We performed a comparison between MetricStream and RSA Archer based on real PeerSpot user reviews.
Find out what your peers are saying about RSA, AuditBoard, Trend Micro and others in GRC."The interface is mobile-friendly and it is getting a good response from our customers."
"Key features are usability and ease of configuration. It allows us to have all the information in a single place and provide real-time indicators and information for our executives."
"The Advance Workflow feature simplifies things."
"The solution has improved my organization by having everything combined to a single platform."
"Makes auditing much more convenient."
"Its user interface is pretty neat, and there is flexibility in generating the data. You can customize reports at any level. You can directly get reports in Tableau format. If you want to generate statistical data, you can create reports with graphs. There is an adequate amount of flexibility for changing the format, the type of graphs, etc."
"Enables development of any application, automation of any workflow including the GRC work processes."
"With RSA Archer, an admin can set permissions for a normal user to go directly to the tool they need to input some data. Admins can then go through that and approve some requests. Also, they can log in based on these kinds of permissions, including ticketing, service patches, or upgrades."
"The last project was for an investment group that was using Excel. Shifting their records from one position to another took approximately 15 minutes. In Archer, we created a workflow for them to leverage it, and they could send the single record with one click to one person within seconds. The whole process went from 15 minutes to two minutes to get the approval for the records. The main purpose of Archer is to just make it easy."
"The most valuable features are the advanced workflow and the dashboards. This tool can present data wonderfully to management, and it is easy for them to manage the risk plans."
"I would like to see out-of-the-box integration with more security, it would be helpful."
"We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful."
"I find the tech support to be inadequately knowledgeable."
"There is no inbuilt alert in Archer to let us know that a data feed has failed or did not run for different reasons. So, we don't even get to know that a feed has not run until somebody reports it to us. This has been a problem all the time. Data feeds have always been a big headache for us because there is no feature to let us know if a feed has not run or has failed. If Archer had a feature to send us an email notification when a feed has failed, it would've been very helpful. This is the reason why our users are slowly moving away to another platform. Some of the modules that I have been managing are being moved to ServiceNow. Next year, a lot of our modules will be moved from RSA Archer to ServiceNow, and the data feed issue has been one of the main reasons."
"Some of the error reporting isn't very clear. When you're looking for information on error codes, you got to do a lot of digging."
"I would like to see real-time data, from vulnerabilities, and threats."
"The ticket handling process could be improved."
"The technology's a little outdated."
"In a future release, there should be an option to upload the main data."
"Slow turnaround time from support team."
MetricStream is ranked 11th in GRC while RSA Archer is ranked 1st in GRC with 38 reviews. MetricStream is rated 8.6, while RSA Archer is rated 8.0. The top reviewer of MetricStream writes "Reasonably priced, stable, with out of the box deployment, and has good local support". On the other hand, the top reviewer of RSA Archer writes "A rich application with good workflow, but search feature needs improvement". MetricStream is most compared with IBM OpenPages, OneTrust GRC and Workiva Wdesk, whereas RSA Archer is most compared with OneTrust GRC, IBM OpenPages, Workiva Wdesk, AuditBoard and Snow Governance & Risk.
See our list of best GRC vendors, best IT Governance vendors, and best IT Vendor Risk Management vendors.
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