Clarity SM vs Infraon Desk comparison

Broadcom and EverestIMS are both solutions in the Help Desk Software category. Broadcom is ranked #27, while EverestIMS is ranked #36. Broadcom holds a 1.3% mindshare in HDS, compared to EverestIMS’s 0.9% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

1,408 Views
1,056 Comparison Views

85% willing to recommend

Infraon Desk

Read 2 Infraon Desk reviews

485 Views
330 Comparison Views

100% willing to recommend

Clarity SM

Infraon Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Infraon Desk are competing in the IT service management category. Clarity SM has an edge in customer service and pricing, while Infraon Desk's superior features make it appealing despite higher costs.

Features: Clarity SM offers robust incident management, strong automation tools, and efficient service operation enhancements. Infraon Desk provides advanced analytics, customizable dashboards, and extensive reporting capabilities, making it suitable for businesses looking for comprehensive management solutions.

Ease of Deployment and Customer Service: Clarity SM is known for its straightforward deployment process coupled with excellent customer support. Infraon Desk requires more initial configuration, offering extensive resources for a tailored setup. Despite its complexity, Infraon Desk's support is notably responsive.

Pricing and ROI: Clarity SM has a low setup cost and delivers good ROI with its basic features. Infraon Desk requires a higher upfront investment but provides high-value returns through extensive capabilities, attracting businesses willing to invest for long-term benefits.

To learn more, read our detailed Clarity SM vs. Infraon Desk Report (Updated: December 2025).

Buyer's Guide

Clarity SM vs. Infraon Desk

December 2025

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Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

27th

Ranking in IT Service Management (ITSM)

26th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

Infraon Desk

Ranking in Help Desk Software

36th

Ranking in IT Service Management (ITSM)

33rd

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.3%, up from 1.0% compared to the previous year. The mindshare of Infraon Desk is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Clarity SM	1.3%
Infraon Desk	0.9%
Other	97.8%

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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reviewer1621719

IT Service Delivery at a tech services company with 1,001-5,000 employees

Customizable, easy to manage using a single dashboard, but the features in my version are quite basic

Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me. The customization took longer than I expected to complete, although it may be the team that I was interacting with. They might not have had enough manpower in place. If enough resources are available then the customization is easy. All of the information that I need for monitoring the entire platform is available on a single dashboard. This is very helpful with respect to managing. The multi-channel ticketing options that this solution provides are very important to us because it's all about how we engage with our customers and what options we offer for them to communicate with us. Nowadays, there are many collaborative platforms and many methods for ticket logging. Every system of this type should be flexible enough to provide a mobile app, at least for Android and iOS, and not be confined to using Windows alone. Similarly, self-service portals as well as integration with Slack, as this product has, are important options that many people use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has allowed us to be more efficient in our problem and change management processes and procedures."

"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."

"You can customize it and make it work to the client's needs."

"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."

"Right now, we are starting to be dependent on the CMDB a lot."

"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."

"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."

"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."

More Clarity SM pros

"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."

"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."

Cons

"The UI needs to be upgraded."

"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."

"The interface for the users is a bit old-fashioned and not user-friendly."

"The SDM administration and customisation needS deep information about architecture and vendor support continuously."

"The cost of this solution is too high, which is why we're leaving."

"One area that this product can improve is in the mobile user aspect."

"Compared to some of the other products, I think we are bit behind."

"They should enhance the service desk manager's service point function to be more customizable."

More Clarity SM cons

"Better connectivity and integration with more collaborative platforms would be helpful."

"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."

Pricing and Cost Advice

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The pricing is based on a subscription model."

"I don't see anyone other than large companies being able to afford this system."

"The solution is quite reasonable compared to other solutions in the market."

"Pricing is simple, as it’s per concurrent analysts."

"I think pricing of this model is suitable for growing corporations."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The price of this solution is reasonable and it was well within my budget."

"The pricing model is very competitive."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Performing Arts

10%

Media Company

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Comparisons

JIRA Service Management vs Clarity SM

Compared 29% of the time

ServiceNow vs Clarity SM

Compared 16% of the time

Vision Helpdesk vs Clarity SM

Compared 12% of the time

SymphonyAI IT Service Management vs Clarity SM

Compared 9% of the time

BMC Helix ITSM vs Clarity SM

Compared 8% of the time

More Clarity SM Competitors

Motadata ServiceOps vs Infraon Desk

Compared 50% of the time

SCSM vs Infraon Desk

Compared 15% of the time

ServiceNow vs Infraon Desk

Compared 14% of the time

SymphonyAI IT Service Management vs Infraon Desk

Compared 13% of the time

Freshservice vs Infraon Desk

Compared 9% of the time

More Infraon Desk Competitors

Product Reports

Buyer's Guide

Clarity SM

December 2025

Download Clarity SM product report

Buyer's Guide

Help Desk Software

December 2025

Download Infraon Desk product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Everest Service Manager

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

EverestIMS

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco

Buyer's Guide

Clarity SM vs. Infraon Desk

December 2025

Free Report: Clarity SM vs. Infraon Desk

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