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ITRS Geneos vs LiveNX comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
72nd
Ranking in IT Infrastructure Monitoring
51st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (47th)
LiveNX
Ranking in Network Monitoring Software
35th
Ranking in IT Infrastructure Monitoring
38th
Average Rating
7.2
Reviews Sentiment
5.8
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of LiveNX is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
LiveNX1.0%
ITRS Geneos0.6%
Other98.4%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
reviewer1247523 - PeerSpot reviewer
Head of Sales Services Department at a comms service provider with 51-200 employees
Collaboration and network optimization become more effective with detailed feedback
The customers use LiveAction LiveNX for network monitoring and management purposes LiveAction LiveNX provides valuable real-time and historical network traffic visualization capabilities that help monitor and analyze network performance. The solution could be enhanced by implementing custom…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customizable Dashboard to display real time business flow monitoring is extremely useful to operations as well as business users, not only to monitor health but also capacity and performance at a glance, catering well to capital markets trading environments from on-exchange order latency to client RFQ type multi-stage tracking, with Geneos providing tools to capture data in near real-time and highly customizable ingestion of metrics that allow users to create tailored scripts and tools for their monitoring needs."
"It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money."
"The good thing is you get something out of it day one, you don't need years of training, and then you can build on that."
"The tool is highly customizable and can be tailored to your requirements."
"Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution."
"It's a very good tool to use and everybody is very happy with it."
"The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining."
"The confidence of our users has greatly improved because of our ability to react much faster."
"If you're looking for a tool that will solve your problems in a short period of time more effectively, LiveNX is the right tool."
"The product has a very good graphical interface."
"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."
"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."
"We provide a tool for our customers to manage their reports. It's an extremely highly featured platform capable of producing a lot of data. We spent quite a long time working with customers and LiveAction to create template reports, and they're very good and configurable. You get a lot of data if you don't configure them."
"On a scale of 1-10, I rate LiveAction LiveNX a nine."
"There are many positive attributes, and it's the best of the best."
"The intention and the idea of the filter is great, but it is far, far away from good and perfect."
 

Cons

"There is a one-second ceiling on responses to rule breaches."
"The main feature that needs work is the Dashboard designer. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard."
"Some aspects of dashboarding are very proprietary and it makes it difficult, at times, to replicate your work easily."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"It needs to have better middleware integration for things such as application and Microsoft SQL servers."
"A bit complex"
"Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS."
"Maintenance is required for the system."
"The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers."
"The tool crashes sometimes when we try to pull reports simultaneously."
"The customer service and technical support of LiveAction LiveNX are rated at 4 out of 10."
"This is a horrible solution and I think everything needs to be improved."
"Improved documentation and more responsive customer support can help in addressing issues faster."
"Sometimes the solution does not register devices properly and that is a bug."
"The only downside to this software is the price."
 

Pricing and Cost Advice

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"Pricing and licensing is based on the requirements."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"I can say it's not that cheap because the licensing is a little bit costly"
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"We use the free version."
"The solution is fairly expensive compared to other products."
"It's very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
57%
Construction Company
7%
Computer Software Company
6%
Outsourcing Company
5%
Manufacturing Company
11%
Financial Services Firm
10%
Government
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
What needs improvement with LiveAction LiveNX?
The solution could be enhanced by implementing custom patterns for each customer.
What is your primary use case for LiveAction LiveNX?
The customers use LiveAction LiveNX for network monitoring and management purposes.
What advice do you have for others considering LiveAction LiveNX?
I work as an integrator with LiveAction LiveNX. Most customers prefer deploying it on premises rather than in the cloud. The advanced diagnostics capabilities, including flow-based surveillance and...
 

Comparisons

 

Also Known As

Geneos
LiveNX
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Tampa Electric, Digital First Media, Allscripts, Boxwood Technology
Find out what your peers are saying about ITRS Geneos vs. LiveNX and other solutions. Updated: June 2026.
902,456 professionals have used our research since 2012.