We performed a comparison between ITRS Geneos and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"I always appreciate Geneos's stability and ease of use."
"The great advantage of this tool is real-time monitoring."
"The scalability of ServiceNow is good."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The solution is very capable and user friendly."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It helps streamline management and processes."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The setup and deployment could be simplified, and the pricing could improve."
"I advise others not to customize a lot while using the solution."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"Lacks the ability to do its own monitoring."
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ITRS Geneos is ranked 17th in IT Infrastructure Monitoring with 9 reviews while ServiceNow IT Operations Management is ranked 12th in IT Infrastructure Monitoring with 24 reviews. ITRS Geneos is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of ITRS Geneos writes "A stable solution, with real-time monitoring". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". ITRS Geneos is most compared with Dynatrace, Splunk Enterprise Security, AppDynamics, Grafana and AppDynamics Server Monitoring, whereas ServiceNow IT Operations Management is most compared with BMC TrueSight Operations Management, Moogsoft, Datadog, OpsRamp and Splunk ITSI (IT Service Intelligence). See our ITRS Geneos vs. ServiceNow IT Operations Management report.
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