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IT Care Center vs Spiceworks comparison

IT Care Center and Spiceworks are both solutions in the Help Desk Software category. IT Care Center is ranked #43, while Spiceworks is ranked #17 with an average rating of 8.5. IT Care Center holds a 0.2% mindshare in HDS, compared to Spiceworks’s 1.9% mindshare. Additionally, 100% of IT Care Center users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.
IT Care Center
Read 7 IT Care Center reviews
  • 189 Views
  • 12 Comparison Views
100% willing to recommend
Spiceworks
Read 47 Spiceworks reviews
  • 914 Views
  • 123 Comparison Views
86% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and IT Care Center are competing in the IT service management category. Based on feature comparisons, Spiceworks holds an advantage in cost-effectiveness due to its free pricing model, which is appealing to small businesses, whereas IT Care Center offers more customization for larger enterprises.

Features: Spiceworks is ideal for SMBs with a free help desk, inventory management, and ticketing system supported by a strong IT professional community. IT Care Center allows workflow creation, integrates with platforms like Slack, and offers extensive customization, making it adaptable for departmental needs.

Room for Improvement: Spiceworks could enhance its monitoring tools and ticketing features to better support larger enterprises and improve scalability and interface. IT Care Center would benefit from upgrading its user interface design, expanding mobile and SSO integrations, and enhancing administrative features for improved usability.

Ease of Deployment and Customer Service: Spiceworks primarily offers on-premises deployment but also supports public cloud options. Its community-based support is active, though direct support is limited. IT Care Center supports both on-premises and cloud deployments, with a reputation for strong customer service providing reliable support and immediate assistance.

Pricing and ROI: Spiceworks' free pricing model is highly cost-effective, offering a substantial ROI for SMBs seeking low-cost IT solutions. IT Care Center uses a flexible pricing structure, charging per end unit with multiple functionalities in a single license, making it attractive for enterprises seeking robust solutions with predictable costs.

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To learn more, read our detailed IT Care Center vs. Spiceworks Report (Updated: June 2025).
Buyer's Guide
IT Care Center vs. Spiceworks
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IT Care Center
Ranking in Help Desk Software
43rd
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
IT Service Management (ITSM) (44th)
Spiceworks
Ranking in Help Desk Software
17th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
IT Asset Management (12th), IT Infrastructure Monitoring (45th)
 

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of IT Care Center is 0.2%, up from 0.0% compared to the previous year. The mindshare of Spiceworks is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

reviewer1566192 - PeerSpot reviewer
Saves time by resolving incidents and requests using self-service automation
* Using 70% of the tool from the perspective of service delivery and incident requests. * Using analytics. That gives us a very good picture of the report: the time, delay, and SLA. * Using the asset management tool inside the system. * Managing the OCR change requests all in this one tool. The solution gives internal users answers and solutions for their daily work around the IT workspace, even if it is their computer, laptops, screens, systems, etc. We have found this tool very easy to use and intuitive for us. It is very easy for me, and I am not a programmer or someone who can write code, but it is very easy for me to make most of the changes that I need in the system without approaching the vendor. The flexibility and customization are very good. It is very easy to change. A lot of the changes that we want to do, we can do ourselves. IT Care Center enables us to configure simple forms and flows. It makes our daily customer-facing work very efficient and easy. For example, if we want to add some new flows or change something, we have the ability to do it by ourselves in our own time and manner. This makes it very efficient.
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Rohit Samel - PeerSpot reviewer
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For a user to open a new ticket, it is very simple. That is an important thing. The system is available for users on the main desktop on their computer, so it is very easy to report tickets. It is very clear. Also, we manage the tickets with rules, according to subject and groups, so they are going to the right person in IT."
"All of my staff is quite familiar with the usage and we customize based on our daily needs and based on different profiles. As a manager, I require diagnostics on a weekly or monthly basis. diagnostics. There needs to be some reporting for management and for my customers' management as well. So we created our own template. All of our different staff were required to do their own tagging or own tracking of cases. We create our own templates. I create my own template for my own weekly and monthly reporting to management. It's quite flexible in the sense that we're able to add our own customized views. We are able to easily export all this information into a proper reporting structure."
"It also enables us to configure simple forms and flows. The fact that the system is very flexible for adding fields and other forms assists our customer service, as well as myself as the CIO, to easily view my SLAs and KPIs."
"It provides the ability to view all information relevant to a task. When you open a task, you can see all sub-tasks and the relevant information underneath it. You don't have to search for all the tasks and cases that are relevant to the same issue. The sub-task listing is the most valuable feature of this solution for us. We are also able to create workflows for things such as new hires and purchase requests. We are using it for onboarding new hires in multiple departments, and we are able to create workflows with IT Care Center. We have subsidiaries, and for every subsidiary, we have different rules. It allows us to put the name of the new hire and the computer and software needs for that subsidiary. Around 30% or 40% of our processes are self-service now. We have additional work to do, but we're getting there. I like the flexibility that IT Care Center provides for creating the forms. I can put the fields, values, dropdowns, etc. It makes things much easier, which is another advantage of this solution. When a user opens a ticket, there are certain values that he or she must enter in order for us to solve the ticket faster. For example, a user must enter his or her email. So, I can create a form with all the things that he or she must do, such as provide an email, phone number, etc. These are required fields. A user can't create a ticket without providing that information. So, it saves time and makes the work efficient."
"It runs smoothly and all of the components are very easy to work with."
"We have a lot of automation running from our HR system to IT Care Center. When a ticket has been raised to us, we can notify hiring managers on the status of every employee. We also get notifications in Slack for every ticket opened."
"IT Care Center enables us to configure simple forms and flows. It makes our daily customer-facing work very efficient and easy. For example, if we want to add some new flows or change something, we have the ability to do it by ourselves in our own time and manner. This makes it very efficient."
"The most valuable features are the inventory and personalization."
"The solution is easy to use and easy to manage."
"The software is cloud-based, so I do not need to store any data locally."
"The software is cloud-based, so I do not need to store any data locally."
"Spiceworks is generic and free."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The solution is very stable. It's reliable and efficient."
"It's easy to understand."
More Spiceworks pros
 

Cons

"There is no such thing as a perfect solution and in the past, I have contacted support to implement new features."
"I would like the solution to have a native application for mobile phones. While I have IT Care Center in my mobile, it is not a pure application, like Outlook or Teams."
"The UI screens could be a little bit more modern."
"IT Care Center has some room for improvement in regard to mobile. It doesn't have an application, there is only an adaptable web page, and that is less convenient."
"There is no global support. With our previous system, we had 24/7 global support. We need much faster support. When I have an issue and raise a ticket, someone should call me back. They can also think about having object-oriented APEX so that the agents can easily create dashboards instead of having to learn the complete APEX language. This is something very important for us. We are using Oracle APEX for creating certain dashboards with KPIs. This is the visual platform that we use to see all the data, and it is very important for us because we get all the BI and data. Currently, we have a vendor who helps us with that because we don't know how to use it ourselves. We want to use it to make more dashboards with more KPIs for every department, but we cannot because we don't have the knowledge. We are very dependent on the vendor and the time he has for us."
"They should have full integration with SSO services, like Okta, creating a full service solution."
"Our business is quite interesting because we actually look at our staff based on their productivity. So if a case is created where we want to track the productivity of the user, sometimes we look at how many actual hours they clocked in to solve the case. We realized that it would take quite a lot of hours, which was unusually high. We want to look at how we can measure that against a baseline. For example, every user should resolve the issue within three hours. We want a certain baseline where they have to resolve the issue within certain times and if they don't, I would get alerted."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"The GUI must be improved."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"The SNMP sniffer requires a lot of work to get right."
"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
More Spiceworks cons
 

Pricing and Cost Advice

"We reduced our costs compared to our previous solution, which was really expensive. We managed to reduce costs by half by switching to IT Care Center, not including any professional services."
"The licensing model is very flexible."
"Buy it as one package, not as modules. That is from my knowledge and experience. Most of the time, it has better pricing. They have flexibility by price size in the negotiation."
"Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements."
"This product is very cheap when compared to other platforms."
"With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
"It's free."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"The tool is cheap."
"The product is free! Get it now."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
Read full review
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
University
12%
Financial Services Firm
10%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
See all answers
What is your experience regarding pricing and costs for Spiceworks?
The tool is cheap.
See all answers
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
See all answers
 

Comparisons

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ManageEngine ServiceDesk Plus vs Spiceworks Logo
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Compared 8% of the time
Freshdesk vs Spiceworks Logo
Freshdesk vs Spiceworks
Compared 8% of the time
More Spiceworks Competitors
 

Product Reports

Buyer's Guide
IT Care Center
June 2025
IT Care Center reportDownload IT Care Center product report
Buyer's Guide
Spiceworks
May 2025
Spiceworks reportDownload Spiceworks product report
 

Also Known As

IT Care Center Asset Management, IT Care Center Analytics, IT Care Center Application Delivery, IT Care Center Service Catalog
No data available
 

Overview

IT Care Center is an affordable end-to-end platform, designed to manage IT operations from ticketing to application development and lifecycle management. The system includes a built-in rapid application development platform that helps organizations meet their specific requirements faster while continuously improving the user experience and a recognised decrease in support costs and incidents ongoing.

The solution can operate as both a cloud and an on-premise service, and it includes a simple user interface, customizable dashboards, internal and external user support, automation, customizable chatbot, SLA management & monitoring tool plus ITIL best practice workflows.

IT Care Center
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks
 

Sample Customers

Information Not Available
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Buyer's Guide
IT Care Center vs. Spiceworks
June 2025
Free Report: IT Care Center vs. Spiceworks
Find out what your peers are saying about IT Care Center vs. Spiceworks and other solutions. Updated: June 2025.
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