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."

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Cons
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot.""ITRS Geneos cloud monitoring is very weak and can use improvement.""ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos.""I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself.""Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities.""For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version.""There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature.""Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

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"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint.""The setup and deployment could be simplified, and the pricing could improve.""I advise others not to customize a lot while using the solution.""ServiceNow could be more prescriptive on how customers can leverage some of the benefits.""The out-of-the-box reporting feature is not as user friendly as other tools.""The service discovery tool should include HR automations that automatically remove an employee who is leaving.""The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster.""Lacks the ability to do its own monitoring."

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Pricing and Cost Advice
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • "The pricing seems reasonable. We're happy enough with it."
  • "The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
  • "The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
  • "Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
  • "ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
  • "The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
  • "Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
  • More ITRS Geneos Pricing and Cost Advice →

  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
  • "While not entirely sure, I believe the solution costs at least a million dollars annually."
  • "ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool… more »
    Top Answer:Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation.
    Top Answer:Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs. It's built like proprietary software. I can't… more »
    Top Answer:It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs.
    Top Answer:ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a… more »
    Top Answer:There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple… more »
    Ranking
    Views
    7,759
    Comparisons
    4,344
    Reviews
    9
    Average Words per Review
    1,606
    Rating
    8.2
    Views
    5,719
    Comparisons
    4,369
    Reviews
    22
    Average Words per Review
    480
    Rating
    8.2
    Comparisons
    Also Known As
    Geneos
    ServiceNow ITOM
    Learn More
    Overview

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Offer
    Learn more about ITRS Geneos
    Learn more about ServiceNow IT Operations Management
    Sample Customers
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    REVIEWERS
    Financial Services Firm95%
    Computer Software Company3%
    Marketing Services Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm70%
    Computer Software Company8%
    Comms Service Provider3%
    Non Profit2%
    REVIEWERS
    Computer Software Company30%
    Financial Services Firm20%
    Consumer Goods Company10%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company15%
    Energy/Utilities Company9%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business11%
    Midsize Enterprise22%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise5%
    Large Enterprise84%
    REVIEWERS
    Small Business27%
    Midsize Enterprise15%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise10%
    Large Enterprise75%
    Buyer's Guide
    ITRS Geneos vs. ServiceNow IT Operations Management
    May 2023
    Find out what your peers are saying about ITRS Geneos vs. ServiceNow IT Operations Management and other solutions. Updated: May 2023.
    710,326 professionals have used our research since 2012.

    ITRS Geneos is ranked 17th in IT Infrastructure Monitoring with 9 reviews while ServiceNow IT Operations Management is ranked 12th in IT Infrastructure Monitoring with 24 reviews. ITRS Geneos is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of ITRS Geneos writes "A stable solution, with real-time monitoring". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". ITRS Geneos is most compared with Dynatrace, Splunk Enterprise Security, AppDynamics, Grafana and AppDynamics Server Monitoring, whereas ServiceNow IT Operations Management is most compared with BMC TrueSight Operations Management, Moogsoft, Datadog, OpsRamp and Splunk ITSI (IT Service Intelligence). See our ITRS Geneos vs. ServiceNow IT Operations Management report.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.