We performed a comparison between Infraon Desk and Motadata ServiceOps based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
"The documentation for beginners is easily available online and very useful."
"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."
"Better connectivity and integration with more collaborative platforms would be helpful."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
Infraon Desk is ranked 37th in IT Service Management (ITSM) while Motadata ServiceOps is ranked 36th in IT Service Management (ITSM). Infraon Desk is rated 7.6, while Motadata ServiceOps is rated 6.0. The top reviewer of Infraon Desk writes "Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result". On the other hand, the top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". Infraon Desk is most compared with , whereas Motadata ServiceOps is most compared with ServiceNow.
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