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Infinite Blue vs ServiceNow comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infinite Blue
Ranking in Rapid Application Development Software
41st
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Low-Code Development Platforms (37th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of September 2026, in the Rapid Application Development Software category, the mindshare of Infinite Blue is 0.8%, up from 0.2% compared to the previous year. The mindshare of ServiceNow is 4.3%, down from 9.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow4.3%
Infinite Blue0.8%
Other94.9%
Rapid Application Development Software
 

Featured Reviews

Logisthead67 - PeerSpot reviewer
Head of Logistics and Operations at a manufacturing company with 51-200 employees
A simple solution with an easy setup and good stability
The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelilng The solution is expensive. They should try to improve their pricing strategy. The user interface should add some more functionality in the next…
Hemanthreddy Vakiti - PeerSpot reviewer
Junior Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is simple; it's very easy to deploy, and there's no risk with sorting that out, and it's very fast to develop the screens and the modeling."
"Operations and maintenance costs have been reduced using this solution, and we have been able to deliver faster solutions to our customers and track progress using live data."
"ServiceNow is a great product because you can do almost anything with it."
"The Workflow feature is the most valuable."
"The most valuable features of ServiceNow for me are its ticketing and reporting capabilities."
"I have definitely seen a positive impact of ServiceNow on our company and customer processes, including time savings and money savings."
"One of the biggest features is its flexibility."
"If you can afford it, this is the premium Service Management suite out there."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
 

Cons

"The solution is expensive. They should try to improve their pricing strategy."
"This solution needs to be improved for global use."
"We have customized so much, so I think that might have contributed to the learning curve for me, just figuring out where the organization had put things and what terminology they use and where to look for certain things."
"I think the licensing and pricing of ServiceNow is quite expensive compared to other tools."
"I don't think it's very secure, and it's web-based, and Remedy is really the standard that it's judged against."
"We still have some issues with some of our ITIL users, like some things aren't as intuitive as they could be."
"ServiceNow's mobile app should be seamless and it is not right now."
"I'd like to see improvement in their mobile space just because that's certainly my priority."
"The pricing could be lowered. It's pretty high."
 

Pricing and Cost Advice

Information not available
"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."
"The product cost is higher than that of other vendors."
"The solution is expensive."
"It is fairly expensive."
"We are happy with the pricing."
"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."
"Certainly, from a product-platform perspective, the price is not too bad."
"They could be more competitive with their licensing."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
10%
Manufacturing Company
10%
Outsourcing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...
 

Also Known As

Progress Rollbase, Rollbase
No data available
 

Overview

 

Sample Customers

Pironet NDH, Jungle Lasers, Aintercarga SAS, ASPsoftware, Cloudselling
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: September 2026.
914,805 professionals have used our research since 2012.