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IBM Sterling Order Management vs SAP Business Suite vs Siebel comparison

IBM and SAP are both solutions in the Order Management Hubs category. IBM is ranked #4, while SAP is ranked #6. IBM holds a 11.5% mindshare in OMH, compared to SAP’s 5.1% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 88% of SAP users who would recommend it.
IBM Sterling Order Management
Read 2 IBM Sterling Order Management reviews
  • 395 Views
  • 359 Comparison Views
100% willing to recommend
SAP Business Suite
Read 3 SAP Business Suite reviews
  • 212 Views
  • 191 Comparison Views
88% willing to recommend
Siebel
Read 6 Siebel reviews
  • 673 Views
  • 121 Comparison Views
83% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between IBM Sterling Order Management, SAP Business Suite, and Siebel based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Blue Yonder, Manhattan Associates and others in Order Management Hubs.

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To learn more, read our detailed Order Management Hubs Report (Updated: February 2026).
Buyer's Guide
Order Management Hubs
February 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of February 2026, in the Order Management Hubs category, the mindshare of IBM Sterling Order Management is 11.5%, down from 12.8% compared to the previous year. The mindshare of SAP Business Suite is 5.1%, up from 2.8% compared to the previous year. The mindshare of Siebel is 5.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Order Management Hubs Market Share Distribution
ProductMarket Share (%)
IBM Sterling Order Management11.5%
SAP Business Suite5.1%
Siebel5.1%
Other78.3%
Order Management Hubs
 

Featured Reviews

it_user522132 - PeerSpot reviewer
it_user522132
Senior Engineer at a retailer with 10,001+ employees
Tracking orders is easy and it is intuitive. Sometimes when the load gets too much, it's a little slow.
It has a very good user interface. It makes my life easy, because I am from the quality testing team, so it's easy for me to track any order. Since I am from Target, I need to track orders; tracking is very easy through the IBM Order Management System. It is extremely intuitive.
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it_user795654 - PeerSpot reviewer
it_user795654
Senior Manager at a logistics company with 5,001-10,000 employees
There is hardly any customization required for it, if implemented correctly. The UI needs improvement.
The UI: To train one user on SAP ECC takes at least two weeks. Though once familiarized, people can remember shortcuts and t-code for the change management is still high. Thanks to the vast majority of large organizations using SAP, the user adaption is a lot less if users come from SAP/GUI environments.
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it_user495873 - PeerSpot reviewer
it_user495873
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise4
No data available
 

Comparisons

Microsoft Dynamics vs IBM Sterling Order Management Logo
Microsoft Dynamics vs IBM Sterling Order Management
Compared 24% of the time
Blue Yonder Order Management vs IBM Sterling Order Management Logo
Blue Yonder Order Management vs IBM Sterling Order Management
Compared 22% of the time
Manhattan Active Omni vs IBM Sterling Order Management Logo
Manhattan Active Omni vs IBM Sterling Order Management
Compared 22% of the time
Amdocs CES vs IBM Sterling Order Management Logo
Amdocs CES vs IBM Sterling Order Management
Compared 11% of the time
More IBM Sterling Order Management Competitors
No data available
Oracle E-Business Suite vs Siebel Logo
Oracle E-Business Suite vs Siebel
Compared 24% of the time
ServiceMax vs Siebel Logo
ServiceMax vs Siebel
Compared 16% of the time
Oracle CPQ Cloud vs Siebel Logo
Oracle CPQ Cloud vs Siebel
Compared 16% of the time
GeoOp vs Siebel Logo
GeoOp vs Siebel
Compared 13% of the time
Salesforce CPQ vs Siebel Logo
Salesforce CPQ vs Siebel
Compared 10% of the time
More Siebel Competitors
 

Product Reports

Buyer's Guide
Order Management Hubs
February 2026
IBM Sterling Order Management reportDownload IBM Sterling Order Management product report
Buyer's Guide
Order Management Hubs
February 2026
SAP Business Suite reportDownload SAP Business Suite product report
Buyer's Guide
Field Service Management
February 2026
Siebel reportDownload Siebel product report
 

Also Known As

Sterling Commerce Order Management
No data available
No data available
 

Overview

IBM Order Management orchestrates cross-channel selling and order orchestration processes across a dynamic business network of customers, suppliers, and partners.

IBM Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems, provide a global view of all inventory across the supply chain, and help you make changes to business processes based on changing market conditions.

IBM
SAP Business Suite software comprises a set of fully integrated applications such as SAP ERP, SAP CRM, SAP SCM, and SAP SRM that enable enterprises to run their core business operations. It provides end-to-end process support for areas such as customer engagement, finance, human resources, manufacturing, procurement, logistics, and IT management. With SAP HANA, SAP offers full in-memory platform in the cloud. SAP Business Suite powered by SAP HANA not only brings together transactions and analytics on a single in-memory platform; it completely redefines the concept of real time (which the 'R' in R/1, R/2 and R/3 has always stood for). It enables business processes be re-thought, drives real-time business transformation, and generates customer value both for business and IT.
SAP
Information not available
Oracle
 

Sample Customers

Williams-Sonoma, Telus, Avalara, VolkerHighways, ISE Commerce, Frontline, UniCredit Group
Lenovo, Molson Coors Brewing Company, City of Boston, Colorado Department of Transportation, The NEC Group, University of Amsterdam, The Charmer Sunbelt Group, Alliander N.V., Chemion Logistik GmbH, National Football League, National Basketball Association, Direct Relief, CIR food, The VELUX Group
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Buyer's Guide
Order Management Hubs
February 2026
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