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IBM OpenPages Reviews

Vendor: IBM
3.6 out of 5
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What is IBM OpenPages?

IBM OpenPages provides a robust platform for reporting, content management, and workflows. Its integration with Cognos supports advanced reporting alongside enhanced risk management, compliance, and workflow capabilities catering to complex operational needs.

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IBM OpenPages is the #3 ranked solution in top IT Governance solutions and #7 ranked solution in top GRC solutions. PeerSpot users give IBM OpenPages an average rating of 7.2 out of 10. IBM OpenPages is most commonly compared to RSA Archer: IBM OpenPages vs RSA Archer. IBM OpenPages is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 25% of all views.
Buyer's Guide
GRC
April 2026
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IBM OpenPages mindshare

Product category:
GRC
As of May 2026, the mindshare of IBM OpenPages in the GRC category stands at 2.6%, down from 6.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
GRC Mindshare Distribution
ProductMindshare (%)
IBM OpenPages2.6%
RSA Archer5.9%
MetricStream3.2%
Other88.3%
GRC
 
 
Key learnings from peers

Valuable Features

IBM OpenPages stands out with its robust ORM and compliance features, analytics, custom reporting, and support for Basel regulations. Its workflow engine, calculations, and security rules offer flexibility. It provides strong reporting with Cognos integration, intuitive interfaces, dashboards, risk management, and integration with existing infrastructure. It allows tracking internal incidents and monitoring Key Indicators. Users appreciate its user-friendly nature compared to competitors, emphasizing the benefits of its integrated tools and centralized platform for risk management.
  • "With OpenPages, the risks and controls are registered and monitored continuously."
  • "Good in ORM and compliance, analytics, custom reporting, features for our board including risk management, and good support for Basel regulations."
  • "The most useful features in IBM OpenPages are the workflow features and front-end, as noted by Ian Francis, an IBM expert lab, with the workflow feature being very flexible, easy to configure, and able to help design every kind of process, while the front-end is very useful, clear, simple, and dynamic."

Room for Improvement

IBM OpenPages needs enhancement in pricing, particularly for small enterprises, and support for external information connections. Improvements in the user interface are required for better item relationships and incident reporting. Users desire out-of-the-box functionalities like triggers and calculations. Self-relationship features are lacking, and workflow conditions occasionally fail. Expertise in support and implementation should be offered directly rather than relying on third-party services. Enhanced documentation and reporting capabilities could also improve user experience.
  • "IBM OpenPages needs improvement in its UI. Currently, it is difficult to see the relationships (associations/parents) between all items unless you click on the item itself."
  • "Pricing! It's very expensive just for the licenses."
  • "The reporting tools in IBM OpenPages have very strong potential because they are linked with Cognos IBM, a business intelligence tool, allowing for very good and complex reports, though creating these reports requires skills in business intelligence to get the most out of IBM OpenPages."

Pricing

IBM OpenPages pricing is considered high, often making it less accessible for small and medium-sized enterprises. Organizations mention that pricing, setup costs, and licensing can be significant but also highlight the bundled technical resources and support. Pricing depends on various factors such as modules, user count, and data volume. While viewed as an investment, the cost may vary extensively across different enterprises.

Popular Use Cases

IBM OpenPages is utilized for operational risk management, IT governance, and policy management. It assists organizations with risk assessment, compliance, and audit programs. Users benefit from its flexible platform with integrated reporting, dashboards, and workflow tools. It captures various risks, including IT, ESG, data privacy, and audit risks, and provides insightful scenario planning and analysis. Users highlight its ease in managing global workflows, document handling, and risk controls.

Service and Support

Customers often rate IBM OpenPages service highly, noting efficiency and 24/7 availability. Technical support effectively handles concerns, delivering fast resolutions and maintaining a case history. Despite great support and SLA adherence, resources' response time and competence could be improved. Some users find getting a response challenging for simple queries. Many rate their customer service an eight or nine out of ten, indicating satisfaction with issue resolution and communication via email or chat.

Deployment

IBM OpenPages' setup varies from easy to complex. Some find it straightforward, particularly in a SaaS context where IBM handles setup. Others note setup complexity involves formatting and templates, and customization can extend up to ten months. Deployment often requires experienced personnel for efficient implementation, typically taking one to two weeks. Some users receive IBM OpenPages pre-installed by their organization, while others find initial setup manageable despite potential customization efforts.

Scalability

IBM OpenPages is highly adaptable for enterprise use. Many businesses appreciate its ability to expand as needed, allowing it to support abundant users and diverse modules. Its modular structure is beneficial, enabling gradual growth across different areas or GRCs. Users frequently start with smaller projects and increase their scope in time, finding it seamless to increase capacity. Assessed highly by numerous users, it's seen as exceptionally capable in addressing specific non-functional needs for large organizations.

Stability

IBM OpenPages is highly stable, rated eight out of ten by users, with robust capabilities in handling concurrent usage and quick processing. Backed by an Oracle database, it demonstrates reliability. Customers report no significant issues, although occasional resource knowledge gaps occur. When challenges arise, IBM support effectively addresses them, with complex issues resolved in due time. Stability and support are considered strong aspects, ensuring a dependable platform for users.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
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Review data by company size

By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
By reviewers
By visitors reading reviews
Company SizeCount
Small Business66
Midsize Enterprise29
Large Enterprise112
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
25%
Manufacturing Company
9%
Comms Service Provider
7%
Outsourcing Company
6%
Construction Company
6%
Retailer
5%
Government
4%
Performing Arts
3%
Real Estate/Law Firm
3%
Energy/Utilities Company
3%
Educational Organization
3%
Media Company
3%
University
3%
Healthcare Company
2%
Insurance Company
2%
Computer Software Company
2%
Marketing Services Firm
2%
Non Profit
1%
Logistics Company
1%
Hospitality Company
1%
Recreational Facilities/Services Company
1%
Wholesaler/Distributor
1%
Wellness & Fitness Company
1%
Legal Firm
1%

Compare IBM OpenPages with alternative products

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Learn more about IBM OpenPages

IBM OpenPages stands out as a comprehensive platform that integrates rich reporting and risk management features. Cognos integration allows access to standard reports, charts, and dashboards, enhancing analytic capabilities. Valuable functionalities include compliance support, workflow flexibility, and a user-centric front-end experience. Its centralized risk management framework and effective information-sharing capabilities make it highly reliable. Strong data extraction and API integrations further its utility, particularly appreciated in industries for operational risk management and policy enforcement. However, areas such as integration with external data systems, navigation improvements, and more competitive pricing for smaller enterprises offer scope for enhancement.

What are the key features of IBM OpenPages?
  • Reporting: Offers insightful standard reports, charts, and dashboards.
  • Risk Management: Centralized framework for effective risk sharing.
  • Content Management: Integrates with workflows for comprehensive management.
  • Compliance Support: Robust functionalities that support compliance needs.
  • Workflow Flexibility: Adaptable workflows catering to varied needs.
  • User-Friendly Front-End: Designed for ease of use and effectiveness.
What benefits should users look for in reviews?
  • Centralized Risk Management: Effective sharing and management of risk information.
  • Robust Data Extraction: Enhanced data handling through strong extraction capabilities.
  • API Integrations: Supports diverse functionalities through API connections.
  • Performance: Often outperforming alternatives like MetricStream.
  • Operational Utility: Widely used for operational risk management.

IBM OpenPages is predominantly used in financial services to manage risks related to operations, IT, ESG, data privacy, compliance, and audits. Its capabilities in scenario planning, reporting, dashboards, and IT governance support users across different sectors in effective control management, risk assessments, and workflows, backed by integrated tools and document management features.

IBM OpenPages was previously known as OpenPages.

IBM OpenPages customers

Nationwide, Process Innovation AG, OSRAM Licht AG, Dep‹sito Central de Valores (DCV), Delta Lloyd Group, Unum

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Product Categories

Product Categories
GRC
IT Governance

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IBM OpenPages Reviews Summary
Author infoRatingReview Summary
GRC Practice Leader at Stratos Analytics4.5I’ve used IBM OpenPages for four years, finding it flexible, stable, and scalable, with strong workflows, dashboards, and integration. Reporting could be simpler, but overall support is excellent, and it effectively improves risk and compliance management.
Senior Risk Advisory Manager at a tech services company with 51-200 employees4.0IBM OpenPages is integral for non-financial risk management, offering strong reporting with Cognos integration. It excels in operational risk capture, scenario planning, and dashboards. However, SMEs face pricing issues. Its centralized system enhances efficiency over manual solutions like Excel.
GRC Practice Leader at Stratos Analytics3.5IBM OpenPages plays a crucial role in operational risk and policy management. I highly value its content, reporting, and workflow features. However, it needs better integration with external data sources to enhance user and developer support.
GRC Consultant at Bowmen Group4.0I primarily use IBM OpenPages for compliance and audit programs, finding its workflow features time-saving. However, it could improve by adding more conditions to workflows. Although I don't focus on them, risk assessment tools are available.
Developer & Consultant at Aligne technologies4.0We deployed the ORM module of IBM OpenPages in our bank for risk management due to its feasibility, user-friendliness, and performance. We previously used MetricStream and would appreciate more out-of-the-box functionality and enhanced documentation.
Head Management GRC and Privacy Solution at activedge4.0I use IBM OpenPages for IT governance and risk management, finding its dashboards and document management features user-friendly. Although it excels in GRC, improvements in pricing and support from IBM rather than third-party SaaS are needed.
GRC Solution Consultant at a tech services company with 11-50 employees3.5I develop software for clients using IBM OpenPages, a flexible platform with integrated reporting, workflows, and security features. While I prefer it over Archer due to its simplicity, it lacks self-relationships in its relationship model for risks.
Manager, Risk Management at a insurance company with 51-200 employees3.0I value OpenPages for incident recording and risk monitoring. While customer service is good, I find the UI needs improvement and the incident/KI workflows are clunky. Training is vital for this powerful, but complex, system.