IBM OpenPages vs MetricStream vs NAVEX Global comparison

Read 4 MetricStream reviews

2,470 Views
2,075 Comparison Views

60% willing to recommend

NAVEX Global

Read 10 NAVEX Global reviews

1,669 Views
1,652 Comparison Views

100% willing to recommend

IBM OpenPages

NAVEX Global

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM OpenPages, MetricStream, and NAVEX Global based on real PeerSpot user reviews.

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GRC

April 2026

Helped 895,151 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of May 2026, in the GRC category, the mindshare of IBM OpenPages is 2.6%, down from 6.0% compared to the previous year. The mindshare of MetricStream is 3.2%, down from 5.4% compared to the previous year. The mindshare of NAVEX Global is 2.2%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

GRC Mindshare Distribution
Product	Mindshare (%)
IBM OpenPages	2.6%
MetricStream	3.2%
NAVEX Global	2.2%
Other	92.0%

GRC

Featured Reviews

Gabriele Meneguzzi

GRC Practice Leader at Stratos Analytics

Have improved operational control and simplified internal workflows through a clear user interface

The most useful features in IBM OpenPages are the workflow features and front-end. The workflow feature in IBM OpenPages is very flexible, easy to configure, and can help design every kind of process, while the front-end is very useful, clear, simple, and dynamic. The benefit of a centralized platform in risk management, such as IBM OpenPages, is that it allows sharing information and guarantees a central framework of risk and control. The dashboards in IBM OpenPages help with monitoring processes for different users and profiles, and we use the dashboard extensively to show the state of different processes to control them. IBM OpenPages integrates effectively with other tools and existing infrastructure for my customers as we integrate other tools, using APIs to match different information, though some other tools may better support integration. IBM offers Connect, an add-on for integration, but we do not use it, relying solely on API. The reporting tools in IBM OpenPages have very strong potential because they are linked with Cognos IBM, a business intelligence tool, allowing for very good and complex reports, though creating these reports requires skills in business intelligence to get the most out of IBM OpenPages.

Read full review

John Quant

Owner at a consultancy with 1-10 employees

Centralized risk libraries have streamlined audits and now highlight clunky workflows and upgrades

MetricStream can be improved in several areas. Sometimes the overall flow of the application can seem a bit clunky, based on feedback from clients. From my understanding and what I have heard from developers within MetricStream during my deeper use of the application, the application seems to have been developed within silos, and the interaction of certain applications internally could definitely be improved in terms of the overall coding that exists between applications within the solution. The only improvement I suggest for MetricStream is to gather a collaborative think tank from several of the largest clients and compile feedback to prioritize suggested enhancements from multiple organizations.

Read full review

MgmtAnalyst196

-- at a performing arts with 201-500 employees

The streamlined process of getting policies out to all staff in a quick efficient manner has been most valuable.

Currently we have monthly competencies that the 2 Staff Development Departments would initiate by a manual paper process and have to track staff down for all 3 shifts. Since we have started placing these items on Policytech, we have had a much better compliance rate as the staff are able to do it and it automatically records responses and results. Staff either read a document or view a powerpoint and then have a survey to answer, they have to receive a passing grade and if they pass they then receive the competency for that specific training. What we would like to add would be to be able to have Templates for certificates as we have different types of programs that have specific required documentation on the certificates, currently the certificates are one size fits all and that doesn’t work for us. So we are running a weekly report and manually send staff certificates. Another area is tracking Writer, Reviewer, and Approver statuses.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to keep a record of internal incidents in the company, and also the monitoring of Key Indicators."

"Everything about IBM OpenPages is valuable, particularly when compared to other solutions in the market like MetricStream, from which we switched due to its feasibility, user-friendliness, and performance."

"The most valuable features are the workflow engine, calculations, and security rules."

"The most useful features in IBM OpenPages are the workflow features and front-end, as noted by Ian Francis, an IBM expert lab, with the workflow feature being very flexible, easy to configure, and able to help design every kind of process, while the front-end is very useful, clear, simple, and dynamic."

"The content, reporting, and workflow features stand out as the most valuable aspects."

"IBM OpenPages provides time savings in recording risk management components."

"With OpenPages, the risks and controls are registered and monitored continuously."

"IBM OpenPages saves time in my work as a developer."

More IBM OpenPages pros

"Since implementing MetricStream, audit teams have shaved about two weeks off of annual planning across various teams, allowing audit departments of about 140 auditors across maybe 10 teams to squeeze in 10 extra audits, one audit per each team, if not additional testing."

"It has good features and good functionality, and our customers feel there is a lot of merit in that."

"MetricStream is something like an all-in-one solution where I do not need to write scripts or conduct audits."

"Key features are usability and ease of configuration. It allows us to have all the information in a single place and provide real-time indicators and information for our executives."

"The interface is mobile-friendly and it is getting a good response from our customers."

"Key features are usability and ease of configuration, and it allows us to have all the information in a single place and provide real-time indicators and information for our executives."

"Allowing the input of investigation cases, the ability to track information and to compile data, it allows us to prepare detailed reports for different levels of the organization in the form of Excel spreadsheets, graphics, percentages of descriptive reports daily, monthly, yearly and number of cases per those periods."

"The streamlined process of getting policies out to all staff in a quick efficient manner has been most valuable."

"Worth every penny. Not a critical business process worth skimping on; its impact when fully introduced and utilized is incomparable."

"Technical support is excellent."

"It has made all the policies available in one accessible location for people to use them."

"PolicyTech has probably been the most reliable solution we have and it's been the most stable solution over the last eight years, compared to any other information technology solution we've had."

"Technical support is great."

"This solution gives an opportunity for anonymous hotline complaints."

More NAVEX Global pros

Cons

"It would be useful to have more out-of-the-box functionality, especially triggers and calculations."

"IBM OpenPages needs improvement in its UI. Currently, it is difficult to see the relationships (associations/parents) between all items unless you click on the item itself."

"Pricing! It's very expensive just for the licenses."

"IBM OpenPages could improve by adding more conditions to workflows, as some existing conditions might not work and can produce errors."

"The reporting tools in IBM OpenPages have very strong potential because they are linked with Cognos IBM, a business intelligence tool, allowing for very good and complex reports, though creating these reports requires skills in business intelligence to get the most out of IBM OpenPages."

"Some self-relationships are not available in OpenPages' relationship model."

"IBM needs to work on pricing for organizations with around 100 users, as the licensing model is not competitive enough for SMEs."

More IBM OpenPages cons

"MetricStream's scalability is adaptable, though the biggest issue I have encountered with clients has been around upgrades that require re-implementing customizations to the out-of-box solutions after significant upgrades."

"I would like to see out-of-the-box integration with more security, it would be helpful."

"We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful."

"I would like to see out-of-the-box integration with more security, it would be helpful."

"The support part is terrible, rating about one out of ten."

"We would like to have more dashboards and reports, such as geographical and trend reports in the next version."

"What we would like to add would be to be able to have templates for certificates as we have different types of programs that have specific required documentation on the certificates, currently the certificates are one size fits all and that doesn’t work for us."

"The reporting functions are terrible."

"There is an area on the “New Case” screen that I have reported a while back that when we click the drop down box to select state, then onto select the city, the state selection selected is deselected, it’s selected again and the city is deselected but after a couple of selections with it only in that area it does maintain the selection."

"We get a huge amount of complaints from users about the email system. They get lots and lots of emails, and they don’t necessarily have a good way to manage them."

"We had some problems in middle of July, when we stopped getting our email notifications."

"Uploading PDFs is more time consuming and you have to go in and out of multiple screens/functions."

"Recent product update led to confusion."

"The one thing that I noticed was, it times out sometimes."

More NAVEX Global cons

Pricing and Cost Advice

Information not available

"They are flexible in terms of customers' needs."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Manufacturing Company

Comms Service Provider

Outsourcing Company

Financial Services Firm

19%

Healthcare Company

11%

Manufacturing Company

Educational Organization

Financial Services Firm

11%

Manufacturing Company

University

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What needs improvement with IBM OpenPages?

There is nothing in particular that needs improvement in IBM OpenPages, although reporting could be improved to make ...

What is your primary use case for IBM OpenPages?

My customers' main use cases for IBM OpenPages include ICT risk, operational risk management, and regulatory and comp...

What advice do you have for others considering IBM OpenPages?

For those planning to use IBM OpenPages, I recommend defining exactly what you want and understanding how IBM OpenPag...

What needs improvement with MetricStream?

MetricStream can be improved in the area of developers. There are two parts of developers: those who prepare solution...

What is your primary use case for MetricStream?

My main use case for MetricStream was that I was a developer and I prepared templates for a client while also testing...

What advice do you have for others considering MetricStream?

The advice I would give to others looking into using MetricStream is to not use MetricStream. I would rate this recom...

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Product Reports

Download IBM OpenPages product report

GRC

April 2026

Download MetricStream product report

May 2026

Download NAVEX Global product report

NAVEX Global

May 2026

Also Known As

OpenPages

No data available

Overview

IBM OpenPages provides a robust platform for reporting, content management, and workflows. Its integration with Cognos supports advanced reporting alongside enhanced risk management, compliance, and workflow capabilities catering to complex operational needs.

IBM OpenPages stands out as a comprehensive platform that integrates rich reporting and risk management features. Cognos integration allows access to standard reports, charts, and dashboards, enhancing analytic capabilities. Valuable functionalities include compliance support, workflow flexibility, and a user-centric front-end experience. Its centralized risk management framework and effective information-sharing capabilities make it highly reliable. Strong data extraction and API integrations further its utility, particularly appreciated in industries for operational risk management and policy enforcement. However, areas such as integration with external data systems, navigation improvements, and more competitive pricing for smaller enterprises offer scope for enhancement.

What are the key features of IBM OpenPages?

Reporting: Offers insightful standard reports, charts, and dashboards.
Risk Management: Centralized framework for effective risk sharing.
Content Management: Integrates with workflows for comprehensive management.
Compliance Support: Robust functionalities that support compliance needs.
Workflow Flexibility: Adaptable workflows catering to varied needs.
User-Friendly Front-End: Designed for ease of use and effectiveness.

What benefits should users look for in reviews?

Centralized Risk Management: Effective sharing and management of risk information.
Robust Data Extraction: Enhanced data handling through strong extraction capabilities.
API Integrations: Supports diverse functionalities through API connections.
Performance: Often outperforming alternatives like MetricStream.
Operational Utility: Widely used for operational risk management.

IBM OpenPages is predominantly used in financial services to manage risks related to operations, IT, ESG, data privacy, compliance, and audits. Its capabilities in scenario planning, reporting, dashboards, and IT governance support users across different sectors in effective control management, risk assessments, and workflows, backed by integrated tools and document management features.

IBM

MetricStream is a cloud-based platform providing robust audit, compliance, and risk management tools. Users enjoy features like mobile interfaces and centralized risk libraries, though some report interface flow issues and technical support challenges.

MetricStream stands out for its audit, risk, and compliance capabilities, delivering customizable and standardized risk management across departments. Its comprehensive dashboards and reporting tools streamline compliance processes, reducing planning time and breaking down silos. Though described as a pricier option, it efficiently integrates risk elements and supports users with mobile interfaces and cloud availability. Areas for improvement include enhancing security integration, improving interface flow, and boosting support services, particularly from India.

What features does MetricStream offer?

Mobile-Friendly Interfaces: Provides easy access to risk and compliance tools on mobile devices.
Cloud Availability: Ensures scalability and data accessibility across regions.
Comprehensive Dashboards: Offers detailed insights for compliance and audit processes.
Centralized Risk Libraries: Facilitates standardized risk management across departments.
Robust Reporting Tools: Enhances governance with detailed reports and analytics.

What benefits can users find in MetricStream reviews?

Reduces Silos: Streamlines processes and improves communication across departments.
Saves Planning Time: Offers efficient audit process management and compliance adherence.
Efficient Integration: Combines risk elements effectively for comprehensive governance.

System integrators utilize MetricStream in audit and risk management, focusing on template preparation and UI testing. They assemble components like Lego pieces, but face challenges with larger solutions requiring developer participation for code alterations. Initial implementation is often delayed by India-based technical support, impacting operations. Enterprise and Operations Risk Management are commonly employed with MetricStream, highlighting its industry relevance.