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IBM Tivoli Business Service Manager vs OpsRamp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
14th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OpsRamp
Ranking in Event Monitoring
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
IT Infrastructure Monitoring (23rd), AIOps (10th)
 

Mindshare comparison

As of March 2026, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 4.0%, up from 1.0% compared to the previous year. The mindshare of OpsRamp is 9.4%, down from 15.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
OpsRamp9.4%
IBM Tivoli Business Service Manager4.0%
Other86.6%
Event Monitoring
 

Featured Reviews

reviewer847356 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…
reviewer2732427 - PeerSpot reviewer
System Integration Advisor at a tech vendor with 10,001+ employees
Provides robust infrastructure monitoring with excellent integrations and alert predictions but needs improved AIOps capabilities
If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement. They are introducing observability as a feature where metrics, logs, and traces can be implemented, but this is currently in a primitive state that can grow over time. The platform is very stable, and the UI is excellent. However, regarding AIOps features, enhancements could be made to provide more value, such as dynamic thresholding and other capabilities that competitor tools have, such as LogicMonitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"The most valuable feature of this solution is the efficiency."
"TBSM is a rock, and our house would have crumbled without it."
"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."
"We find the product's seamless integration with Zendesk to be extremely valuable to our business."
"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."
"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."
"Predictive analysis is the most valuable feature; it's very clear in informing us what issues to expect in the future and when they will occur."
"It is a pretty stable solution."
"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."
"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."
 

Cons

"Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"OpsRamp had shortcomings associated with its network capabilities."
"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."
"This is an emerging tool and they have tried to consolidate everything not always with success."
"The product also tends to release updates first and find out there is an issue later."
"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."
"OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring."
"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."
"Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement."
 

Pricing and Cost Advice

Information not available
"OpsRamp is a cost-effective solution."
"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."
"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."
"There is an annual licensing fee to use OpsRamp."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
12%
Manufacturing Company
12%
Financial Services Firm
10%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for OpsRamp?
I share the impression that OpsRamp pricing is fair; it does not strike me as expensive, and the licensing model is clear enough.
What needs improvement with OpsRamp?
If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infr...
What is your primary use case for OpsRamp?
Currently, my use case for OpsRamp is using it as an infrastructure monitoring tool for customers, where we can provide infrastructure monitoring as a platform. We can have AI appended to those mon...
 

Also Known As

Tivoli Business Service Manager, BSM
No data available
 

Overview

 

Sample Customers

SSGC
Epsilon, CloudBrix, GreenPages, NIIT Technologies
Find out what your peers are saying about IBM Tivoli Business Service Manager vs. OpsRamp and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.