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Clarity SM vs Infraon Desk comparison

Broadcom and EverestIMS are both solutions in the Help Desk Software category. Broadcom is ranked #24, while EverestIMS is ranked #38. Broadcom holds a 1.2% mindshare in HDS, compared to EverestIMS’s 0.4% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.
Clarity SM
Read 107 Clarity SM reviews
  • 813 Views
  • 577 Comparison Views
85% willing to recommend
Infraon Desk
Read 2 Infraon Desk reviews
  • 255 Views
  • 176 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Infraon Desk are competing in the IT service management category. Clarity SM has an edge in customer service and pricing, while Infraon Desk's superior features make it appealing despite higher costs.

Features: Clarity SM offers robust incident management, strong automation tools, and efficient service operation enhancements. Infraon Desk provides advanced analytics, customizable dashboards, and extensive reporting capabilities, making it suitable for businesses looking for comprehensive management solutions.

Ease of Deployment and Customer Service: Clarity SM is known for its straightforward deployment process coupled with excellent customer support. Infraon Desk requires more initial configuration, offering extensive resources for a tailored setup. Despite its complexity, Infraon Desk's support is notably responsive.

Pricing and ROI: Clarity SM has a low setup cost and delivers good ROI with its basic features. Infraon Desk requires a higher upfront investment but provides high-value returns through extensive capabilities, attracting businesses willing to invest for long-term benefits.

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To learn more, read our detailed Clarity SM vs. Infraon Desk Report (Updated: August 2025).
Buyer's Guide
Clarity SM vs. Infraon Desk
August 2025
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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Clarity SM
Ranking in Help Desk Software
24th
Ranking in IT Service Management (ITSM)
26th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
107
Ranking in other categories
No ranking in other categories
Infraon Desk
Ranking in Help Desk Software
38th
Ranking in IT Service Management (ITSM)
41st
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.2%, up from 0.9% compared to the previous year. The mindshare of Infraon Desk is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Türker Kara - PeerSpot reviewer
Quite good back-end architecture for end users but the API is very, very bad
Our company uses the solution for system, program, service request, change, and knowledge-based management.  We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations.  We have about…
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reviewer1621719 - PeerSpot reviewer
Customizable, easy to manage using a single dashboard, but the features in my version are quite basic
Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me. The customization took longer than I expected to complete, although it may be the team that I was interacting with. They might not have had enough manpower in place. If enough resources are available then the customization is easy. All of the information that I need for monitoring the entire platform is available on a single dashboard. This is very helpful with respect to managing. The multi-channel ticketing options that this solution provides are very important to us because it's all about how we engage with our customers and what options we offer for them to communicate with us. Nowadays, there are many collaborative platforms and many methods for ticket logging. Every system of this type should be flexible enough to provide a mobile app, at least for Android and iOS, and not be confined to using Windows alone. Similarly, self-service portals as well as integration with Slack, as this product has, are important options that many people use.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can search open and closed cases to find what we have done in other incidents."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"The in-service catalog is quite useful."
"You can customize it and make it work to the client's needs."
"Self-service interface means people can check their own tickets."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"Scalability is very good. We have scaled to more users and more functionality."
More Clarity SM pros
"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
 

Cons

"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"The UI needs to be upgraded."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."
More Clarity SM cons
"Better connectivity and integration with more collaborative platforms would be helpful."
"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."
 

Pricing and Cost Advice

"The pricing is based on a subscription model."
"It is a bit expensive, but you definitely get what you pay for. It is worth it!"
"Pricing is simple, as it’s per concurrent analysts."
"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
"I think pricing of this model is suitable for growing corporations."
"The solution is quite reasonable compared to other solutions in the market."
"I don't see anyone other than large companies being able to afford this system."
"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
"The price of this solution is reasonable and it was well within my budget."
"The pricing model is very competitive."
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Top Industries

By visitors reading reviews
Performing Arts
12%
Manufacturing Company
10%
Financial Services Firm
9%
Computer Software Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

ServiceNow vs Clarity SM Logo
ServiceNow vs Clarity SM
Compared 53% of the time
JIRA Service Management vs Clarity SM Logo
JIRA Service Management vs Clarity SM
Compared 47% of the time
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Motadata ServiceOps vs Infraon Desk Logo
Motadata ServiceOps vs Infraon Desk
Compared 100% of the time
More Infraon Desk Competitors
 

Product Reports

Buyer's Guide
Clarity SM
August 2025
Clarity SM reportDownload Clarity SM product report
Buyer's Guide
Help Desk Software
August 2025
Infraon Desk reportDownload Infraon Desk product report
 

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
Everest Service Manager
 

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

EverestIMS
 

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
Buyer's Guide
Clarity SM vs. Infraon Desk
August 2025
Free Report: Clarity SM vs. Infraon Desk
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