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IFS Cloud Platform vs Razor Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Customer Experience Management
9th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM (35th), Field Service Management (2nd), Help Desk Software (21st), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (15th), IT Service Management (ITSM) (19th), License Management (2nd)
Razor Platform
Ranking in Customer Experience Management
40th
Average Rating
8.6
Reviews Sentiment
2.2
Number of Reviews
2
Ranking in other categories
Contact Center Infrastructure (13th)
 

Mindshare comparison

As of January 2026, in the Customer Experience Management category, the mindshare of IFS Cloud Platform is 2.1%, down from 2.7% compared to the previous year. The mindshare of Razor Platform is 0.3%. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
IFS Cloud Platform2.1%
Razor Platform0.3%
Other97.6%
Customer Experience Management
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Consultant at Arcwide
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
VS
Principal Consultant at a tech vendor with 10,001+ employees
Front-to-back FX compression has streamlined bulk operations and has delivered major risk savings
I find this interview should ideally be very short and crisp, needing to be around five to ten minutes, but it is taking a long time. Therefore, I suggest having five to six questions instead. I would rate Razor Platform an eight on a scale of one to ten. I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act. If it were fully automated and able to pick up transactions and follow with aggregation, then I believe it would deserve a higher rating, but for now, an eight is appropriate. I would definitely advise others looking into using Razor Platform to give it a try and see how it works, as it is definitely a good investment. My overall review rating for Razor Platform is eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The solution overall is very versatile and flexible, especially compared to other products."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"The most valuable feature is the distribution module."
"A high level of ERP can be handled in IFS."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"Razor Platform has positively impacted my organization, allowing us to save around 4.3 million dollars in total gross due to lower risk-weighted asset charges, which reflects well on my product and project initiatives meeting objectives, resulting in a very positive outcome."
 

Cons

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"There are some stability issues."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"There should be some improvements in the predefined templates in IFS Applications."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act."
 

Pricing and Cost Advice

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"It is better to buy implementation services from IFS than from partners"
"Pricing is an area that could be improved. They could be more competitive."
"Licensing is on an annual basis, with no additional costs."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"There's an additional yearly cost for support."
"There are varying license levels that you can purchase."
"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
12%
Comms Service Provider
7%
Financial Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
What is your primary use case for IFS Applications?
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
What is your experience regarding pricing and costs for Razor Platform?
My experience with pricing, setup cost, and licensing was all good.
What needs improvement with Razor Platform?
Razor Platform does not need any changes. I don't have anything specific to add about the needed improvements.
What is your primary use case for Razor Platform?
My main use case for Razor Platform is that it is a nice integration platform for the IoT devices we use. Regarding my main use case, that's pretty standard.
 

Comparisons

 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Information Not Available
Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: January 2026.
881,082 professionals have used our research since 2012.