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Infinite Blue vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infinite Blue
Ranking in Rapid Application Development Software
46th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Low-Code Development Platforms (36th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
232
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of May 2026, in the Rapid Application Development Software category, the mindshare of Infinite Blue is 0.7%, up from 0.2% compared to the previous year. The mindshare of ServiceNow is 5.0%, down from 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow5.0%
Infinite Blue0.7%
Other94.3%
Rapid Application Development Software
 

Featured Reviews

Logisthead67 - PeerSpot reviewer
Head of Logistics and Operations at a manufacturing company with 51-200 employees
A simple solution with an easy setup and good stability
The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelilng The solution is expensive. They should try to improve their pricing strategy. The user interface should add some more functionality in the next…
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelling."
"The solution is simple; it's very easy to deploy, and there's no risk with sorting that out, and it's very fast to develop the screens and the modeling."
"ServiceNow has enabled us to rapidly deploy Application Managed Services for new clients, with the ability to configure, extend, and tailor our ITSM Platform to meet individual client needs."
"It gives us the power to customize any aspect of the solution."
"ServiceNow is one of the best tools in the industry for production support people, for incident and production ticket management."
"I have found the workflows and integration the most valuable in this solution."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"ServiceNow is a very good platform, but do not build up things too fast."
"You can have it installed and up and running within hours if you know what you're doing."
 

Cons

"The solution is expensive. They should try to improve their pricing strategy."
"The solution is expensive. They should try to improve their pricing strategy."
"It's like, "That's not an answer." It's like, "What should we do? We need guidance." Well, "No. you can do anything with it." Okay. That doesn't quite help me as a user, and future administrator, or as an executive."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"In an upcoming release, there should be more administration tools."
"That package is very expensive. It's more expensive than if I were to have someone in-house who was dedicated to doing those tasks."
"Still there are a lot of restrictions, what developers like to see in an environment they're developing."
"We've been through about four different vendors over the three and a half years. Some of that code has been problematic for us."
"UI simplification is necessary as the interface can feel complex for new users who are unable to understand how to use this tool."
 

Pricing and Cost Advice

Information not available
"ServiceNow is an expensive solution."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"There is an annual subscription to use this solution."
"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."
"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
"The product cost is higher than that of other vendors."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow's pricing is fine. We have accounting for each headcount for ServiceNow, and the pricing is actually good.
 

Comparisons

 

Also Known As

Progress Rollbase, Rollbase
No data available
 

Overview

 

Sample Customers

Pironet NDH, Jungle Lasers, Aintercarga SAS, ASPsoftware, Cloudselling
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: April 2026.
894,738 professionals have used our research since 2012.