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IFS Cloud Platform vs Salesforce Essentials comparison

IFS and Salesforce are both solutions in the CRM category. IFS is ranked #27 with an average rating of 7.8, while Salesforce is ranked #15 with an average rating of 8.1. IFS holds a 0.8% mindshare in CRM, compared to Salesforce’s 0.6% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 92% of Salesforce users who would recommend it.
IFS Cloud Platform
Read 31 IFS Cloud Platform reviews
  • 4,441 Views
  • 533 Comparison Views
87% willing to recommend
Salesforce Essentials
Read 14 Salesforce Essentials reviews
  • 562 Views
  • 556 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and Salesforce Essentials serve different market segments with contrasting strengths. IFS Cloud targets large enterprises with its comprehensive features, while Salesforce Essentials is preferred for its streamlined CRM functionalities. IFS Cloud has an upper hand in integration and customization options, whereas Salesforce Essentials leads in CRM efficiency and usability.

Features:IFS Cloud is noted for its ability to implement complex pricing models, robust warehouse capabilities, and comprehensive ERP functionalities. It supports broader enterprise functions, making it suitable for large-scale businesses. Salesforce Essentials excels in CRM efficiency and AI-driven customer segmentation, offering valuable tools for sales and service management.

Room for Improvement:IFS could benefit from enhanced usability in workflow design and customization, which may be complex for new users. Salesforce Essentials needs to improve integration capabilities and provide a more user-friendly interface, particularly for non-native language users. Both platforms have specific areas where further development could enhance performance and compatibility.

Ease of Deployment and Customer Service:IFS Cloud provides versatile deployment options, including hybrid and private cloud solutions, suited for diverse IT environments. However, its support could improve in response time and clarity. Salesforce Essentials, with its primary public cloud deployment, offers simpler integration, yet user support and documentation require enhancement.

Pricing and ROI:IFS Cloud is priced competitively for the value it delivers to medium and large enterprises, though it remains costly for small businesses, with a long-term ROI perspective. Salesforce Essentials is also seen as expensive but offers immediate ROI through efficient CRM features that integrate smoothly into existing business processes.

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Buyer's Guide
IFS Cloud Platform vs. Salesforce Essentials
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.
Sentiment score
8.0
Salesforce Essentials offers an efficient, user-friendly platform that accelerates sales, aids teams, and automates processes for quick returns.
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
The ROI was always in a positive direction.
For more quotes and insights, download the Salesforce Essentials report
 

Customer Service

Sentiment score
5.7
Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.
Sentiment score
6.3
Salesforce Essentials is praised for fast, efficient support and reliable service uptime, enhancing user satisfaction and operational stability.
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
Their service and uptime is phenomenal.
Salesforce Essentials has excellent customer service.
I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.
For more quotes and insights, download the Salesforce Essentials report
AA
GS
SB
 

Scalability Issues

Sentiment score
7.8
IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.
Sentiment score
6.9
Salesforce Essentials is highly scalable, supporting enterprise-level needs with flexibility, although some report connectivity and enhancement dependency issues.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
For more quotes and insights, download the IFS Cloud Platform report
It is one of the most scalable systems available.
For more quotes and insights, download the Salesforce Essentials report
 

Stability Issues

Sentiment score
8.0
IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.
Sentiment score
7.6
Salesforce Essentials offers stable performance, smooth SAP integration, minor bugs, and reliable uptime, ensuring minimal operational disruptions for users.
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
For more quotes and insights, download the IFS Cloud Platform report
Salesforce Essentials has proven stable, with no downtime that affects my work.
For more quotes and insights, download the Salesforce Essentials report
 

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.
Salesforce Essentials needs better integration, intuitive UI, competitive pricing, simplified automation, enhanced connectivity, and improved language support.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
For more quotes and insights, download the IFS Cloud Platform report
Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.
Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
For more quotes and insights, download the Salesforce Essentials report
reviewer2642043 - PeerSpot reviewerThangaraj Ramasamy - PeerSpot reviewer
AA
SB
GS
 

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.
Salesforce Essentials is costly, but offers value through flexibility and add-ons, despite complex payment options and operational expenses.
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
The cost of running Salesforce Essentials is significant.
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
For more quotes and insights, download the Salesforce Essentials report
 

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.
Salesforce Essentials offers cloud deployment, customization, AI, and mobile support, benefiting process optimization and data integration despite high costs.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
There are fewer fields on the user screen compared to other products.
For more quotes and insights, download the IFS Cloud Platform report
Their reporting and analytics features have a very significant impact on my company's operational efficiency.
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
It is very customizable to specific needs.
For more quotes and insights, download the Salesforce Essentials report
Thangaraj Ramasamy - PeerSpot reviewerreviewer2642043 - PeerSpot reviewer
SB
GS
AA
 

Categories and Ranking

IFS Cloud Platform
Ranking in CRM
27th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), IT Service Management (ITSM) (14th), License Management (2nd)
Salesforce Essentials
Ranking in CRM
15th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.8%, up from 0.5% compared to the previous year. The mindshare of Salesforce Essentials is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Salesforce Essentials0.6%
IFS Cloud Platform0.8%
Other98.6%
CRM
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
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Srini-Dhanaraj - PeerSpot reviewer
Manages service requests and dispatches engineers to resolve issues
I work from home for a heater manufacturing company. They wanted to move away from their current SAP CRM system to Salesforce. There is a fulfillment process, which involves taking an order, delivering it, and providing service. Salesforce is used to manage the order-taking process. Once an order is taken, the backend system, SAP ERP, handles product manufacturing, delivery, and installation. After installation, the Service Cloud in Salesforce takes over for ongoing service management. Once your order is confirmed, integration with the SAP ERP backend will be seamless. The system takes the sales order from Salesforce and starts processing it for procurement, starting with creating a production order, manufacturing, and then delivery. Once the product is delivered, this information is passed back to Salesforce Service Cloud. In the Service Cloud, a service engineer receives a notification indicating that a product needs to be delivered to a specific location for installation. The engineer then inspects and installs the product at the designated site. SAP ERP manages the product manufacturing and delivery processes. After the product is delivered to the customer, Salesforce Service Cloud takes over. It manages service requests and dispatches engineers to resolve issues reported by customers. Service Cloud captures the information and creates an incident record when a customer reports a product fault. Engineers receive this information and promptly visit the client site to fix the issue. The solution is easy to implement. Overall, I rate the solution a nine out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
11%
Energy/Utilities Company
6%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise9
Large Enterprise10
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
See all answers
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
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What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
See all answers
What do you like most about Salesforce Essentials?
Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.
See all answers
What is your experience regarding pricing and costs for Salesforce Essentials?
Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...
See all answers
What needs improvement with Salesforce Essentials?
We use a limited number of automated workflows in Salesforce Essentials. The workflows we implement are designed to make sales teams' lives easier when executing certain tasks. Instead of requiring...
See all answers
 

Comparisons

SAP ERP vs IFS Cloud Platform Logo
SAP ERP vs IFS Cloud Platform
Compared 18% of the time
IBM Maximo vs IFS Cloud Platform Logo
IBM Maximo vs IFS Cloud Platform
Compared 8% of the time
Oracle E-Business Suite vs IFS Cloud Platform Logo
Oracle E-Business Suite vs IFS Cloud Platform
Compared 6% of the time
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform Logo
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform
Compared 6% of the time
ServiceNow vs IFS Cloud Platform Logo
ServiceNow vs IFS Cloud Platform
Compared 5% of the time
More IFS Cloud Platform Competitors
No data available
 

Product Reports

Buyer's Guide
IFS Cloud Platform
September 2025
IFS Cloud Platform reportDownload IFS Cloud Platform product report
Buyer's Guide
Salesforce Essentials
September 2025
Salesforce Essentials reportDownload Salesforce Essentials product report
 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?
  • Scalability and Flexibility: Accommodates growth and customization needs.
  • Multiple Channel Integration: Enhances finance and quality processes.
  • User-Friendly: Easy navigation with AI capabilities.
  • Cloud Deployment: Includes Sales and Service Cloud features.
  • Predictive Analytics: Improves productivity and tracking.
  • Mobile App Support: Facilitates on-the-go access and management.
What benefits or ROI can users expect from Salesforce Essentials?
  • Improved Productivity: Automation features save time and streamline tasks.
  • Enhanced Customer Management: Centralizes interaction and data handling.
  • Ease of Transition: From manual to automated workflows.
  • Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce
 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Information Not Available
Buyer's Guide
IFS Cloud Platform vs. Salesforce Essentials
September 2025
Free Report: IFS Cloud Platform vs. Salesforce Essentials
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