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ITRS Geneos vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in IT Infrastructure Monitoring
42nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (35th), Network Monitoring Software (63rd)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.2%, up from 1.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"Tons of default modules which are available out of the box"
"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"ServiceNow IT Operations Management is a stable product."
"The way this solution has helped us is that it improved our communication."
"I like the tool's discovery feature."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It is flexible. You can tune it, more or less, as you want."
"I am impressed with the tool's ability to track information in an easy way."
"Our ROI since implementing ServiceNow ITOM has been significant."
 

Cons

"The main feature that needs work is the Dashboard designer."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"Mobile phone integration is probably not as rich as it could be."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."
"The security policies could be increased."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The initial setup phase was hard and could be made easier."
"Lacks the ability to do its own monitoring."
"There is room for improvement in the stability of ServiceNow."
"The tool can be improved by including more detailed information to assist new users."
 

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"The pricing seems reasonable. We're happy enough with it."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"I can say it's not that cheap because the licensing is a little bit costly"
"The price of ServiceNow IT Operations Management is expensive."
"It has different subscription models."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The solution offers yearly licenses and a subscription model for add-on features."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
75%
Computer Software Company
6%
University
5%
Construction Company
2%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
12%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

Geneos
ServiceNow ITOM
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about ITRS Geneos vs. ServiceNow IT Operations Management and other solutions. Updated: April 2025.
852,852 professionals have used our research since 2012.