No more typing reviews! Try our Samantha, our new voice AI agent.

IBM Engineering Test Management vs SmartBear TestComplete vs Tricentis Tosca comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
IBM Engineering Test Management improves efficiency, reduces defects, integrates well with IBM software, enhancing workflow and providing cost savings.
Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Sentiment score
6.7
Tricentis Tosca offers positive ROI through quick test automation, benefiting agile environments by reducing testing time and costs.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
QA Analyst at a tech services company with 501-1,000 employees
Tasks that typically take ten hours are reduced to two to three hours, representing a threefold productivity gain.
Senior Director at Ascendion
 

Customer Service

Sentiment score
7.1
IBM Engineering Test Management's customer support is praised for responsiveness and effectiveness, with improvements in response times and satisfactory experiences.
Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
Sentiment score
6.7
Tricentis Tosca's customer service is efficient and knowledgeable, though some users experience delays and desire process improvements.
My experience has been positive; their response to emails or phone calls in tech support is fast, usually between eight to ten hours.
Senior Director at Ascendion
The overall competence of the support has declined; previously, the support was very good, but recently, it has become difficult to reach them and get solutions, and it's taking a lot of time.
Technical Architect at MOURI Tech
They provide 24/7 support with resolution times within one to two hours.
Senior Software Engineer 2 at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
7.7
IBM Engineering Test Management scales smoothly for large organizations with thousands of users and test cases, including automated ones.
Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
Sentiment score
7.2
Tricentis Tosca is praised for scalability, effectively managing concurrent tests and meeting enterprise requirements despite some cost challenges.
Scalability is excellent with Tricentis Tosca.
Senior Software Engineer 2 at a tech services company with 51-200 employees
It covers a breadth of applications and products, demonstrating excellent scalability that I have seen in reality.
Senior Director at Ascendion
 

Stability Issues

Sentiment score
6.9
IBM Engineering Test Management is reliable and stable, with good performance but occasionally impacted by server configuration and database space issues.
Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
Sentiment score
7.4
Tricentis Tosca is generally stable, with minor errors, and users highly rate its reliable automated testing capabilities.
For performance and stability, Tricentis Tosca deserves a 10 out of 10.
Senior Software Engineer 2 at a tech services company with 51-200 employees
The stability of Tricentis Tosca is rated ten out of ten. It is very stable.
Senior Director at Ascendion
I find stability issues when using the Vision AI feature; Tricentis Tosca is not very stable.
Test Automation Specialist at Accenture
 

Room For Improvement

IBM Engineering Test Management requires a user-friendly interface, enhanced usability, data handling, hierarchical structuring, and seamless integration with automated pipelines.
SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
Tricentis Tosca struggles with upgrades, high costs, mobile testing difficulties, and requires improvements in AI, UI, and reporting.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
QA Analyst at a tech services company with 501-1,000 employees
The self-healing process should automatically handle any changes in web applications; for instance, if properties change inside the application, the tool should automatically take care of it, unlike other tools such as Mabl and TestComplete that have better self-healing capabilities.
Technical Architect at MOURI Tech
Moving to a cloud-based application rather than a desktop one could improve Tosca.
Sr Test Automation Architect at a tech services company with 501-1,000 employees
The Vision AI implementation works very slowly, affecting the speed of our work.
Test Automation Specialist at Accenture
 

Setup Cost

<p>IBM Engineering Test Management provides robust features and customization with flexible pricing, ideal for large enterprises needing comprehensive test management.</p>
SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
Tricentis Tosca's pricing is high, appealing to large enterprises with flexible licensing, though costly for smaller companies.
The pricing for Tricentis Tosca is extremely high, and I rate it as ten in terms of expense.
Senior Director at Ascendion
A yearly license costs around 20,000 euros.
Test Automation Specialist at Accenture
For enterprise customers, the cost is manageable because it provides solutions for multiple applications they want to automate.
Sr Test Automation Architect at a tech services company with 501-1,000 employees
 

Valuable Features

IBM Engineering Test Management is praised for fast, reliable customizable workflows, and robust integrations, particularly in testing and tracking functionality.
SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
Tricentis Tosca offers model-based automation, scriptless testing, drag-and-drop functionality, and AI optimization, enhancing ease of use and integration.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
QA Analyst at a tech services company with 501-1,000 employees
The modular approach reduces scripting effort by at least fifty percent, which significantly cuts down on the script development time.
Senior Director at Ascendion
The features I find most valuable in Tricentis Tosca are that it's the easiest way to build the scripts and to do the CI/CD process; using Tricentis Tosca is very useful and easy.
Technical Architect at MOURI Tech
It allows for drag-and-drop functionality and demo automation in SAP-based applications, which can be challenging with other automation tools.
Sr Test Automation Architect at a tech services company with 501-1,000 employees
 

Mindshare comparison

Test Management Tools Mindshare Distribution
ProductMindshare (%)
IBM Engineering Test Management3.1%
OpenText Application Quality Management8.2%
Tricentis qTest7.8%
Other80.9%
Test Management Tools
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete6.1%
Tricentis Tosca13.4%
OpenText Functional Testing6.5%
Other74.0%
Test Automation Tools
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Tricentis Tosca12.0%
BrowserStack6.8%
OpenText Functional Testing6.2%
Other75.0%
Functional Testing Tools
 

Featured Reviews

HZ
Lead Systems Tester at Government of Ontario, Canada
Scalable and Stable solution with good integration function and support team
IBM Rational has the RFT, which is rational functional testing. We do test automation with rational functional testing. So after we do that, we can put in all the code, then I can build it, then put all the test cases, and put all the build code for the shared location. And then rational that shared location means that RQM has access to the shared location. So, when we execute, if a test case is automated, we can run it from RQM. We need to have the environment ready for it to execute. Once we have that, then we can select the task case. So, by clicking on one button, the other environment is automatically plugged in. Then test results will be automatically transferred back to our RQM. So, in RQM, we can view it, and it is integrated. So we can run the test and the automation from RQM, and the test results will come back. Azure DevOps first test case is there, but then we tried to use Selenium to do half automation. Still, we realized that it wouldn't have the integration. We could do something in the pipeline, but it fires the Selenium test automation code. But then the test results won't be brought back or added to AzureDesk DevOps. That's something that I do hope that there can be another other system that can have this kind of integration. RQM can be improved because it's not related to our server and could be faster. We need to find out how much database storage is needed and keep increasing it. We heard that the latest version of RQM can clean up some old ones and give the same test result. But that one feature we are yet to use. It's a setting that we can set up, and then it goes automatically or gives me the choice to do it manually.
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
reviewer2740515 - PeerSpot reviewer
Senior Software Engineer 2 at a tech services company with 51-200 employees
Automation test development becomes accessible and effective for functional testers
Tricentis Tosca is a codeless tool, making it easy for everyone to understand the transition of how to develop scenarios or test cases. In Tricentis Tosca, analyzing failures is straightforward because every time it fails somewhere, I get the screenshot, which helps me analyze how and why it failed. It has all the modules, including some pre-built ones that can be reused efficiently. Compared to other code tools such as Selenium, where I used to develop one script in one day, with Tricentis Tosca I can easily develop one script in four hours or three hours, saving four to five hours in a day.
report
Use our free recommendation engine to learn which Test Management Tools solutions are best for your needs.
885,444 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Healthcare Company
23%
Financial Services Firm
11%
Manufacturing Company
11%
Construction Company
8%
Manufacturing Company
13%
Financial Services Firm
11%
Computer Software Company
10%
Construction Company
6%
Manufacturing Company
12%
Financial Services Firm
12%
Computer Software Company
10%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise24
Large Enterprise72
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to imp...
How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus...
How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is...
What do you like most about Tricentis Tosca?
For beginners, the product is good, especially for those who are interested in the quality side of software testing.
 

Also Known As

IBM Rational Quality Manager, Rational Quality Manager
No data available
Orchestrated Service Virtualization
 

Overview

 

Sample Customers

Ehrhardt, Cisco Systems, Anadolu Hayat Emeklilik, CareCore National, ItaÒ BBA, Barr
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone
Find out what your peers are saying about OpenText, IDERA, Tricentis and others in Test Management Tools. Updated: March 2026.
885,444 professionals have used our research since 2012.